Commercial Lines Account Manager

Job Title: Commercial Lines Account Manager Location: On Site - Groton, Connecticut, United States Salary: Base Salary (based on experience) + Commission on New Business Skills: Commercial Lines Insurance, Client Relationship Management, Account Servicing, Customer Service, Organizational Skills About the Insurance Company / The Opportunity: Join a successful and expanding firm in the Insurance industry, known for its dedication to building lasting client partnerships and providing comprehensive commercial lines solutions. In this client-facing, end-to-end account management role, you will play a vital part in supporting and growing a high-performance office. The opportunity offers strong career growth prospects, a collaborative and stable work environment, and the chance to manage a diverse range of insurance accounts. Responsibilities: Provide full-spectrum, A–Z servicing of commercial lines accounts, including new business, renewals, and endorsements. Conduct coverage reviews and process policy changes to ensure clients' needs are met. Establish and nurture long-term relationships through proactive client communication and responsive service. Identify cross-selling and account rounding opportunities to enhance client portfolios. Utilize agency management systems such as Agency Block CRM, EZLynx, AMS360, or Applied EPIC for account administration and workflow optimization. Work closely with producers and underwriters to resolve account and coverage issues. Maintain accurate and up-to-date client records and documentation. Support the office team's collaborative culture and contribute to ongoing process improvement initiatives. Must-Have Skills: Experience in commercial lines insurance account management. Proven customer service and organizational abilities. Strong communication and relationship-building skills. Ability to manage multiple accounts independently. Attention to detail and commitment to accuracy in policy administration. Nice-to-Have Skills: Familiarity with Agency Block CRM. Experience with EZLynx, AMS360, or Applied EPIC systems. Previous experience cross-selling or upselling insurance products. Knowledge of Connecticut insurance regulations and market practices. Willingness to contribute to internal process improvements and team initiatives. #J-18808-Ljbffr