Sales Support Order Fulfillment Specialist
Jobot, Ontario, CA, United States
Sales Support Order Fulfillment Specialist
Temp to perm (Hybrid) Sales Order Fulfillment Specialist role for a Food Manufacturer in Ontario, CA! EDI and JD Edwards exp. A U.S. maker of private-label take-and-bake pizzas and flatbreads a maker of frozen and refrigerated pizzas, calzones, and much more. Medical Benefits Vision and Dental PTO Job Details
The Sales Support Order Fulfillment Specialist II is responsible for managing the order fulfillment process for assigned customer accounts, ensuring timely and accurate processing, shipment, and communication via email, chat and phone. Supports general and moderately complex accounts, working closely with internal teams to maintain service standards and resolve routine issues and contributes to process improvements, supports reporting needs, and assists with onboarding and training as needed. What you will do: Process customer orders via phone, email, and EDI, ensuring accuracy and timely entry into a JD Edwards Oracle system. Monitor product availability and coordinate with supply planning and warehouse teams to meet delivery timelines. Review open orders and ensure data accuracy related to shipping dates, quantities, and confirmations. Confirm shipments and validate pricing for accurate invoicing. Serve as a point of contact for assigned accounts, providing updates on order status and resolving routine issues. Collaborate with sales representatives to ensure order accuracy and alignment with customer expectations. Assist with sample requests and coordinate with Sample Coordinators for timely delivery. Prepare and maintain reports related to order status, fulfillment metrics, and customer service KPIs. Support data entry and documentation for new customer setups and updates. Partner with logistics, warehouse, and supply planning teams to ensure smooth order execution. Communicate product availability and delivery changes to internal and external stakeholders. Identify and report process inefficiencies or recurring issues. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy
Temp to perm (Hybrid) Sales Order Fulfillment Specialist role for a Food Manufacturer in Ontario, CA! EDI and JD Edwards exp. A U.S. maker of private-label take-and-bake pizzas and flatbreads a maker of frozen and refrigerated pizzas, calzones, and much more. Medical Benefits Vision and Dental PTO Job Details
The Sales Support Order Fulfillment Specialist II is responsible for managing the order fulfillment process for assigned customer accounts, ensuring timely and accurate processing, shipment, and communication via email, chat and phone. Supports general and moderately complex accounts, working closely with internal teams to maintain service standards and resolve routine issues and contributes to process improvements, supports reporting needs, and assists with onboarding and training as needed. What you will do: Process customer orders via phone, email, and EDI, ensuring accuracy and timely entry into a JD Edwards Oracle system. Monitor product availability and coordinate with supply planning and warehouse teams to meet delivery timelines. Review open orders and ensure data accuracy related to shipping dates, quantities, and confirmations. Confirm shipments and validate pricing for accurate invoicing. Serve as a point of contact for assigned accounts, providing updates on order status and resolving routine issues. Collaborate with sales representatives to ensure order accuracy and alignment with customer expectations. Assist with sample requests and coordinate with Sample Coordinators for timely delivery. Prepare and maintain reports related to order status, fulfillment metrics, and customer service KPIs. Support data entry and documentation for new customer setups and updates. Partner with logistics, warehouse, and supply planning teams to ensure smooth order execution. Communicate product availability and delivery changes to internal and external stakeholders. Identify and report process inefficiencies or recurring issues. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy