Marine Underwriting Associate
Hanover Insurance Group, California, MO, United States
Our Marine team is seeking an Underwriting Associate to join their growing team in the Orange County, CA area. This is a full time, non-exempt role. This is a hybrid opportunity (2x a week in office, 3x remote).
POSITION OVERVIEW This position serves as an essential member of the Marine Underwriting Associate team by supporting various underwriting functions in partnership with assigned Underwriters and/or territories. Underwriting Associates are responsible for supporting new business and renewal activities, policy servicing handling including processing transactions and partnering with other support areas like Billing, Premium Audit, Claims, Agency Licensing as well as responding to agent inquiries. Additionally, individuals in this role are responsible for following operational workflows and best practices while ensuring service levels are met and a positive customer experience is provided to internal and external partners. As needed, UAs may be tasked with cross‑training peers. As applicable, UA may have designated level of UW authority.
IN THIS ROLE, YOU WILL:
Supports the Underwriter in new business and renewal activities
Account preparation: collection/analysis of data, ensuring complete file documentation, instruction, solicitation, etc.
Helps to support the quoting and issuance cycle
Updates work management system statuses throughout the cycle of the policy and monitors work in queue
Documents all new and renewal accounts including the completion of underwriting tools and information from outside resources in accordance to Best Practice guidelines
Completes loss control ordering form at issuance and monitors Task Assistant and monthly report to advise underwriter of report availability
Handles legal notice requests that must be sent at the direction of the Underwriter
May partner with Premium Audit and Agency accounting as needed for audit transactions and overdue premium reconciliation
Consistently executes all UA steps during new business and renewal issuance and subsequent transaction to achieve quality and service standards
Facilitates transfer of accounts to Process Support for issuance, provides detailed processing instructions and updates appropriate statuses
Uses appropriate communication channels to refer or follow‑up with the underwriter to ensure outstanding items are handled timely
Serves as primary service contact to ensure superior customer experience; presents solutions for rush new business, renewal and endorsement requests.
Responds to account inquiries such as accounting status and billing issues
Manages account information ensures accuracy of input into all appropriate systems
Demonstrates working knowledge of underwriting systems, workflows, procedures and compliance rules
Can assist with cross‑training support of UA teammates
Understands strategy, territory appetite and key agent partners in order to achieve growth and profitability goal
Cultivates strong business relationships (internal and external) by proactively communicating and conveying ownership and commitment
WHAT YOU NEED TO APPLY:
Associate’s Degree or equivalent experience
1‑2 years of Commercial Lines/Specialty insurance experience
Fundamental underwriting, practices, procedures, workflows, systems & tools knowledge
Robust functional knowledge of product offerings and solid business acumen
Strong analytical skills
Strong organizational and time management skills
Strong attention to detail and prioritization skills
Ability to work cross‑functionally
Hanover Insurance Group
#J-18808-Ljbffr
POSITION OVERVIEW This position serves as an essential member of the Marine Underwriting Associate team by supporting various underwriting functions in partnership with assigned Underwriters and/or territories. Underwriting Associates are responsible for supporting new business and renewal activities, policy servicing handling including processing transactions and partnering with other support areas like Billing, Premium Audit, Claims, Agency Licensing as well as responding to agent inquiries. Additionally, individuals in this role are responsible for following operational workflows and best practices while ensuring service levels are met and a positive customer experience is provided to internal and external partners. As needed, UAs may be tasked with cross‑training peers. As applicable, UA may have designated level of UW authority.
IN THIS ROLE, YOU WILL:
Supports the Underwriter in new business and renewal activities
Account preparation: collection/analysis of data, ensuring complete file documentation, instruction, solicitation, etc.
Helps to support the quoting and issuance cycle
Updates work management system statuses throughout the cycle of the policy and monitors work in queue
Documents all new and renewal accounts including the completion of underwriting tools and information from outside resources in accordance to Best Practice guidelines
Completes loss control ordering form at issuance and monitors Task Assistant and monthly report to advise underwriter of report availability
Handles legal notice requests that must be sent at the direction of the Underwriter
May partner with Premium Audit and Agency accounting as needed for audit transactions and overdue premium reconciliation
Consistently executes all UA steps during new business and renewal issuance and subsequent transaction to achieve quality and service standards
Facilitates transfer of accounts to Process Support for issuance, provides detailed processing instructions and updates appropriate statuses
Uses appropriate communication channels to refer or follow‑up with the underwriter to ensure outstanding items are handled timely
Serves as primary service contact to ensure superior customer experience; presents solutions for rush new business, renewal and endorsement requests.
Responds to account inquiries such as accounting status and billing issues
Manages account information ensures accuracy of input into all appropriate systems
Demonstrates working knowledge of underwriting systems, workflows, procedures and compliance rules
Can assist with cross‑training support of UA teammates
Understands strategy, territory appetite and key agent partners in order to achieve growth and profitability goal
Cultivates strong business relationships (internal and external) by proactively communicating and conveying ownership and commitment
WHAT YOU NEED TO APPLY:
Associate’s Degree or equivalent experience
1‑2 years of Commercial Lines/Specialty insurance experience
Fundamental underwriting, practices, procedures, workflows, systems & tools knowledge
Robust functional knowledge of product offerings and solid business acumen
Strong analytical skills
Strong organizational and time management skills
Strong attention to detail and prioritization skills
Ability to work cross‑functionally
Hanover Insurance Group
#J-18808-Ljbffr