Strategic Client Success & Retention Lead

A leading finance company in Virginia is seeking an experienced client success professional to manage high-priority client relationships and drive continuous improvement. You will serve as the primary contact for escalated concerns while leveraging data to identify trends and reinforce long-term trust with creators. The ideal candidate has over 4 years of client-facing experience with strong organizational skills and the ability to navigate complex situations with empathy and professionalism. #J-18808-Ljbffr