Digital Account Manager Chicago, Illinois, United States; Nashville, Tennessee,
Unlock Health, Chicago, IL, United States
The Role
Unlock Health is seeking a passionate and results-driven Digital Account Manager (internally titled Manager, Client Experience) to join our growing client experience team. This role is responsible for owning client relationships, providing strategic guidance, and ensuring flawless execution across a portfolio of healthcare clients. The ideal candidate brings a strong digital background, curiosity for expanding services, and the ability to translate client business goals into impactful marketing solutions. This role plays a critical part in retaining and growing client partnerships through exceptional delivery, strategic leadership, and identification of upsell and cross-sell opportunities.
What You’ll Do
Own day-to-day client relationships across a book of business, serving as the primary point of contact and trusted advisor while maintaining accountability for client satisfaction, delivery quality, and long‑term partnership health
Lead multiple client accounts of varying size and complexity with appropriate oversight, ensuring clear, proactive, and effective client communication
Provide strategic guidance by translating client business goals into integrated marketing roadmaps across brand, creative, content, performance marketing, digital experience, and web initiatives
Partner cross‑functionally with strategy, creative, content, digital experience, web development, media, analytics, and campaign operations teams to deliver cohesive, high‑impact solutions
Drive flawless execution by managing scopes, timelines, budgets, and dependencies across workstreams, ensuring all milestones and commitments are met
Monitor work against expectations, timelines, and budgets, proactively identifying and escalating risks or issues that could impact delivery or client relationships
Oversee campaign and program performance across channels, helping clients understand results and identify optimization and growth opportunities
Manage client budgets and collaborate with the Campaign Operations team to develop and deliver clear, actionable reporting
Maintain fluency in Unlock’s full suite of services and capabilities, confidently representing how they apply to client needs and business challenges
Support account growth by identifying opportunities to expand engagements across branding, creative, content, media, and digital experience
Stay informed on industry trends, competitive dynamics, and regulatory considerations impacting healthcare organizations
Ideal Qualifications
Bachelor’s degree in business, marketing, or a related field
3+ years of experience in account management, client services, or a related role
Healthcare industry experience required
Strong communication, interpersonal, and problem‑solving skills
Demonstrated ability to deliver results and exceed client expectations
Remote role with the ability to travel as needed for key client meetings
Perks and Benefits
Health, Dental and Vision benefit packages to fit all types of lifestyles
Life, Short- and Long‑Term Disability Insurance paid 100% by the company
FSA / HSA Options
401(K) with a generous company match program
Flexible Paid Time Off (aka- unlimited)
Hybrid and Remote work schedules available
Employee Assistance Program (unlimited free telephonic counseling for a variety of issues such as mental health, financial support, and legal advice)
Employee Referral Program
Equality Opportunity Employer Statement Unlock, and its affiliate companies, is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We provide equal employment opportunities without regard to an applicant's race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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What You’ll Do
Own day-to-day client relationships across a book of business, serving as the primary point of contact and trusted advisor while maintaining accountability for client satisfaction, delivery quality, and long‑term partnership health
Lead multiple client accounts of varying size and complexity with appropriate oversight, ensuring clear, proactive, and effective client communication
Provide strategic guidance by translating client business goals into integrated marketing roadmaps across brand, creative, content, performance marketing, digital experience, and web initiatives
Partner cross‑functionally with strategy, creative, content, digital experience, web development, media, analytics, and campaign operations teams to deliver cohesive, high‑impact solutions
Drive flawless execution by managing scopes, timelines, budgets, and dependencies across workstreams, ensuring all milestones and commitments are met
Monitor work against expectations, timelines, and budgets, proactively identifying and escalating risks or issues that could impact delivery or client relationships
Oversee campaign and program performance across channels, helping clients understand results and identify optimization and growth opportunities
Manage client budgets and collaborate with the Campaign Operations team to develop and deliver clear, actionable reporting
Maintain fluency in Unlock’s full suite of services and capabilities, confidently representing how they apply to client needs and business challenges
Support account growth by identifying opportunities to expand engagements across branding, creative, content, media, and digital experience
Stay informed on industry trends, competitive dynamics, and regulatory considerations impacting healthcare organizations
Ideal Qualifications
Bachelor’s degree in business, marketing, or a related field
3+ years of experience in account management, client services, or a related role
Healthcare industry experience required
Strong communication, interpersonal, and problem‑solving skills
Demonstrated ability to deliver results and exceed client expectations
Remote role with the ability to travel as needed for key client meetings
Perks and Benefits
Health, Dental and Vision benefit packages to fit all types of lifestyles
Life, Short- and Long‑Term Disability Insurance paid 100% by the company
FSA / HSA Options
401(K) with a generous company match program
Flexible Paid Time Off (aka- unlimited)
Hybrid and Remote work schedules available
Employee Assistance Program (unlimited free telephonic counseling for a variety of issues such as mental health, financial support, and legal advice)
Employee Referral Program
Equality Opportunity Employer Statement Unlock, and its affiliate companies, is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We provide equal employment opportunities without regard to an applicant's race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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