Customer Service Rep I
Sentara Healthcare Inc, Virginia Beach, VA, United States
Customer Service Rep I
Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling. Provide quality service and customer satisfaction through effective communication and education.
Remote to Hampton Roads' geographic area preferred (for Training/education, occasional team building)
Training schedule: 8-4:30
Regular Work Schedule: 8-5:30
Education High School Diploma or equivalent required
Certification/Licensure no specific certification or licensure requirements
Experience 2 years previous customer service experience required Previous Data entry experience
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Remote to Hampton Roads' geographic area preferred (for Training/education, occasional team building)
Training schedule: 8-4:30
Regular Work Schedule: 8-5:30
Education High School Diploma or equivalent required
Certification/Licensure no specific certification or licensure requirements
Experience 2 years previous customer service experience required Previous Data entry experience
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