Onsite Solutions Consultant
Popmenu, Atlanta, GA, United States
Overview
Popmenu is redefining how restaurants engage with technology — from powerful marketing tools to integrated online ordering and front-of-house automation. As we build deeper, more strategic partnerships with our clients, we’re rethinking how we support them from day one through long-term growth. We’re hiring an
Onsite Solutions Consultant
to own the full client lifecycle — from implementation to ongoing success, retention, and expansion. This hybrid role combines hands-on implementation, strategic account management, and in-person consulting for our local market. You’ll be the client’s primary partner from kickoff onward, ensuring alignment, adoption, and measurable business impact. As the face of Popmenu in the field, you’ll play a critical role in strengthening relationships, improving platform performance, and turning clients into long-term advocates.
Responsibilities
Client Success Management & Growth
— Drive adoption of Popmenu tools with a focus on tangible outcomes: increased orders, revenue, and guest engagement
Serve as the long-term strategic partner for a portfolio of 100+ clients post-onboarding
Own client health, retention, renewals, and expansion opportunities
Lead regular check-ins and business reviews tailored to client size and maturity
Translate performance insights and ROI data into clear recommendations and action plans
Build multi-threaded relationships with client stakeholders to strengthen retention and reduce churn
Onsite Consulting & Enablement (Local Market)
— Spend up to four days per week onsite with existing Popmenu clients in the local North Georgia / Atlanta market
Partner with Growth and Client Experience teams to schedule and execute high-impact onsite visits
Deliver in-person training, troubleshooting, and optimization to maximize client success
Act as Popmenu's on-the-ground expert, resolving issues in real time and strengthening trust
Identify upsell opportunities and proactively address churn risks during onsite engagements
Primary onsite focus areas
— Offer creation and management
Follower importing
Email and text campaign execution
Menu photography and visual optimization
POS integration and troubleshooting
ROI data sharing and interpretation
End-to-end platform training and best practices
Requirements
— What You Will be Responsible For:
Reducing churn and increasing expansion driven by onsite engagement
High-volume, effective outreach across large client portfolios
View you as a trusted advisor, not just a point of contact
Strong net retention and clear client growth stories
High adoption of platform features by day 90
Benefits
Genuine Core Values: We asked our employees what’s most important to them in the workplace and sculpted our 4 core values to represent our company culture. Peers recognize each other quarterly for exemplifying our values with "Super Booms"
Giving Back: In addition to our larger partners such as the Giving Kitchen, our culture champions (the "Super Boom" winners) pick a cause they are passionate about, and we donate in their name
Visible Growth and Development: There is no way to avoid personal growth in a start-up — we keep innovating and our team members keep growing
Company Ownership: Every team member receives meaningful company equity options because we recognize that every role is important for our success
Benefits for the Whole Family: Medical, dental, vision, 401K benefits, plus Wagmo Wellness Plan for pets
#J-18808-Ljbffr
Onsite Solutions Consultant
to own the full client lifecycle — from implementation to ongoing success, retention, and expansion. This hybrid role combines hands-on implementation, strategic account management, and in-person consulting for our local market. You’ll be the client’s primary partner from kickoff onward, ensuring alignment, adoption, and measurable business impact. As the face of Popmenu in the field, you’ll play a critical role in strengthening relationships, improving platform performance, and turning clients into long-term advocates.
Responsibilities
Client Success Management & Growth
— Drive adoption of Popmenu tools with a focus on tangible outcomes: increased orders, revenue, and guest engagement
Serve as the long-term strategic partner for a portfolio of 100+ clients post-onboarding
Own client health, retention, renewals, and expansion opportunities
Lead regular check-ins and business reviews tailored to client size and maturity
Translate performance insights and ROI data into clear recommendations and action plans
Build multi-threaded relationships with client stakeholders to strengthen retention and reduce churn
Onsite Consulting & Enablement (Local Market)
— Spend up to four days per week onsite with existing Popmenu clients in the local North Georgia / Atlanta market
Partner with Growth and Client Experience teams to schedule and execute high-impact onsite visits
Deliver in-person training, troubleshooting, and optimization to maximize client success
Act as Popmenu's on-the-ground expert, resolving issues in real time and strengthening trust
Identify upsell opportunities and proactively address churn risks during onsite engagements
Primary onsite focus areas
— Offer creation and management
Follower importing
Email and text campaign execution
Menu photography and visual optimization
POS integration and troubleshooting
ROI data sharing and interpretation
End-to-end platform training and best practices
Requirements
— What You Will be Responsible For:
Reducing churn and increasing expansion driven by onsite engagement
High-volume, effective outreach across large client portfolios
View you as a trusted advisor, not just a point of contact
Strong net retention and clear client growth stories
High adoption of platform features by day 90
Benefits
Genuine Core Values: We asked our employees what’s most important to them in the workplace and sculpted our 4 core values to represent our company culture. Peers recognize each other quarterly for exemplifying our values with "Super Booms"
Giving Back: In addition to our larger partners such as the Giving Kitchen, our culture champions (the "Super Boom" winners) pick a cause they are passionate about, and we donate in their name
Visible Growth and Development: There is no way to avoid personal growth in a start-up — we keep innovating and our team members keep growing
Company Ownership: Every team member receives meaningful company equity options because we recognize that every role is important for our success
Benefits for the Whole Family: Medical, dental, vision, 401K benefits, plus Wagmo Wellness Plan for pets
#J-18808-Ljbffr