Relationship Associate
LHH, Portland, OR, United States
Relationship Associate
LHH is seeking a Relationship Associate to support dealership partners by managing inbound inquiries, researching account issues, and providing accurate, solution-focused updates. This role is ideal for someone who enjoys problem-solving, navigating multiple systems, and delivering strong customer service. This is a full-time contract position with the possibility of converting to permanent employment. Key Responsibilities Manage 510 inbound calls daily from dealership partners regarding title status, monthly title inquiries, and soft delinquencies (23 days past due). Research and resolve title or payment discrepancies by navigating systems such as Oracle, Salesforce/Tableau, and CRM/ERP platforms. Review data to identify missing information and ensure accuracy across systems. Discuss short-term delinquencies as part of soft collections (not a collections role). Respond to inbound email inquiries through a dedicated Branch inbox. Collaborate with auction partners when applicable (e.g., arbitration returns, fee waivers, credit line adjustments). Provide clear, timely updates to dealership partners and internal stakeholders. Ideal Candidate Profile Strong computer aptitude with the ability to learn new systems quickly. Experience with CRM or ERP tools; exposure to Oracle, SAP, or Salesforce/Tableau is a plus. Background in customer service or sales is beneficial. Excellent problem-solving abilities and comfort working across multiple systems. Ability to review data, identify gaps, and work independently with minimal oversight. Schedule MondayThursday: 8:00 AM 5:00 PM Friday: 8:30 AM 5:00 PM Compensation $25$29 per hour (contract) Benefits (for LHH Associates) Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401(k) plan. How to Apply If you meet the qualifications and are interested in this opportunity, please submit your resume through the LHH job portal. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, please navigate to: https://www.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws.
LHH is seeking a Relationship Associate to support dealership partners by managing inbound inquiries, researching account issues, and providing accurate, solution-focused updates. This role is ideal for someone who enjoys problem-solving, navigating multiple systems, and delivering strong customer service. This is a full-time contract position with the possibility of converting to permanent employment. Key Responsibilities Manage 510 inbound calls daily from dealership partners regarding title status, monthly title inquiries, and soft delinquencies (23 days past due). Research and resolve title or payment discrepancies by navigating systems such as Oracle, Salesforce/Tableau, and CRM/ERP platforms. Review data to identify missing information and ensure accuracy across systems. Discuss short-term delinquencies as part of soft collections (not a collections role). Respond to inbound email inquiries through a dedicated Branch inbox. Collaborate with auction partners when applicable (e.g., arbitration returns, fee waivers, credit line adjustments). Provide clear, timely updates to dealership partners and internal stakeholders. Ideal Candidate Profile Strong computer aptitude with the ability to learn new systems quickly. Experience with CRM or ERP tools; exposure to Oracle, SAP, or Salesforce/Tableau is a plus. Background in customer service or sales is beneficial. Excellent problem-solving abilities and comfort working across multiple systems. Ability to review data, identify gaps, and work independently with minimal oversight. Schedule MondayThursday: 8:00 AM 5:00 PM Friday: 8:30 AM 5:00 PM Compensation $25$29 per hour (contract) Benefits (for LHH Associates) Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401(k) plan. How to Apply If you meet the qualifications and are interested in this opportunity, please submit your resume through the LHH job portal. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, please navigate to: https://www.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws.