Specialist, Resident Recovery
Invitation Homes LP, Chandler, AZ, United States
Invitation Homes is a publicly traded REIT managing a portfolio of over 110,000 single family rental homes.
Specialist, Resident Recovery
– responsible for managing day‑to‑day accounts receivable, lease compliance, and eviction processes while ensuring resident support and compliance with legal standards. The role also handles inbound resident calls, collaborates with local markets, and works with internal departments to resolve issues efficiently.
What You'll Do
Manage and resolve resident accounts receivable activities, including payment posting review, delinquency resolution, and ledger accuracy.
Perform proactive outbound outreach to residents to resolve delinquency, payment plans, and pre‑eviction concerns.
Coordinate eviction‑related activities in accordance with lease terms, state and local regulations, and company policy; identify and elevate compliance risks.
Handle inbound resident calls regarding delinquency, eviction status, and account escalations with professionalism and empathy; accurately document all interactions in Salesforce.
Partner with local market teams and centralized partners to resolve complex AR issues, share timely updates, and ensure consistent compliance across markets.
Follow standardized workflows to support consistent execution across all markets.
Who We're Looking For
High school diploma or GED.
Minimum two years of customer service and/or AR/property management experience.
Ability to multitask across multiple IT platforms.
Salesforce knowledge preferred.
Constructive problem‑solving skills.
Self‑motivated with limited supervision.
Team‑player orientation.
Proficient verbal and written communication.
Excellent organizational skills and attention to detail.
Administrative experience in property management or related field.
Proficiency with property management software and Microsoft Office.
Strong customer‑service orientation and interpersonal skills.
Experience in a centralized or high‑volume environment.
Familiarity with eviction timelines and compliance requirements.
Compensation and Benefits Salary range: $20.19 – $35.00 per hour, with discretionary annual bonus potential.
Annual bonus program.
Health, dental, vision, and life insurance.
Long‑term and short‑term disability insurance.
Generous paid time off plans: vacation accrual, sick time, standard and floating holidays.
401(k) with company matching contributions.
Casual dress code.
Team events and gatherings.
Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive, and innovative environment. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other factor protected by applicable federal, state, or local law. If you have a disability or special need that requires accommodation, please contact humanresources@invitationhomes.com.
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Specialist, Resident Recovery
– responsible for managing day‑to‑day accounts receivable, lease compliance, and eviction processes while ensuring resident support and compliance with legal standards. The role also handles inbound resident calls, collaborates with local markets, and works with internal departments to resolve issues efficiently.
What You'll Do
Manage and resolve resident accounts receivable activities, including payment posting review, delinquency resolution, and ledger accuracy.
Perform proactive outbound outreach to residents to resolve delinquency, payment plans, and pre‑eviction concerns.
Coordinate eviction‑related activities in accordance with lease terms, state and local regulations, and company policy; identify and elevate compliance risks.
Handle inbound resident calls regarding delinquency, eviction status, and account escalations with professionalism and empathy; accurately document all interactions in Salesforce.
Partner with local market teams and centralized partners to resolve complex AR issues, share timely updates, and ensure consistent compliance across markets.
Follow standardized workflows to support consistent execution across all markets.
Who We're Looking For
High school diploma or GED.
Minimum two years of customer service and/or AR/property management experience.
Ability to multitask across multiple IT platforms.
Salesforce knowledge preferred.
Constructive problem‑solving skills.
Self‑motivated with limited supervision.
Team‑player orientation.
Proficient verbal and written communication.
Excellent organizational skills and attention to detail.
Administrative experience in property management or related field.
Proficiency with property management software and Microsoft Office.
Strong customer‑service orientation and interpersonal skills.
Experience in a centralized or high‑volume environment.
Familiarity with eviction timelines and compliance requirements.
Compensation and Benefits Salary range: $20.19 – $35.00 per hour, with discretionary annual bonus potential.
Annual bonus program.
Health, dental, vision, and life insurance.
Long‑term and short‑term disability insurance.
Generous paid time off plans: vacation accrual, sick time, standard and floating holidays.
401(k) with company matching contributions.
Casual dress code.
Team events and gatherings.
Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive, and innovative environment. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other factor protected by applicable federal, state, or local law. If you have a disability or special need that requires accommodation, please contact humanresources@invitationhomes.com.
#J-18808-Ljbffr