CUSTOMER SERVICE REPRESENTATIVE I (SR-10) [3 vacancies]
City and County of Honolulu, Honolulu, HI, United States
Position Overview
Customer Service Representative I – Full-time, permanent role in the Department of Customer Services, Division of Motor Vehicles. Serve as the City’s representative in the Driver License/State ID Office, providing courteous public service, processing driver licenses and state IDs, operating cash registers and office equipment, and performing clerical duties.
Current Vacancies Two (2) vacancies in Kapalama; one (1) in Kapolei.
Responsibilities
Assist customers with driver’s licenses and state IDs by checking required documents, helping complete forms, taking photos and fingerprints, administering tests, and explaining rules and procedures.
Process payments and handle cashiering.
Prepare and send official notices.
Provide front desk and phone support.
Compile data and prepare reports.
Enter and update records accurately.
Perform other related duties as required.
Special Work Requirements
Work schedule: 7:45 a.m. – 4:30 p.m.
May float to various driver licensing centers.
Must pass criminal background check, fingerprinting, Security Awareness Training and Fraudulent Document Detection & Remediation Training.
Benefits Excellent employment benefits including generous time off (up to 21 vacation days, 21 sick leave days, and holidays), comprehensive health coverage, retirement plan, career development, and more.
Education Requirement Equivalent to graduation from high school. Responsible work experience may be substituted.
Experience Requirement One year of clerical experience, inclusive of customer service or public contact experience.
Desired Experience
Cash Handling
Data Entry
Proficient typing: minimum 40 wpm and 10-key by touch.
Must Be Able To
Follow all City rules, programs, and service requirements.
Use computers, office equipment, and related software effectively.
Communicate clearly, professionally, and courteously with the public.
Work efficiently and stay organized in a fast-paced environment.
Perform basic math calculations and handle money accurately.
Write and type clearly using correct spelling, grammar, and punctuation.
Explain rules and procedures in a clear and easy-to-understand way.
Listen carefully to customers, remain patient, and resolve issues effectively.
Accurately enter, retrieve, and maintain data using computer systems.
License Requirement Valid Driver’s License (type 3/automobile).
Legal & Equal Opportunity Statement At time of application, you must be a citizen, national, or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.
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Current Vacancies Two (2) vacancies in Kapalama; one (1) in Kapolei.
Responsibilities
Assist customers with driver’s licenses and state IDs by checking required documents, helping complete forms, taking photos and fingerprints, administering tests, and explaining rules and procedures.
Process payments and handle cashiering.
Prepare and send official notices.
Provide front desk and phone support.
Compile data and prepare reports.
Enter and update records accurately.
Perform other related duties as required.
Special Work Requirements
Work schedule: 7:45 a.m. – 4:30 p.m.
May float to various driver licensing centers.
Must pass criminal background check, fingerprinting, Security Awareness Training and Fraudulent Document Detection & Remediation Training.
Benefits Excellent employment benefits including generous time off (up to 21 vacation days, 21 sick leave days, and holidays), comprehensive health coverage, retirement plan, career development, and more.
Education Requirement Equivalent to graduation from high school. Responsible work experience may be substituted.
Experience Requirement One year of clerical experience, inclusive of customer service or public contact experience.
Desired Experience
Cash Handling
Data Entry
Proficient typing: minimum 40 wpm and 10-key by touch.
Must Be Able To
Follow all City rules, programs, and service requirements.
Use computers, office equipment, and related software effectively.
Communicate clearly, professionally, and courteously with the public.
Work efficiently and stay organized in a fast-paced environment.
Perform basic math calculations and handle money accurately.
Write and type clearly using correct spelling, grammar, and punctuation.
Explain rules and procedures in a clear and easy-to-understand way.
Listen carefully to customers, remain patient, and resolve issues effectively.
Accurately enter, retrieve, and maintain data using computer systems.
License Requirement Valid Driver’s License (type 3/automobile).
Legal & Equal Opportunity Statement At time of application, you must be a citizen, national, or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.
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