Portfolio Manager
Amplio, Minneapolis, MN, United States
Looking for a job that makes a difference? Join our mission-based small business lending organization! Amplio Economic Development Corporation is a growing, award‑winning nonprofit economic development organization that provides innovative small business financing tools to help businesses grow. We are a small, team‑focused office. Based in Arden Hills, we work across Minnesota and western Wisconsin. Join our team and help us make a difference in our community.
SUMMARY The Portfolio Manager contributes to effective management of Amplio’s loan portfolio and the financial health of the organization by monitoring loans in the portfolio. Responsibilities include site visits, updating insurance & real‑estate taxes, analyzing and writing up servicing requests, independently handling complex servicing requests as directed. Develops and monitors routine portfolio management servicing schedules and ensures that deadlines are met. The role will report to the Chief Executive Officer and the Senior Vice President and will work (hybrid optional) from the office in Arden Hills, MN.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Monitors existing loan portfolio through the use of a variety of tools including site visits. Works not only with customers, but also with attorneys, bankers, title insurance companies, and insurance agents.
Manages and conducts routine portfolio management activities such as monitoring insurance payments, real‑estate tax payments, bank balances, and similar indicators. Engages other Amplio staff members to assist with these activities as necessary. Develops internal processes and systems to ensure these activities are conducted properly, ensures that deadlines are met and that portfolio management activities are well‑documented.
Develops and implements a portfolio management reporting system and provides regular updates to the Chief Executive Officer and Loan Officers, identifying areas of concern as appropriate. Develops and produces portfolio reports quarterly.
Maintains an integrated database of loan information, ensuring that it meets the needs of Amplio’s loan officers for up‑to‑date client information.
Responds to customer questions pertaining to loan servicing matters including loan modifications and assumptions, UCC filings, subordination, and release of collateral.
Analyzes and writes‑up servicing requests; follows up to obtain supplemental customer information pertinent to the particular request. Establishes a monitoring process to ensure that servicing requests are being acted on in a timely way.
Under the direction of the Chief Executive Officer or the Senior Loan Officer, takes the lead in various problem loan situations working toward resolution (e.g., subordinations, assumptions, release of collateral). This entails close coordination with the borrowers, banks, legal counsel, and SBA.
Corresponds with customers, banks, or other relevant parties to resolve questions regarding the status of servicing requests.
Monitors the status of late payments / site visits, liquidation and work‑outs, payoffs and satisfaction documentation, subordination requests, and technical defaults, ensuring that loan servicing meets Amplio’s high standards for completeness, timeliness and quality. Maintains a watchlist for loans in various stages and types of default.
Works with the SBA 504 Central Servicing Agent (CSA) and borrowers regarding delinquent monthly payments and pay‑off estimates.
Responsible for establishing efficient systems (similar to or by using mass mail merges) for the organization and for ensuring that loan files contain complete information on an annual basis.
Develops and maintains a thorough working knowledge of Amplio and SBA lending guidelines and regulations, for both the 504 and 7(a) loan program.
Provide cross‑training, guidance, and support to other Amplio staff as needed.
Serves as the point person for working with Amplio’s vendors on computer, loan servicing software, and phone systems.
Assists with accounts payable processing and event management, as needed.
Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES This position does not have supervisory responsibilities.
QUALIFICATIONS The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION REQUIREMENTS An Associate of Arts or Bachelor of Arts degree in Business, Accounting, Finance, or related field from an accredited college/university is preferred.
EXPERIENCE A minimum of 3–5 years of prior work experience, preferably in either commercial real estate or banking / accounting / finance. Knowledge of title insurance and mortgage documentation are preferred.
KNOWLEDGE/SKILLS/ABILITIES
Technical Skills:
Strong understanding of computers and software, including specialized business software, including Word, Excel, and PowerPoint.
Communication Skills:
Strong verbal and written communication skills, including the ability to clearly convey financial concepts orally and in writing, draft reports and correspondence, and respond appropriately to clients, business representatives, and other employees. This includes listening to what others are saying and responding appropriately.
Management Skills:
Ability to provide guidance to other team members to cross‑train and enhance organizational learning; ability to lead project teams, delegating work, setting realistic goals, and manage collaborative work processes.
Quality Focus:
Holds high standards for accomplishment. Works with precision so minimal mistakes are made, gives clients and fellow employees exactly what they had in mind, and catches and tactfully corrects mistakes of others.
Critical Thinking Skills:
Uses the mind to reason and reflect on project at hand, has the ability to understand implications of actions, and seeks and applies relevant information for each project and applies to problem or situation.
Learning Orientation:
Maintains current skills and abilities; is able to identify when he or she does not have complete knowledge for a given situation and seeks assistance; actively pursues further learning; learns from mistakes.
Visioning and Idea Generation:
Is able to generate a number of different approaches to one problem and develop ideas about how each approach would affect the company, the client, or the project.
Integrity / Trust:
Communication and interactions are clear, consistent, appropriate, and honest. Communication about concerns is direct and timely. Commitments are kept. Responsibility for actions is accepted.
Service:
Demonstrates an understanding of Amplio’s service standards and strives to achieve them; treats all clients and co‑workers with dignity and respect at all times.
Teamwork:
Builds cohesiveness and pride within the team; promotes effective working relations and works collaboratively as part of the larger team to facilitate Amplio’s ability to meet its overall goals and objectives and the goals of its clients.
Respect for Others:
Takes actions that indicate a consideration for others and being aware of the impact of one’s behavior on others; demonstrates respect for diverse backgrounds of all clients and coworkers.
Time, Resource and Priority Management:
Optimizes use of time and organization resources; efficiently utilizes tools, resources, techniques, and/or systems to organize tasks. Balances multiple priorities simultaneously, ensuring the timely and accurate completion of each task while maintaining quality standards, and maintaining poise in stressful situations.
WORKING ENVIRONMENT, CERTIFICATES, LICENSES, REGISTRATIONS Physical Demands of Position Seeing, color perception, hearing, listening, clear speech, hand dexterity, and ability to lift up to 25 lbs.
Working Conditions Position works in our Arden Hills office on a full‑time or hybrid basis. Standard office environment: frequent use of personal computer, copy machines, printers and other office equipment. Requires extended periods of sitting. Must have a valid driver’s license and automobile and be able to drive to client sites, business meetings, and closings as required. May require occasional air travel to attend training sessions out‑of‑state.
COMPENSATION AND BENEFITS The base salary for this position is between $60,000 to $90,000 per year, based on experience. Amplio offers bonus pay; health, life, and disability insurance; 401(K) match; and paid holidays, vacation, and PTO.
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SUMMARY The Portfolio Manager contributes to effective management of Amplio’s loan portfolio and the financial health of the organization by monitoring loans in the portfolio. Responsibilities include site visits, updating insurance & real‑estate taxes, analyzing and writing up servicing requests, independently handling complex servicing requests as directed. Develops and monitors routine portfolio management servicing schedules and ensures that deadlines are met. The role will report to the Chief Executive Officer and the Senior Vice President and will work (hybrid optional) from the office in Arden Hills, MN.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Monitors existing loan portfolio through the use of a variety of tools including site visits. Works not only with customers, but also with attorneys, bankers, title insurance companies, and insurance agents.
Manages and conducts routine portfolio management activities such as monitoring insurance payments, real‑estate tax payments, bank balances, and similar indicators. Engages other Amplio staff members to assist with these activities as necessary. Develops internal processes and systems to ensure these activities are conducted properly, ensures that deadlines are met and that portfolio management activities are well‑documented.
Develops and implements a portfolio management reporting system and provides regular updates to the Chief Executive Officer and Loan Officers, identifying areas of concern as appropriate. Develops and produces portfolio reports quarterly.
Maintains an integrated database of loan information, ensuring that it meets the needs of Amplio’s loan officers for up‑to‑date client information.
Responds to customer questions pertaining to loan servicing matters including loan modifications and assumptions, UCC filings, subordination, and release of collateral.
Analyzes and writes‑up servicing requests; follows up to obtain supplemental customer information pertinent to the particular request. Establishes a monitoring process to ensure that servicing requests are being acted on in a timely way.
Under the direction of the Chief Executive Officer or the Senior Loan Officer, takes the lead in various problem loan situations working toward resolution (e.g., subordinations, assumptions, release of collateral). This entails close coordination with the borrowers, banks, legal counsel, and SBA.
Corresponds with customers, banks, or other relevant parties to resolve questions regarding the status of servicing requests.
Monitors the status of late payments / site visits, liquidation and work‑outs, payoffs and satisfaction documentation, subordination requests, and technical defaults, ensuring that loan servicing meets Amplio’s high standards for completeness, timeliness and quality. Maintains a watchlist for loans in various stages and types of default.
Works with the SBA 504 Central Servicing Agent (CSA) and borrowers regarding delinquent monthly payments and pay‑off estimates.
Responsible for establishing efficient systems (similar to or by using mass mail merges) for the organization and for ensuring that loan files contain complete information on an annual basis.
Develops and maintains a thorough working knowledge of Amplio and SBA lending guidelines and regulations, for both the 504 and 7(a) loan program.
Provide cross‑training, guidance, and support to other Amplio staff as needed.
Serves as the point person for working with Amplio’s vendors on computer, loan servicing software, and phone systems.
Assists with accounts payable processing and event management, as needed.
Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES This position does not have supervisory responsibilities.
QUALIFICATIONS The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION REQUIREMENTS An Associate of Arts or Bachelor of Arts degree in Business, Accounting, Finance, or related field from an accredited college/university is preferred.
EXPERIENCE A minimum of 3–5 years of prior work experience, preferably in either commercial real estate or banking / accounting / finance. Knowledge of title insurance and mortgage documentation are preferred.
KNOWLEDGE/SKILLS/ABILITIES
Technical Skills:
Strong understanding of computers and software, including specialized business software, including Word, Excel, and PowerPoint.
Communication Skills:
Strong verbal and written communication skills, including the ability to clearly convey financial concepts orally and in writing, draft reports and correspondence, and respond appropriately to clients, business representatives, and other employees. This includes listening to what others are saying and responding appropriately.
Management Skills:
Ability to provide guidance to other team members to cross‑train and enhance organizational learning; ability to lead project teams, delegating work, setting realistic goals, and manage collaborative work processes.
Quality Focus:
Holds high standards for accomplishment. Works with precision so minimal mistakes are made, gives clients and fellow employees exactly what they had in mind, and catches and tactfully corrects mistakes of others.
Critical Thinking Skills:
Uses the mind to reason and reflect on project at hand, has the ability to understand implications of actions, and seeks and applies relevant information for each project and applies to problem or situation.
Learning Orientation:
Maintains current skills and abilities; is able to identify when he or she does not have complete knowledge for a given situation and seeks assistance; actively pursues further learning; learns from mistakes.
Visioning and Idea Generation:
Is able to generate a number of different approaches to one problem and develop ideas about how each approach would affect the company, the client, or the project.
Integrity / Trust:
Communication and interactions are clear, consistent, appropriate, and honest. Communication about concerns is direct and timely. Commitments are kept. Responsibility for actions is accepted.
Service:
Demonstrates an understanding of Amplio’s service standards and strives to achieve them; treats all clients and co‑workers with dignity and respect at all times.
Teamwork:
Builds cohesiveness and pride within the team; promotes effective working relations and works collaboratively as part of the larger team to facilitate Amplio’s ability to meet its overall goals and objectives and the goals of its clients.
Respect for Others:
Takes actions that indicate a consideration for others and being aware of the impact of one’s behavior on others; demonstrates respect for diverse backgrounds of all clients and coworkers.
Time, Resource and Priority Management:
Optimizes use of time and organization resources; efficiently utilizes tools, resources, techniques, and/or systems to organize tasks. Balances multiple priorities simultaneously, ensuring the timely and accurate completion of each task while maintaining quality standards, and maintaining poise in stressful situations.
WORKING ENVIRONMENT, CERTIFICATES, LICENSES, REGISTRATIONS Physical Demands of Position Seeing, color perception, hearing, listening, clear speech, hand dexterity, and ability to lift up to 25 lbs.
Working Conditions Position works in our Arden Hills office on a full‑time or hybrid basis. Standard office environment: frequent use of personal computer, copy machines, printers and other office equipment. Requires extended periods of sitting. Must have a valid driver’s license and automobile and be able to drive to client sites, business meetings, and closings as required. May require occasional air travel to attend training sessions out‑of‑state.
COMPENSATION AND BENEFITS The base salary for this position is between $60,000 to $90,000 per year, based on experience. Amplio offers bonus pay; health, life, and disability insurance; 401(K) match; and paid holidays, vacation, and PTO.
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