Guest Relations Representative I - Healthpark
Owensboro Health, Owensboro, KY, United States
Administrative Assistant
Performs administrative functions for assigned areas/departments. Receives, screens, routes, and responds to incoming telephone calls. Takes accurate messages and ensures timely delivery. May be required to schedule appointments. May be required to enter demographic, employer, or insurance data into various systems. Communicates and interacts effectively with all contacts which may include guests, patients, physicians, employers and their office staff. Complies with privacy and confidentiality policies when communicating with callers and guests. May be required to take patient vitals and room patients as needed. May be required to assist and support all retail functions of center and ensures accuracy with facility access, transactions, and delivery of information. Effectively balances cash drawer. May be required to collect co-payments and other fees for services during registration. Reconcile co-payments and cash receipts at the end of each shift. Maintains accurate and complete records for all clients ensuring checks and balances. May be required to assist in maintaining the cleanliness of the facility and the stocking of supplies. May be required to assist in promotional programs and coordination of programs and special events as appropriate. Requires critical thinking skills and decisive judgment. Works under minimal supervision. Must be able to work in a stressful environment and take appropriate action. No experience required. High school diploma, General Equivalency Diploma (GED) or higher preferred FA - First Aid certification required within 90 days of employment in this position AND BLS - Certified as a Basic Life Support Healthcare Provider required within 90 days of employment in this position OR Heartsaver CPR AED required within 90 days of employment in this position Supports Owensboro Health's Mission, Vision, Core Commitments, and business interests. Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety and a high reliability organization. This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job. Specific duties and responsibilities consistent with the general nature and level of work described may vary by department and additional related duties may be assigned as needed. Some duties listed may not apply to all employees with this job description. The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty. Nothing in this job description changes the existing at-will employment relationship between the Organization and the employee occupying the position. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: (Office Environment) Standing: 75% Walking: 75% Sitting: 50% Lifting 0-25 lbs: 25% Lifting 25-75 lbs: 25% Lifting over 75 lbs: 25% Carrying 0-25 lbs: 25% Carrying 25-75 lbs: 25% Carrying over 75 lbs: 25% Pushing/Pulling 0-25 lbs: 75% Pushing/Pulling 25-75 lbs: 50% Pushing/Pulling over 75 lbs: 50% Climbing: 50% Bending/Stooping: 75% Kneeling: 50% Crouching/Crawling: 50% Reaching: 75% Talking: 75% Hearing: 75% Repetitive Foot/Leg Movements: 25% Repetitive Hand/Arm Movements: 75% Keyboard Data Entry: 75% Running: 25% Vision: Depth Perception: 75% Vision: Distinguish Color: 75% Vision: Seeing Far: 75% Vision: Seeing Near: 75% Hazardous Drug Risk Exposure: Risk Level: No-Risk Owensboro Health Core Commitments INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers. RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community. TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future. INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health. SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do. EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.
Performs administrative functions for assigned areas/departments. Receives, screens, routes, and responds to incoming telephone calls. Takes accurate messages and ensures timely delivery. May be required to schedule appointments. May be required to enter demographic, employer, or insurance data into various systems. Communicates and interacts effectively with all contacts which may include guests, patients, physicians, employers and their office staff. Complies with privacy and confidentiality policies when communicating with callers and guests. May be required to take patient vitals and room patients as needed. May be required to assist and support all retail functions of center and ensures accuracy with facility access, transactions, and delivery of information. Effectively balances cash drawer. May be required to collect co-payments and other fees for services during registration. Reconcile co-payments and cash receipts at the end of each shift. Maintains accurate and complete records for all clients ensuring checks and balances. May be required to assist in maintaining the cleanliness of the facility and the stocking of supplies. May be required to assist in promotional programs and coordination of programs and special events as appropriate. Requires critical thinking skills and decisive judgment. Works under minimal supervision. Must be able to work in a stressful environment and take appropriate action. No experience required. High school diploma, General Equivalency Diploma (GED) or higher preferred FA - First Aid certification required within 90 days of employment in this position AND BLS - Certified as a Basic Life Support Healthcare Provider required within 90 days of employment in this position OR Heartsaver CPR AED required within 90 days of employment in this position Supports Owensboro Health's Mission, Vision, Core Commitments, and business interests. Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety and a high reliability organization. This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job. Specific duties and responsibilities consistent with the general nature and level of work described may vary by department and additional related duties may be assigned as needed. Some duties listed may not apply to all employees with this job description. The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty. Nothing in this job description changes the existing at-will employment relationship between the Organization and the employee occupying the position. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: (Office Environment) Standing: 75% Walking: 75% Sitting: 50% Lifting 0-25 lbs: 25% Lifting 25-75 lbs: 25% Lifting over 75 lbs: 25% Carrying 0-25 lbs: 25% Carrying 25-75 lbs: 25% Carrying over 75 lbs: 25% Pushing/Pulling 0-25 lbs: 75% Pushing/Pulling 25-75 lbs: 50% Pushing/Pulling over 75 lbs: 50% Climbing: 50% Bending/Stooping: 75% Kneeling: 50% Crouching/Crawling: 50% Reaching: 75% Talking: 75% Hearing: 75% Repetitive Foot/Leg Movements: 25% Repetitive Hand/Arm Movements: 75% Keyboard Data Entry: 75% Running: 25% Vision: Depth Perception: 75% Vision: Distinguish Color: 75% Vision: Seeing Far: 75% Vision: Seeing Near: 75% Hazardous Drug Risk Exposure: Risk Level: No-Risk Owensboro Health Core Commitments INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers. RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community. TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future. INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health. SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do. EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.