Technical Service Representative - Automotive Coatings
PPG Industries, Urbana, IL, United States
Technical Service Representative
As a Technical Service Representative, you will serve as PPG's onsite representative, ensuring customer satisfaction with our Automotive Coatings products. You will deliver exceptional customer service with a strong focus on color and appearance control to meet customer specifications. This role partners closely with Plant Operations and Management to support customer success, achieve PPG business objectives, and drive continuous improvement and effective problem resolution. Specialized Training will be provided to those who meet qualifications of the role. This position reports to the Optima Solutions Regional Manager and you will be based at our customer's location in Urbana, IL. Key Responsibilities
Support the ongoing activities of PPG onsite at customer automotive production facilities and communicate logically with initiative to understand customer concerns, collect data, take appropriate actions, and resolve problems. Ensure accurate reporting to the Paint process team. Communicate updates with PPG Technical and Account management, direction of the PPG on site team activity, and promote Health, Safety, and Environmental mentorship is always followed. Providing resolution to customer inquiries, application process monitoring, mix-room supervisors, inventory, material ordering, and hands-on support; followed by a written daily shift report. Follow safe work practices, with mechanical aptitude to explain complex ideas across technical, production and non-technical personnel to satisfy customer requirements. Qualifications
HS Diploma, GED or equivalent. 2+ years of experience in Automotive Paint/Coatings such as paint mixing, application, spray booth, or similar experience in industrial or OEM coatings. Familiarity with Microsoft Office products including Excel (can maintain complex spreadsheets), Word, PowerPoint, etc. Thrives in a team-based environment, partnering with others to solve challenges. The base salary range for this position is $65,000 to $85,000, with a possibility of an annual bonus up to 4.5% of base salary. PPG offers comprehensive benefits such as Health, Dental, Life, Retirement Plan, Paid Vacation & Holidays, Employee Assistance Program (EAP), Disability/Leave, and other Voluntary benefit offerings. Actual benefit offerings confirmed at the time of hire. PPG: WE PROTECT AND BEAUTIFY THE WORLD Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com. PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need an adjustment due to a disability, please email recruiting@ppg.com. PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.
As a Technical Service Representative, you will serve as PPG's onsite representative, ensuring customer satisfaction with our Automotive Coatings products. You will deliver exceptional customer service with a strong focus on color and appearance control to meet customer specifications. This role partners closely with Plant Operations and Management to support customer success, achieve PPG business objectives, and drive continuous improvement and effective problem resolution. Specialized Training will be provided to those who meet qualifications of the role. This position reports to the Optima Solutions Regional Manager and you will be based at our customer's location in Urbana, IL. Key Responsibilities
Support the ongoing activities of PPG onsite at customer automotive production facilities and communicate logically with initiative to understand customer concerns, collect data, take appropriate actions, and resolve problems. Ensure accurate reporting to the Paint process team. Communicate updates with PPG Technical and Account management, direction of the PPG on site team activity, and promote Health, Safety, and Environmental mentorship is always followed. Providing resolution to customer inquiries, application process monitoring, mix-room supervisors, inventory, material ordering, and hands-on support; followed by a written daily shift report. Follow safe work practices, with mechanical aptitude to explain complex ideas across technical, production and non-technical personnel to satisfy customer requirements. Qualifications
HS Diploma, GED or equivalent. 2+ years of experience in Automotive Paint/Coatings such as paint mixing, application, spray booth, or similar experience in industrial or OEM coatings. Familiarity with Microsoft Office products including Excel (can maintain complex spreadsheets), Word, PowerPoint, etc. Thrives in a team-based environment, partnering with others to solve challenges. The base salary range for this position is $65,000 to $85,000, with a possibility of an annual bonus up to 4.5% of base salary. PPG offers comprehensive benefits such as Health, Dental, Life, Retirement Plan, Paid Vacation & Holidays, Employee Assistance Program (EAP), Disability/Leave, and other Voluntary benefit offerings. Actual benefit offerings confirmed at the time of hire. PPG: WE PROTECT AND BEAUTIFY THE WORLD Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com. PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need an adjustment due to a disability, please email recruiting@ppg.com. PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.