Technical Service Representative - Automotive Coatings
PPG Industries, Inc, Warsaw, IN, United States
As a
Technical Service Representative , you will represent PPG at customer facilities ensuring our Automotive Coatings customer satisfaction by providing outstanding customer service, focusing your concentration on Adhesives & Sealants, Pretreat, and Electrocoat control to customer specifications. You will be responsible for helping to achieve both customer and PPG goals, while participating in continuous improvement and problem-resolution activities with Plant Operations and Management!
Specialized training, as necessary, will be provided for the successful candidate who meets the qualifications of the role. The selected candidate will report to the Optima Solutions Manager and work at the Slate Indiana facility in Warsaw, Indiana.
Key Responsibilities
Support the ongoing activities of onsite PPG customer team at automotive production facilities by communicating cross-functionally to understand customer concerns, collecting data, and taking appropriate actions to help resolve customer issues.
Ensure plant operations are functional and provide the customer with proactive support as needed.
Communicate updates to PPG Technical and account management effectively and efficiently.
Perform tasks at the direction of the PPG leadership while ensuring Health, Safety, and Environmental protocol is always followed.
Provide resolutions to customer inquiries, application process monitoring, inventory monitoring, material ordering, and hands-on support, generating reports as necessary.
Effectively explains complex ideas to both technical and non-technical audiences to ensure customer needs are met.
Participate in weekly meetings with technical experts to review site projects and activity.
Engage daily with customers to provide feedback from collected data; answer questions and provide recommendations as needed.
Record weekly inventories and communicate status both externally and internally.
Use PPG digital tools to capture critical data and facilitate problem solving.
Display accountability to meet commitments and take ownership of appointed tasks.
Support any special projects, as needed.
Provide sales support to maintain/expand business and ensure effective start-up of new products.
Qualifications
HS diploma or equivalent required. Bachelor's degree would be advantageous.
2+ years field experience with various industrial coating technologies including Sealer & LASD, Pretreatment, and Electrocoat.
Proficient in Microsoft programs - Excel (can maintain complex spreadsheets), Word, PowerPoint, etc.)
Comfortable working in a customer production environment, around automated equipment, and be able lift ~50 lbs. on a limited basis.
Works collaboratively with team members to address and overcome challenges.
PPG offers comprehensive benefits such as Health, Dental, Life, Retirement Plan, Paid Vacation & Holidays, Employee Assistance Program (EAP), Disability/Leave, and other Voluntary benefit offerings.
PPG biedt gelijke kansen aan alle kandidaten en medewerkers. We bieden de mogelijkheid om je carriere te laten groeien en ontwikkelen in een omgeving die een bevredigende werkplek voor medewerkers creeert, een omgeving voor continu leren stimuleert en de ideeen en diversiteit van anderen omarmt. Alle gekwalificeerde sollicitanten worden in overweging genomen voor een baan, ongeacht geslacht, zwangerschap, ras, kleur, geloofsovertuiging, religie, nationaliteit, leeftijd, handicap, burgerlijke staat, veteranenstatus, seksuele geaardheid, genderidentiteit of -expressie.
Als u een aanpassing nodig heeft vanwege een beperking, stuur dan een e-mail naar recruiting@ppg.com.
De salarisschalen en voordelen bij PPG kunnen per locatie verschillen, waardoor we medewerkers concurrerend kunnen belonen in verschillende geografische markten. PPG houdt bij het nemen van beslissingen over compensatie rekening met verschillende factoren, waaronder maar niet beperkt tot vaardigheden, ervaring en training, kwalificaties en opleiding, licenties, certificeringen en andere organisatorische behoeften. Andere incentives kunnen van toepassing zijn.
Onze werknemersvoordelenprogramma's zijn ontworpen om de gezondheid en het welzijn van onze medewerkers te ondersteunen. Eventuele verzekeringsdekkingen en voordelen zullen in overeenstemming zijn met de voorwaarden van de toepasselijke plannen en de bijbehorende beheersdocumenten. De voordelen worden tijdens het wervingsproces met u besproken door uw recruiter.
PPG waardeert uw feedback over ons wervingsproces. We moedigen u aan om Glassdoor.com te bezoeken en feedback te geven over het proces.
#J-18808-Ljbffr
Technical Service Representative , you will represent PPG at customer facilities ensuring our Automotive Coatings customer satisfaction by providing outstanding customer service, focusing your concentration on Adhesives & Sealants, Pretreat, and Electrocoat control to customer specifications. You will be responsible for helping to achieve both customer and PPG goals, while participating in continuous improvement and problem-resolution activities with Plant Operations and Management!
Specialized training, as necessary, will be provided for the successful candidate who meets the qualifications of the role. The selected candidate will report to the Optima Solutions Manager and work at the Slate Indiana facility in Warsaw, Indiana.
Key Responsibilities
Support the ongoing activities of onsite PPG customer team at automotive production facilities by communicating cross-functionally to understand customer concerns, collecting data, and taking appropriate actions to help resolve customer issues.
Ensure plant operations are functional and provide the customer with proactive support as needed.
Communicate updates to PPG Technical and account management effectively and efficiently.
Perform tasks at the direction of the PPG leadership while ensuring Health, Safety, and Environmental protocol is always followed.
Provide resolutions to customer inquiries, application process monitoring, inventory monitoring, material ordering, and hands-on support, generating reports as necessary.
Effectively explains complex ideas to both technical and non-technical audiences to ensure customer needs are met.
Participate in weekly meetings with technical experts to review site projects and activity.
Engage daily with customers to provide feedback from collected data; answer questions and provide recommendations as needed.
Record weekly inventories and communicate status both externally and internally.
Use PPG digital tools to capture critical data and facilitate problem solving.
Display accountability to meet commitments and take ownership of appointed tasks.
Support any special projects, as needed.
Provide sales support to maintain/expand business and ensure effective start-up of new products.
Qualifications
HS diploma or equivalent required. Bachelor's degree would be advantageous.
2+ years field experience with various industrial coating technologies including Sealer & LASD, Pretreatment, and Electrocoat.
Proficient in Microsoft programs - Excel (can maintain complex spreadsheets), Word, PowerPoint, etc.)
Comfortable working in a customer production environment, around automated equipment, and be able lift ~50 lbs. on a limited basis.
Works collaboratively with team members to address and overcome challenges.
PPG offers comprehensive benefits such as Health, Dental, Life, Retirement Plan, Paid Vacation & Holidays, Employee Assistance Program (EAP), Disability/Leave, and other Voluntary benefit offerings.
PPG biedt gelijke kansen aan alle kandidaten en medewerkers. We bieden de mogelijkheid om je carriere te laten groeien en ontwikkelen in een omgeving die een bevredigende werkplek voor medewerkers creeert, een omgeving voor continu leren stimuleert en de ideeen en diversiteit van anderen omarmt. Alle gekwalificeerde sollicitanten worden in overweging genomen voor een baan, ongeacht geslacht, zwangerschap, ras, kleur, geloofsovertuiging, religie, nationaliteit, leeftijd, handicap, burgerlijke staat, veteranenstatus, seksuele geaardheid, genderidentiteit of -expressie.
Als u een aanpassing nodig heeft vanwege een beperking, stuur dan een e-mail naar recruiting@ppg.com.
De salarisschalen en voordelen bij PPG kunnen per locatie verschillen, waardoor we medewerkers concurrerend kunnen belonen in verschillende geografische markten. PPG houdt bij het nemen van beslissingen over compensatie rekening met verschillende factoren, waaronder maar niet beperkt tot vaardigheden, ervaring en training, kwalificaties en opleiding, licenties, certificeringen en andere organisatorische behoeften. Andere incentives kunnen van toepassing zijn.
Onze werknemersvoordelenprogramma's zijn ontworpen om de gezondheid en het welzijn van onze medewerkers te ondersteunen. Eventuele verzekeringsdekkingen en voordelen zullen in overeenstemming zijn met de voorwaarden van de toepasselijke plannen en de bijbehorende beheersdocumenten. De voordelen worden tijdens het wervingsproces met u besproken door uw recruiter.
PPG waardeert uw feedback over ons wervingsproces. We moedigen u aan om Glassdoor.com te bezoeken en feedback te geven over het proces.
#J-18808-Ljbffr