Technical Service Representative - Automotive Coatings
PPG Industries, Inc, Urbana, IL, United States
As a
Technical Service Representative , you will serve as PPG's onsite representative, ensuring customer satisfaction with our Automotive Coatings products. You will deliver exceptional customer service with a strong focus on color and appearance control to meet customer specifications. This role partners closely with Plant Operations and Management to support customer success, achieve PPG business objectives, and drive continuous improvement and effective problem resolution.
Specialized Training will be provided to those who meet qualifications of the role. This position reports to the Optima Solutions Regional Manager and you will be based at our customer's location in Urbana, IL.
Key Responsibilities
Support the ongoing activities of PPG onsite at customer automotive production facilities and communicate logically with initiative to understand customer concerns, collect data, take appropriate actions, and resolve problems.
Ensure accurate reporting to the Paint process team.
Communicate updates with PPG Technical and Account management, direction of the PPG on site team activity, and promote Health, Safety, and Environmental mentorship is always followed.
Providing resolution to customer inquiries, application process monitoring, mix-room supervisors, inventory, material ordering, and hands-on support; followed by a written daily shift report.
Follow safe work practices, with mechanical aptitude to explain complex ideas across technical, production and non-technical personnel to satisfy customer requirements.
Qualifications
HS Diploma, GED or equivalent.
2+ years of experience in Automotive Paint/Coatings such as paint mixing, application, spray booth, or similar experience in industrial or OEM coatings.
Familiarity with Microsoft Office products including Excel (can maintain complex spreadsheets), Word, PowerPoint, etc.
Thrives in a team-based environment, partnering with others to solve challenges.
Compensation and Benefits The base salary range for this position is $65,000 to $85,000, with a possibility of an annual bonus up to 4.5% of base salary. PPG offers comprehensive benefits such as Health, Dental, Life, Retirement Plan, Paid Vacation & Holidays, Employee Assistance Program (EAP), Disability/Leave, and other Voluntary benefit offerings. Actual benefit offerings confirmed at the time of hire.
Equal Employment Opportunity PPG tarjoaa tasavertaiset mahdollisuudet kaikille hakijoille ja tyontekijoille. Tarjoamme mahdollisuuden kasvaa ja kehitta uraasi ympäristössä, joka tarjoaa työntekijöille merkityksellisen tyopaikan, luo jatkuvan oppimisen ilmapiirin ja arvostaa muiden ideoita ja monimuotoisuutta. Kaikki patevat hakijat otetaan huomioon työhäntapatoksissa sukupuolesta, raskaudesta, rodusta, ihonvarista, vakaumuksesta, uskonnosta, kansallisuudesta, iasta, vammaisuudesta, siviilisadysta, veteraanitilasta, seksuaalisesta suuntautumisesta, sukupuoli-identiteetista tai -ilmaisusta riippumatta. Jos tarvitset mukautusta vamman vuoksi, laheta sahkopostia osoitteeseen recruiting@ppg.com. PPG arvostaa palautettasi rekrytointiprosessistamme. Kannustamme sinua vierailemaan Glassdoor.comissa ja antamaan palautetta prosessista.
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Technical Service Representative , you will serve as PPG's onsite representative, ensuring customer satisfaction with our Automotive Coatings products. You will deliver exceptional customer service with a strong focus on color and appearance control to meet customer specifications. This role partners closely with Plant Operations and Management to support customer success, achieve PPG business objectives, and drive continuous improvement and effective problem resolution.
Specialized Training will be provided to those who meet qualifications of the role. This position reports to the Optima Solutions Regional Manager and you will be based at our customer's location in Urbana, IL.
Key Responsibilities
Support the ongoing activities of PPG onsite at customer automotive production facilities and communicate logically with initiative to understand customer concerns, collect data, take appropriate actions, and resolve problems.
Ensure accurate reporting to the Paint process team.
Communicate updates with PPG Technical and Account management, direction of the PPG on site team activity, and promote Health, Safety, and Environmental mentorship is always followed.
Providing resolution to customer inquiries, application process monitoring, mix-room supervisors, inventory, material ordering, and hands-on support; followed by a written daily shift report.
Follow safe work practices, with mechanical aptitude to explain complex ideas across technical, production and non-technical personnel to satisfy customer requirements.
Qualifications
HS Diploma, GED or equivalent.
2+ years of experience in Automotive Paint/Coatings such as paint mixing, application, spray booth, or similar experience in industrial or OEM coatings.
Familiarity with Microsoft Office products including Excel (can maintain complex spreadsheets), Word, PowerPoint, etc.
Thrives in a team-based environment, partnering with others to solve challenges.
Compensation and Benefits The base salary range for this position is $65,000 to $85,000, with a possibility of an annual bonus up to 4.5% of base salary. PPG offers comprehensive benefits such as Health, Dental, Life, Retirement Plan, Paid Vacation & Holidays, Employee Assistance Program (EAP), Disability/Leave, and other Voluntary benefit offerings. Actual benefit offerings confirmed at the time of hire.
Equal Employment Opportunity PPG tarjoaa tasavertaiset mahdollisuudet kaikille hakijoille ja tyontekijoille. Tarjoamme mahdollisuuden kasvaa ja kehitta uraasi ympäristössä, joka tarjoaa työntekijöille merkityksellisen tyopaikan, luo jatkuvan oppimisen ilmapiirin ja arvostaa muiden ideoita ja monimuotoisuutta. Kaikki patevat hakijat otetaan huomioon työhäntapatoksissa sukupuolesta, raskaudesta, rodusta, ihonvarista, vakaumuksesta, uskonnosta, kansallisuudesta, iasta, vammaisuudesta, siviilisadysta, veteraanitilasta, seksuaalisesta suuntautumisesta, sukupuoli-identiteetista tai -ilmaisusta riippumatta. Jos tarvitset mukautusta vamman vuoksi, laheta sahkopostia osoitteeseen recruiting@ppg.com. PPG arvostaa palautettasi rekrytointiprosessistamme. Kannustamme sinua vierailemaan Glassdoor.comissa ja antamaan palautetta prosessista.
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