Customer Relationship Specialist - 1st Shift
kdc/one, Manitowoc, WI, United States
Customer Relationship Specialist
The KDC/ONE team is made up of the best in the business. Our diverse and evolving workforce thrives in our environment of constant teamwork and collaboration. Join us today! Job category: Individual contributor Management Division: CRM - Department: Customer Relationship - Location: Manitowoc, WI Description / Scope / Mission Responsible for entering customer orders and informing all departments that need to know of special requirements to ensure the customer's needs are satisfied on a timely basis. Key Responsibilities/ Accountabilities Perform order processing, editing and data input functions. Maintain and update customer files and pricing. Effectively communicate with customers, sales, distribution and production planning to ensure customer needs are met in a timely manner. Verify the customer deductions, invoicing and credits are issued correctly. Follow up with customers on any past due invoice issues. Maintain PO Acknowledgments on a daily basis. EDI processing daily. Billing processing daily. Ability to train individuals in Order Entry. Marginal Job Duties Perform other duties as required and requested by supervisor. Education / Certification / Qualifications / Experience Associates Degree. Knowledge of Microsoft Office (Word, Excel, PowerPoint). Phone and email Etiquette. Ability to read and follow written procedures. Experience Proven Customer Support Experience. Strong Phone and email handling skills with ability to respond to different types of character. Ability to multi-task, prioritize, and manage time effectively. Knowledge of SAP a plus. Specific Knowledge (Technical/Product, Organizational and Interpersonal) Physical Demands Stand; walk; reach above shoulders; and stoop, kneel, crouch or crawl up to 1/3 of the time. Sit, use hands to finger, handle or touch; and talk or hear 2/3 and more of the time. Up to 10 pounds weight to be lifted or force to be exerted up to 1/3 of the time. Filing in four-drawer file cabinets requires occasional standing, stooping and reaching slightly over shoulder height. Loading and removing invoices requires stooping. Close vision (clear vision at 20 inches or less). Tools/Equipment Used Fax machine, printers, copier, bar code technology and forklift up to 1/3 of the time. Computer and telephone 1/3 to 2/3 of the time. Work Environment/PPE Required Normal office environment noise level.
The KDC/ONE team is made up of the best in the business. Our diverse and evolving workforce thrives in our environment of constant teamwork and collaboration. Join us today! Job category: Individual contributor Management Division: CRM - Department: Customer Relationship - Location: Manitowoc, WI Description / Scope / Mission Responsible for entering customer orders and informing all departments that need to know of special requirements to ensure the customer's needs are satisfied on a timely basis. Key Responsibilities/ Accountabilities Perform order processing, editing and data input functions. Maintain and update customer files and pricing. Effectively communicate with customers, sales, distribution and production planning to ensure customer needs are met in a timely manner. Verify the customer deductions, invoicing and credits are issued correctly. Follow up with customers on any past due invoice issues. Maintain PO Acknowledgments on a daily basis. EDI processing daily. Billing processing daily. Ability to train individuals in Order Entry. Marginal Job Duties Perform other duties as required and requested by supervisor. Education / Certification / Qualifications / Experience Associates Degree. Knowledge of Microsoft Office (Word, Excel, PowerPoint). Phone and email Etiquette. Ability to read and follow written procedures. Experience Proven Customer Support Experience. Strong Phone and email handling skills with ability to respond to different types of character. Ability to multi-task, prioritize, and manage time effectively. Knowledge of SAP a plus. Specific Knowledge (Technical/Product, Organizational and Interpersonal) Physical Demands Stand; walk; reach above shoulders; and stoop, kneel, crouch or crawl up to 1/3 of the time. Sit, use hands to finger, handle or touch; and talk or hear 2/3 and more of the time. Up to 10 pounds weight to be lifted or force to be exerted up to 1/3 of the time. Filing in four-drawer file cabinets requires occasional standing, stooping and reaching slightly over shoulder height. Loading and removing invoices requires stooping. Close vision (clear vision at 20 inches or less). Tools/Equipment Used Fax machine, printers, copier, bar code technology and forklift up to 1/3 of the time. Computer and telephone 1/3 to 2/3 of the time. Work Environment/PPE Required Normal office environment noise level.