Retail Sales & Hospitality Associate, Monte Bello
Tasting Room Expo, Cupertino, CA, United States
Retail Sales & Hospitality Associate, Monte Bello
Join Our Passionate Team at Ridge Vineyards: Crafting Exceptional Wines, Connecting with Nature. Explore Opportunities Across Roles and Embrace Our Commitment to Excellence and Sustainability. OBJECTIVE: To provide an exceptional guest-service experience to consumers, wine club members, and members of the trade visiting Ridge Vineyards Monte Bello estate. Effectively conduct the sale of wine, wine club memberships, and non-wine merchandise. This position plays a key role in influencing the public’s perception of Ridge Vineyards, therefore, must possess excellent communication and guest service skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide guests with a memorable and unique experience through personal greetings and farewells, using guest’s names whenever possible.
Enhanced education about Ridge Vineyards’ history and wines including all relevant appellation and vineyard information.
Anticipation of guests needs in the areas of sales, service, and concierge services.
Developing relationships with guests to stimulate repeat visits and future sales.
Hosting unique, engaging, and educational tastings, tours, and private events.
Delivering effective sales strategies that result in the sale of wines and wine club memberships while keeping with our service and hospitality standards.
Daily Operations
Thorough understanding and ability to operate direct point-of-sale system (Commerce7) including ringing sales transactions, researching guest purchase and wine club history, accurately adding and adjusting customer profile information.
Provide adequate set up and breakdown of Tasting Room, Private Tasting Areas.
Stocking of wines, non-wine merchandise and various marketing materials.
Breaking down and recycling of all necessary elements including cardboard and glass.
Maintaining wine for tasting through bottle opening, sensory analysis, and decanting.
Packaging wine for guests, including transporting wines to guests’ automobiles.
Providing accurate and timely execution of shipping orders.
Continuously monitoring and maintaining the condition and appearance of the tasting rooms, knoll, and surrounding grounds.
Maintaining accurate inventory of wine and non-wine products through precise transactional processing of sales, returns and mark-outs.
Providing end-of-day tasting room breakdown including washing all dishes, putting away all marketing materials, cleaning of tasting bars, kitchen, offices and surrounding retail areas.
Ongoing Weekly & Monthly Duties
Actively participate in regularly scheduled staff meetings.
Conduct special tours and participate in special events as needed.
Stay current on recent wine reviews and industry trends.
Stay current on all relevant Responsible Hospitality Standards, and all relevant rules and regulations as regards the serving of alcoholic beverages.
NON-ESSENTIAL DUTIES AND RESPONSIBILITIES
Performs all related duties as assigned.
QUALIFICATIONS/REQUIREMENTS
Undergraduate college degree preferred.
Prior experience in a wine service environment preferred.
Prior experience in the luxury hospitality industry with emphasis on outstanding guest service preferred.
Exceptional communication skills, both written and oral.
Excellent organizational skills.
Collaborative/team operational skills.
Ability to make empowered decisions that positively affect the customer’s experience.
Computer proficiency: Word, Excel, Outlook, Commerce7, Tock, etc.
Excellent attention to detail.
Ability to work evenings and weekends, as needed.
Ability to lift 40 lbs. unassisted, walk up and down stairs, walk on uneven terrain, stand for long periods of time.
Ability to accept and maintain all discipline and behavior standards unique to the alcoholic beverage industry.
Hourly rate: $20.50 plus tips
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ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide guests with a memorable and unique experience through personal greetings and farewells, using guest’s names whenever possible.
Enhanced education about Ridge Vineyards’ history and wines including all relevant appellation and vineyard information.
Anticipation of guests needs in the areas of sales, service, and concierge services.
Developing relationships with guests to stimulate repeat visits and future sales.
Hosting unique, engaging, and educational tastings, tours, and private events.
Delivering effective sales strategies that result in the sale of wines and wine club memberships while keeping with our service and hospitality standards.
Daily Operations
Thorough understanding and ability to operate direct point-of-sale system (Commerce7) including ringing sales transactions, researching guest purchase and wine club history, accurately adding and adjusting customer profile information.
Provide adequate set up and breakdown of Tasting Room, Private Tasting Areas.
Stocking of wines, non-wine merchandise and various marketing materials.
Breaking down and recycling of all necessary elements including cardboard and glass.
Maintaining wine for tasting through bottle opening, sensory analysis, and decanting.
Packaging wine for guests, including transporting wines to guests’ automobiles.
Providing accurate and timely execution of shipping orders.
Continuously monitoring and maintaining the condition and appearance of the tasting rooms, knoll, and surrounding grounds.
Maintaining accurate inventory of wine and non-wine products through precise transactional processing of sales, returns and mark-outs.
Providing end-of-day tasting room breakdown including washing all dishes, putting away all marketing materials, cleaning of tasting bars, kitchen, offices and surrounding retail areas.
Ongoing Weekly & Monthly Duties
Actively participate in regularly scheduled staff meetings.
Conduct special tours and participate in special events as needed.
Stay current on recent wine reviews and industry trends.
Stay current on all relevant Responsible Hospitality Standards, and all relevant rules and regulations as regards the serving of alcoholic beverages.
NON-ESSENTIAL DUTIES AND RESPONSIBILITIES
Performs all related duties as assigned.
QUALIFICATIONS/REQUIREMENTS
Undergraduate college degree preferred.
Prior experience in a wine service environment preferred.
Prior experience in the luxury hospitality industry with emphasis on outstanding guest service preferred.
Exceptional communication skills, both written and oral.
Excellent organizational skills.
Collaborative/team operational skills.
Ability to make empowered decisions that positively affect the customer’s experience.
Computer proficiency: Word, Excel, Outlook, Commerce7, Tock, etc.
Excellent attention to detail.
Ability to work evenings and weekends, as needed.
Ability to lift 40 lbs. unassisted, walk up and down stairs, walk on uneven terrain, stand for long periods of time.
Ability to accept and maintain all discipline and behavior standards unique to the alcoholic beverage industry.
Hourly rate: $20.50 plus tips
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