Director of Information Technology
K9 Recruitment, New York, NY, United States
Our client is seeking a hands-on Director of IT to lead and develop their internal technology environment while supporting business operations across the organization. This role will oversee a small but growing IT team and be responsible for the company’s core systems, including ERP, infrastructure, and end-user support. This position is ideal for someone coming from a small to mid-sized organization who is comfortable operating in a player-coach capacity, combining strategic leadership with hands‑on technical involvement.
Key Responsibilities Infrastructure & Systems Management
Oversee the performance, stability, and security of the company’s network environment, including infrastructure, communication systems, and data center operations.
Maintain secure and reliable IT environments through continuous monitoring, patch management, and incident response procedures.
Lead the deployment and configuration of major technology initiatives such as system implementations, upgrades, integrations, and infrastructure rollouts.
Act as the senior escalation point for complex technical issues, outages, or infrastructure‑related incidents.
Monitor system health and ensure all IT platforms operate efficiently through routine maintenance and operational oversight.
IT Service Delivery & Support
Ensure the delivery of consistent and effective IT services across the organization by managing support processes and service expectations.
Oversee internal support for key business systems such as
ERP platforms (e.g., Epicor) and CRM solutions , resolving complex issues and coordinating with external vendors when necessary.
Support administrative functions across core platforms including user access management, identity systems, and account administration.
Maintain clear and updated technical documentation for internal systems, procedures, and support processes.
Lead the internal IT help desk and ensure it serves as the primary support channel for employees.
Manage onboarding and offboarding processes for employees including system access, equipment provisioning, and technology setup.
Maintain oversight of company hardware inventory, ensuring proper tracking, maintenance, and lifecycle management of equipment.
Manage mobile device configuration, deployment, and support.
Track service performance metrics such as ticket resolution times, first‑contact resolution rates, and user satisfaction levels.
Establish and monitor service standards to ensure consistent support quality across all technology services.
Provide training and guidance to users on company software platforms to improve adoption and reduce recurring support requests.
Assist in evaluating technology needs and developing proposals for new hardware, software, or service investments.
Manage relationships with IT vendors and service providers, ensuring service quality, cost efficiency, and contractual compliance.
Provide guidance to leadership on technology improvements, system enhancements, and operational risks.
Maintain oversight of company web properties and domain management, working alongside marketing teams on technical requirements.
Leadership & Team Development
Lead and support the internal IT team through mentorship, coaching, and day‑to‑day management.
Establish priorities, manage workload distribution, and support team development as the department grows.
Qualifications
Minimum 10 years of experience in IT operations, infrastructure, or enterprise technology environments.
3 years of leadership experience managing technical teams.
Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
Professional certifications related to infrastructure, security, or IT service management (such as ITIL, CCNP, CISSP) are advantageous.
Skills & Expertise
Strong knowledge of network infrastructure, system administration, identity management, and cybersecurity practices.
Experience supporting or administering ERP platforms such as Epicor or other enterprise resource planning systems.
Familiarity with IT service management frameworks and best practices for help desk operations.
Strong analytical and troubleshooting capabilities with the ability to resolve complex technical problems.
Excellent communication skills with the ability to translate technical information for both technical and non‑technical stakeholders.
Experience managing security risks, compliance standards, and internal control environments for sensitive company data.
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Key Responsibilities Infrastructure & Systems Management
Oversee the performance, stability, and security of the company’s network environment, including infrastructure, communication systems, and data center operations.
Maintain secure and reliable IT environments through continuous monitoring, patch management, and incident response procedures.
Lead the deployment and configuration of major technology initiatives such as system implementations, upgrades, integrations, and infrastructure rollouts.
Act as the senior escalation point for complex technical issues, outages, or infrastructure‑related incidents.
Monitor system health and ensure all IT platforms operate efficiently through routine maintenance and operational oversight.
IT Service Delivery & Support
Ensure the delivery of consistent and effective IT services across the organization by managing support processes and service expectations.
Oversee internal support for key business systems such as
ERP platforms (e.g., Epicor) and CRM solutions , resolving complex issues and coordinating with external vendors when necessary.
Support administrative functions across core platforms including user access management, identity systems, and account administration.
Maintain clear and updated technical documentation for internal systems, procedures, and support processes.
Lead the internal IT help desk and ensure it serves as the primary support channel for employees.
Manage onboarding and offboarding processes for employees including system access, equipment provisioning, and technology setup.
Maintain oversight of company hardware inventory, ensuring proper tracking, maintenance, and lifecycle management of equipment.
Manage mobile device configuration, deployment, and support.
Track service performance metrics such as ticket resolution times, first‑contact resolution rates, and user satisfaction levels.
Establish and monitor service standards to ensure consistent support quality across all technology services.
Provide training and guidance to users on company software platforms to improve adoption and reduce recurring support requests.
Assist in evaluating technology needs and developing proposals for new hardware, software, or service investments.
Manage relationships with IT vendors and service providers, ensuring service quality, cost efficiency, and contractual compliance.
Provide guidance to leadership on technology improvements, system enhancements, and operational risks.
Maintain oversight of company web properties and domain management, working alongside marketing teams on technical requirements.
Leadership & Team Development
Lead and support the internal IT team through mentorship, coaching, and day‑to‑day management.
Establish priorities, manage workload distribution, and support team development as the department grows.
Qualifications
Minimum 10 years of experience in IT operations, infrastructure, or enterprise technology environments.
3 years of leadership experience managing technical teams.
Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
Professional certifications related to infrastructure, security, or IT service management (such as ITIL, CCNP, CISSP) are advantageous.
Skills & Expertise
Strong knowledge of network infrastructure, system administration, identity management, and cybersecurity practices.
Experience supporting or administering ERP platforms such as Epicor or other enterprise resource planning systems.
Familiarity with IT service management frameworks and best practices for help desk operations.
Strong analytical and troubleshooting capabilities with the ability to resolve complex technical problems.
Excellent communication skills with the ability to translate technical information for both technical and non‑technical stakeholders.
Experience managing security risks, compliance standards, and internal control environments for sensitive company data.
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