Receptionist for Property Management onsite, Akron, Ohio
CENTURY 21 Wilbur Realty & Property Management, Akron, OH, United States
CENTURY 21 Wilbur Realty & Property Management is a dynamic local agency supported by the iconic CENTURY 21 brand, delivering decades of expertise in real estate and property management. Based in Akron's Merriman Valley, within the Liberty Commons Community Entertainment District, the company is expanding its' property management portfolio to include over 500 additional units. As Ohio's first woman-owned brokerage, CENTURY 21 Wilbur Realty continues its legacy of innovation and leadership in the industry. Combining local knowledge with real estate expertise, the organization provides its clients and partners with winning strategies for success.
Job Summary
The Receptionist is the first point of contact for visitors to the office and the first voice callers hear when contacting the company. This position is the voice and face of the organization, greeting, assisting and providing direction and information to clients, visitors and other guests in a welcoming manner. Duties will also include providing administrative and clerical support to the property management team. The ideal candidate will have a friendly voice and pleasant personality, with a customer service focus, as well as strong computer, clerical and organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously. Job Responsibilities
Provide clerical support for the property management team, including answering phone calls, transferring to the appropriate staff member, or taking and distributing messages. Greets clients, visitors, and guests, determining the purpose of each person’s visit and directs or escorts them to the appropriate location. Receives mail, documents, packages, deliveries and distributes items to the correct team member. Assist the Property Managers and Maintenance Coordinator with daily operations and administrative and clerical support tasks, as required. Performs basic filing and recordkeeping, maintaining accurate property records, tenant files, and databases, as needed. Responds promptly to tenant inquiries, maintenance requests, and general questions, transferring specific inquiries to the proper team member. Performs other duties as required. Qualifications
Experience performing general office work, including answering phones, greeting visitors and directing them to team members, filing, computer operation using Microsoft Office software, as well as the ability to learn proprietary software programs that may be required as a part of the job. Excellent organizational and multitasking skills with attention to detail. Strong verbal and written communications skills. Customer service-oriented mindset. Proficiency in Microsoft Office (Word, Excel, Outlook). Prior use of property management software (e.g., AppFolio, Yardi. etc.) a plus. Professional demeanor with strong problem-solving skills. Experience
Previous experience with customer service and administrative support in an office environment; real estate, or property management, preferred. Familiarity with general office procedures and multi-line phone operation. Front-facing client interaction with an emphasis on a positive customer service experience. Required Skills
Excellent verbal and written communication skills. Effective interpersonal and customer service skills. Proficiency with Microsoft Office, Word, Excel, and Outlook. Basic understanding of office procedures and systems. Ability to effectively answer multi-line phones. Strong attention to detail and accuracy. Excellent organizational and time management skills. Ability to work independently and handle multiple priorities simultaneously. Demonstrated ability to learn new procedures and computer programs quickly. Ability to work independently, as well as in collaboration with a team, and handle confidential information with discretion. Exhibits professionalism under pressure with conflict resolution skills and abilities. Education
High school diploma, or equivalent, required.
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The Receptionist is the first point of contact for visitors to the office and the first voice callers hear when contacting the company. This position is the voice and face of the organization, greeting, assisting and providing direction and information to clients, visitors and other guests in a welcoming manner. Duties will also include providing administrative and clerical support to the property management team. The ideal candidate will have a friendly voice and pleasant personality, with a customer service focus, as well as strong computer, clerical and organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously. Job Responsibilities
Provide clerical support for the property management team, including answering phone calls, transferring to the appropriate staff member, or taking and distributing messages. Greets clients, visitors, and guests, determining the purpose of each person’s visit and directs or escorts them to the appropriate location. Receives mail, documents, packages, deliveries and distributes items to the correct team member. Assist the Property Managers and Maintenance Coordinator with daily operations and administrative and clerical support tasks, as required. Performs basic filing and recordkeeping, maintaining accurate property records, tenant files, and databases, as needed. Responds promptly to tenant inquiries, maintenance requests, and general questions, transferring specific inquiries to the proper team member. Performs other duties as required. Qualifications
Experience performing general office work, including answering phones, greeting visitors and directing them to team members, filing, computer operation using Microsoft Office software, as well as the ability to learn proprietary software programs that may be required as a part of the job. Excellent organizational and multitasking skills with attention to detail. Strong verbal and written communications skills. Customer service-oriented mindset. Proficiency in Microsoft Office (Word, Excel, Outlook). Prior use of property management software (e.g., AppFolio, Yardi. etc.) a plus. Professional demeanor with strong problem-solving skills. Experience
Previous experience with customer service and administrative support in an office environment; real estate, or property management, preferred. Familiarity with general office procedures and multi-line phone operation. Front-facing client interaction with an emphasis on a positive customer service experience. Required Skills
Excellent verbal and written communication skills. Effective interpersonal and customer service skills. Proficiency with Microsoft Office, Word, Excel, and Outlook. Basic understanding of office procedures and systems. Ability to effectively answer multi-line phones. Strong attention to detail and accuracy. Excellent organizational and time management skills. Ability to work independently and handle multiple priorities simultaneously. Demonstrated ability to learn new procedures and computer programs quickly. Ability to work independently, as well as in collaboration with a team, and handle confidential information with discretion. Exhibits professionalism under pressure with conflict resolution skills and abilities. Education
High school diploma, or equivalent, required.
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