Retail Sales Associate - 2833
FirstCash, Orlando, FL, United States
Position Summary
We are seeking entry‑level, full‑time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff to ensure customer service on both the lending and retail sides of the business. A Pawnbroker / Retail Sales Associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions. The associate works with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and more. This full‑time position offers an hourly wage plus commission based on productivity; the actual pay will be based on location, qualifications and experience.
Responsibilities
Greets and interacts with all customers to develop rapport and recommend appropriate financial solutions.
Performs non‑management open/close procedures.
Keeps the sales floor clean, stocked, and maintains the display of merchandise.
Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
Answers incoming calls per company standards.
Effectively communicates to customers the legal aspects of pawn and buy transactions.
Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
Partners with all employees to create a positive and memorable customer experience.
Successfully completes the assigned training.
Other related duties, as assigned.
Minimum Requirements & Qualifications
Must be willing and able to lift/carry up to 50 pounds.
Must be willing and able to perform duties for extended periods of time (standing, stooping, walking, climbing, pushing, pulling, and lifting).
Ability to work with firearms and to obtain firearms certification.
May be asked to assist a customer outside the building or retrieve products from exterior storage.
Minimum age: 18 years.
High school diploma, GED, or equivalent experience.
Strong desire to work, serve customers, and be team‑oriented.
Ability to multitask in a fast‑paced environment.
Ability to perform basic math calculations proficiently.
Cash handling experience is preferred.
Should be able to work in multiple locations as business needs dictate.
Must have the ability to work a flexible retail schedule, including weekends and holidays.
Computer literate and able to operate POS systems and common office machines.
Benefits & Perks
Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
Best working hours in the business – most stores open 9 AM to 6 PM; many stores closed on Sundays.
Earned Wage Access program – eligible employees can withdraw up to 50 % of wages earned up to seven times per payroll cycle.
Unlimited commission above the hourly base rate.
Vacation: one week after six months of active, full‑time service, with additional weeks at specified anniversaries.
Sick/Personal: 8 hours after six months, 16 hours each anniversary thereafter (years 2‑5). Adjusted per state/local requirements.
Employee discounts available from day one of active employment.
Tuition reimbursement with FirstCash Education – up to $2 000 per year for eligible full‑time employees.
Access to over 10 000 discounts from 1 000+ companies via FirstCash Perks.
Auto‑enrollment in FirstCash 401(k) program after six months of employment.
Access to FirstCash Pet Insurance program.
Commission Plan Information The employee commission incentive plan is proprietary to FirstCash. Pawnbrokers have the potential to earn 2‑8 % commission, based on the gross profit of their personal performance. Detailed information is provided during the interview process.
Additional Information Note: The information in this description is not an all‑inclusive list of duties, responsibilities, skills or abilities. Management may assign, re‑assign, or change duties and responsibilities at any time. The company requires all employees to agree to a binding arbitration agreement to resolve disputes.
Payrates will not be below any applicable local minimum wage requirements.
Earned Wage Access is a service provided by NetSpend; signup by the employee is required; restrictions and fees apply.
FirstCash 401(k) program available to employees 21 years of age or older.
Maximum base pay rate is derived from the applicant’s previous experience and skill set applicable to the specific position.
Equal Opportunity Employer FirstCash Holdings, Inc. is an Equal Opportunity Employer.
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Responsibilities
Greets and interacts with all customers to develop rapport and recommend appropriate financial solutions.
Performs non‑management open/close procedures.
Keeps the sales floor clean, stocked, and maintains the display of merchandise.
Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
Answers incoming calls per company standards.
Effectively communicates to customers the legal aspects of pawn and buy transactions.
Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
Partners with all employees to create a positive and memorable customer experience.
Successfully completes the assigned training.
Other related duties, as assigned.
Minimum Requirements & Qualifications
Must be willing and able to lift/carry up to 50 pounds.
Must be willing and able to perform duties for extended periods of time (standing, stooping, walking, climbing, pushing, pulling, and lifting).
Ability to work with firearms and to obtain firearms certification.
May be asked to assist a customer outside the building or retrieve products from exterior storage.
Minimum age: 18 years.
High school diploma, GED, or equivalent experience.
Strong desire to work, serve customers, and be team‑oriented.
Ability to multitask in a fast‑paced environment.
Ability to perform basic math calculations proficiently.
Cash handling experience is preferred.
Should be able to work in multiple locations as business needs dictate.
Must have the ability to work a flexible retail schedule, including weekends and holidays.
Computer literate and able to operate POS systems and common office machines.
Benefits & Perks
Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
Best working hours in the business – most stores open 9 AM to 6 PM; many stores closed on Sundays.
Earned Wage Access program – eligible employees can withdraw up to 50 % of wages earned up to seven times per payroll cycle.
Unlimited commission above the hourly base rate.
Vacation: one week after six months of active, full‑time service, with additional weeks at specified anniversaries.
Sick/Personal: 8 hours after six months, 16 hours each anniversary thereafter (years 2‑5). Adjusted per state/local requirements.
Employee discounts available from day one of active employment.
Tuition reimbursement with FirstCash Education – up to $2 000 per year for eligible full‑time employees.
Access to over 10 000 discounts from 1 000+ companies via FirstCash Perks.
Auto‑enrollment in FirstCash 401(k) program after six months of employment.
Access to FirstCash Pet Insurance program.
Commission Plan Information The employee commission incentive plan is proprietary to FirstCash. Pawnbrokers have the potential to earn 2‑8 % commission, based on the gross profit of their personal performance. Detailed information is provided during the interview process.
Additional Information Note: The information in this description is not an all‑inclusive list of duties, responsibilities, skills or abilities. Management may assign, re‑assign, or change duties and responsibilities at any time. The company requires all employees to agree to a binding arbitration agreement to resolve disputes.
Payrates will not be below any applicable local minimum wage requirements.
Earned Wage Access is a service provided by NetSpend; signup by the employee is required; restrictions and fees apply.
FirstCash 401(k) program available to employees 21 years of age or older.
Maximum base pay rate is derived from the applicant’s previous experience and skill set applicable to the specific position.
Equal Opportunity Employer FirstCash Holdings, Inc. is an Equal Opportunity Employer.
#J-18808-Ljbffr