Retail Keyholder (Store 6993)
GameStop, Lincoln, NE, United States
Retail Keyholder (Store 6993) – GameStop
GameStop is a leading global retailer of video games, electronics, and gaming merchandise. As a Retail Keyholder we play a key role in delivering outstanding guest service and driving sales in a fast‑paced environment.
Responsibilities
Provide best‑in‑class guest service: greet guests, answer questions, inform about promotions, recommend items, apply selling behaviors during each transaction, and express gratitude to every guest for choosing GameStop. Prioritize guests over tasks and circulate throughout the store.
Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business.
Process guest purchases and returns accurately via the Point‑of‑Sale (POS) computer system, ensuring top‑notch guest service.
Address guest comments or questions in person or on the phone, answer phone calls promptly, courteously, and professionally to ensure every guest receives top‑notch guest service.
Promote GameStop’s unique guest benefits, such as the new title reservations program and the Pro Rewards guest loyalty program.
Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised according to company guidelines. Ensure all store fixtures and equipment are in proper working order.
Complete Omni‑Channel orders daily.
Safeguard company assets through effective inventory control and loss prevention practices, including scam awareness, safety best practices, and making bank deposits as required.
Conduct store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor.
Support store management in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
Count, balance, and reconcile daily business transaction totals accurately in the POS system. Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately. Assist management in ensuring the store has sufficient cash and change for sales transactions. Make daily bank deposits following established guidelines.
Check shipments for discrepancies or shortages and record any discrepancies in the POS system. Report any discrepancies to the Store Manager / Store Manager 2 / Assistant Store Manager as needed.
Process defectives/recalls, and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists.
Visually inspect associates’ and leaders’ packages and/or belongings at store closing or at the end of a shift.
Supervise and delegate tasks to Sales Associates in the absence of management.
Consistently adhere to GameStop policies and procedures, including, but not limited to, all policies and procedures in the Associate Handbook and the Code of Standards, Ethics & Conduct.
Follow all opening and closing procedures.
Observe associate performance and provide timely and appropriate feedback to the store management.
Qualifications
Must provide proof of identity and eligibility to legally work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required.
At least 1 year of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Must be able to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.
Benefits Full‑time store positions are eligible to participate in incentive programs, 401(k), paid time‑off, dental, vision, and health insurance. Positions may also be eligible for a bonus and/or other incentives.
Compensation $15.50 – $18.25
Employment Details Seniority level: Entry level | Employment type: Part‑time | Job function: Sales and Business Development | Industries: Retail
EEO Statement GameStop provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
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Responsibilities
Provide best‑in‑class guest service: greet guests, answer questions, inform about promotions, recommend items, apply selling behaviors during each transaction, and express gratitude to every guest for choosing GameStop. Prioritize guests over tasks and circulate throughout the store.
Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business.
Process guest purchases and returns accurately via the Point‑of‑Sale (POS) computer system, ensuring top‑notch guest service.
Address guest comments or questions in person or on the phone, answer phone calls promptly, courteously, and professionally to ensure every guest receives top‑notch guest service.
Promote GameStop’s unique guest benefits, such as the new title reservations program and the Pro Rewards guest loyalty program.
Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised according to company guidelines. Ensure all store fixtures and equipment are in proper working order.
Complete Omni‑Channel orders daily.
Safeguard company assets through effective inventory control and loss prevention practices, including scam awareness, safety best practices, and making bank deposits as required.
Conduct store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor.
Support store management in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
Count, balance, and reconcile daily business transaction totals accurately in the POS system. Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately. Assist management in ensuring the store has sufficient cash and change for sales transactions. Make daily bank deposits following established guidelines.
Check shipments for discrepancies or shortages and record any discrepancies in the POS system. Report any discrepancies to the Store Manager / Store Manager 2 / Assistant Store Manager as needed.
Process defectives/recalls, and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists.
Visually inspect associates’ and leaders’ packages and/or belongings at store closing or at the end of a shift.
Supervise and delegate tasks to Sales Associates in the absence of management.
Consistently adhere to GameStop policies and procedures, including, but not limited to, all policies and procedures in the Associate Handbook and the Code of Standards, Ethics & Conduct.
Follow all opening and closing procedures.
Observe associate performance and provide timely and appropriate feedback to the store management.
Qualifications
Must provide proof of identity and eligibility to legally work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required.
At least 1 year of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Must be able to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.
Benefits Full‑time store positions are eligible to participate in incentive programs, 401(k), paid time‑off, dental, vision, and health insurance. Positions may also be eligible for a bonus and/or other incentives.
Compensation $15.50 – $18.25
Employment Details Seniority level: Entry level | Employment type: Part‑time | Job function: Sales and Business Development | Industries: Retail
EEO Statement GameStop provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
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