Customer account specialist
Randstad, Fremont, CA, United States
Customer Account Specialist - Fremont, CA
Join a fast-paced team where you'll be the go-to for key customer accounts, managing orders, tracking shipments, and partnering with production to deliver results. If you have 3+ years' experience, SAP skills, and thrive in a high-energy environment, this is your chance to grow and make an impact.
salary: $62,500 - $72,800 per year shift: First work hours: 8 AM - 4 PM education: Bachelors
Responsibilities
Description
Receive and process customer requests via phone and email, including price quotations, purchase orders, order changes, adjustments, and cancellations. Deliver excellent customer support and maintain strong customer relationships by providing timely and accurate service. Utilize SAP to retrieve customer data, inventory status, and purchase order details, ensuring accurate coding and data entry. Track and follow up on delivery inquiries and shipment status. Coordinate closely with manufacturing and production control to manage scheduled deliveries. Communicate with factories to confirm delivery timelines and requirements, and relay updates to customers. Maintain accurate order files, including change notices, scheduling updates, partial shipments, and credit adjustments. Prepare and submit required documentation (purchase orders, invoices, return memos) to Accounting for credit or debit processing. Develop and maintain accurate sales forecasts, reports, and data analysis. Support cross-departmental projects as assigned. Actively participate in personal and professional development opportunities. Consistently meet or exceed service level and reliability standards. Communicate effectively with internal teams and external customers at all organizational levels
Skills
Verbal Communication Call Center Support Active Listening
Qualifications
Years of experience: 3 years Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Join a fast-paced team where you'll be the go-to for key customer accounts, managing orders, tracking shipments, and partnering with production to deliver results. If you have 3+ years' experience, SAP skills, and thrive in a high-energy environment, this is your chance to grow and make an impact.
salary: $62,500 - $72,800 per year shift: First work hours: 8 AM - 4 PM education: Bachelors
Responsibilities
Description
Receive and process customer requests via phone and email, including price quotations, purchase orders, order changes, adjustments, and cancellations. Deliver excellent customer support and maintain strong customer relationships by providing timely and accurate service. Utilize SAP to retrieve customer data, inventory status, and purchase order details, ensuring accurate coding and data entry. Track and follow up on delivery inquiries and shipment status. Coordinate closely with manufacturing and production control to manage scheduled deliveries. Communicate with factories to confirm delivery timelines and requirements, and relay updates to customers. Maintain accurate order files, including change notices, scheduling updates, partial shipments, and credit adjustments. Prepare and submit required documentation (purchase orders, invoices, return memos) to Accounting for credit or debit processing. Develop and maintain accurate sales forecasts, reports, and data analysis. Support cross-departmental projects as assigned. Actively participate in personal and professional development opportunities. Consistently meet or exceed service level and reliability standards. Communicate effectively with internal teams and external customers at all organizational levels
Skills
Verbal Communication Call Center Support Active Listening
Qualifications
Years of experience: 3 years Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.