Director, Renewals & Customer Success Operations
Conga, Houston, TX, United States
Job Title
Director, Renewals & Customer Success Operations
Locations Houston, TX / Remote
Reports to Sr. Director, Revenue Operations
A quick snapshot The Director of Renewals and Customer Success Operations is responsible for leading and guiding key operational activities across the Renewals and Customer Success teams, including
annual planning ,
forecasting ,
business process optimization , and
executive reporting and analytics . You will be the trusted adviser to the VP of Customer Success, guiding and supporting them every step of the way. You will lead a high‑performing team of operational leads who are experts in our business processes and systems and who are devoted to supporting the revenue process to drive business success.
Why It’s a Big Deal Securing renewals is a key to Conga’s success; it is one of our top four corporate focus areas. Outstanding operational support for Renewals and Customer Success is key to the success of the Renewals business. This role is also responsible for delivering high quality business intelligence to all stakeholders, including the executive team, FP&A and Renewals and CS Leadership. You will contribute directly to our company’s growth and reputation as the customer‑focused revenue company.
Key Responsibilities
Lead the annual planning cycle and support weekly forecasting.
Drive cross‑functional initiatives and implement operational processes.
Find ways to change the game and continually improve efficiency.
Deliver high quality business intelligence to stakeholders.
Support the renewal and customer success teams through process optimization.
Qualifications and Core Competencies
Analytical thinker and creative problem solver.
You can see issues holistically and trace the flow of the stack to the root of the matter.
Strong communication and interpersonal skills.
Comfortable engaging in collaborative discussions, initiating them, and adapting to different communication styles.
Resourceful & collaborative.
Turn to a variety of resources to get the job done and apply that knowledge across the business.
Flexible and adaptable.
Thrive when challenged and quickly change course if needed.
Initiative.
Proactive, innovative, and entrepreneurial spirit.
Edge (Preferred Experience)
Prior Renewals Management or Customer Success Management Role – 6+ years leading renewals operations, customer operations, or a renewals team.
Prior Leadership Experience – 6+ years leading a team.
Prior Enterprise Software Company Experience – 6+ years working for enterprise software companies.
Degree in Economics, Finance or Math, MBA highly desired.
U.S. Base Salary Range $174,150—$278,640 USD
Benefits Variable incentive pay component, perks such as flexible work options, and a full range of benefits including medical and dental insurance.
Equal Employment Opportunity Statement Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines.
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Locations Houston, TX / Remote
Reports to Sr. Director, Revenue Operations
A quick snapshot The Director of Renewals and Customer Success Operations is responsible for leading and guiding key operational activities across the Renewals and Customer Success teams, including
annual planning ,
forecasting ,
business process optimization , and
executive reporting and analytics . You will be the trusted adviser to the VP of Customer Success, guiding and supporting them every step of the way. You will lead a high‑performing team of operational leads who are experts in our business processes and systems and who are devoted to supporting the revenue process to drive business success.
Why It’s a Big Deal Securing renewals is a key to Conga’s success; it is one of our top four corporate focus areas. Outstanding operational support for Renewals and Customer Success is key to the success of the Renewals business. This role is also responsible for delivering high quality business intelligence to all stakeholders, including the executive team, FP&A and Renewals and CS Leadership. You will contribute directly to our company’s growth and reputation as the customer‑focused revenue company.
Key Responsibilities
Lead the annual planning cycle and support weekly forecasting.
Drive cross‑functional initiatives and implement operational processes.
Find ways to change the game and continually improve efficiency.
Deliver high quality business intelligence to stakeholders.
Support the renewal and customer success teams through process optimization.
Qualifications and Core Competencies
Analytical thinker and creative problem solver.
You can see issues holistically and trace the flow of the stack to the root of the matter.
Strong communication and interpersonal skills.
Comfortable engaging in collaborative discussions, initiating them, and adapting to different communication styles.
Resourceful & collaborative.
Turn to a variety of resources to get the job done and apply that knowledge across the business.
Flexible and adaptable.
Thrive when challenged and quickly change course if needed.
Initiative.
Proactive, innovative, and entrepreneurial spirit.
Edge (Preferred Experience)
Prior Renewals Management or Customer Success Management Role – 6+ years leading renewals operations, customer operations, or a renewals team.
Prior Leadership Experience – 6+ years leading a team.
Prior Enterprise Software Company Experience – 6+ years working for enterprise software companies.
Degree in Economics, Finance or Math, MBA highly desired.
U.S. Base Salary Range $174,150—$278,640 USD
Benefits Variable incentive pay component, perks such as flexible work options, and a full range of benefits including medical and dental insurance.
Equal Employment Opportunity Statement Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines.
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