Digital Content Associate, Amazon Music
Amazon, San Francisco, CA, United States
Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad‑free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on‑demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa‑enabled devices.
Key Job Responsibilities
Perform quality checks on English digital content while listening to music and identify errors reported by various systems and customers based on SOPs.
Use headsets to perform quality checks on Music Tracks/Albums; listen to music with passion and diligence.
Adapt continuously to business priorities, learn the features of multiple tools and systems, and follow SOPs to identify and report errors in the content.
Track operational metrics such as productivity (titles processed per hour), quality (defect percentage), and delivery/latency SLA, and adhere to business expectations. Be measured on compliance to these metrics, SLA requirements, QA guidelines, team goals, and your ability to ideate and drive process improvements.
Pay close attention to minute details, maintain good communication and writing skills, and exhibit a professional demeanor.
Raise issues or alarms to your manager or stakeholders that may impact core deliverables or operations.
A Day in the Life As a Digital Content Associate at Amazon Music, you will spend your day ensuring the seamless delivery of high‑quality digital content to listeners. You’ll start by donning a headset and immersing yourself in music tracks and albums, then tackle new challenges and opportunities to influence how Amazon Music engages with fans, artists and creators on a global scale.
About the Team Our team is dedicated to revolutionising how fans, artists and creators connect through immersive audio entertainment experiences. We work tirelessly to deliver high‑quality digital content that resonates with audiences worldwide.
Basic Qualifications
Bachelor’s degree or equivalent.
Working knowledge of basic MS Office products and applications.
Good English language proficiency: verbal, writing, reading and comprehension.
Preferred Qualifications
Advanced knowledge of Excel for data analysis and troubleshooting content editing issues.
Familiarity with Amazon Music and its competitors.
Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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Key Job Responsibilities
Perform quality checks on English digital content while listening to music and identify errors reported by various systems and customers based on SOPs.
Use headsets to perform quality checks on Music Tracks/Albums; listen to music with passion and diligence.
Adapt continuously to business priorities, learn the features of multiple tools and systems, and follow SOPs to identify and report errors in the content.
Track operational metrics such as productivity (titles processed per hour), quality (defect percentage), and delivery/latency SLA, and adhere to business expectations. Be measured on compliance to these metrics, SLA requirements, QA guidelines, team goals, and your ability to ideate and drive process improvements.
Pay close attention to minute details, maintain good communication and writing skills, and exhibit a professional demeanor.
Raise issues or alarms to your manager or stakeholders that may impact core deliverables or operations.
A Day in the Life As a Digital Content Associate at Amazon Music, you will spend your day ensuring the seamless delivery of high‑quality digital content to listeners. You’ll start by donning a headset and immersing yourself in music tracks and albums, then tackle new challenges and opportunities to influence how Amazon Music engages with fans, artists and creators on a global scale.
About the Team Our team is dedicated to revolutionising how fans, artists and creators connect through immersive audio entertainment experiences. We work tirelessly to deliver high‑quality digital content that resonates with audiences worldwide.
Basic Qualifications
Bachelor’s degree or equivalent.
Working knowledge of basic MS Office products and applications.
Good English language proficiency: verbal, writing, reading and comprehension.
Preferred Qualifications
Advanced knowledge of Excel for data analysis and troubleshooting content editing issues.
Familiarity with Amazon Music and its competitors.
Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
#J-18808-Ljbffr