Help Desk Analyst
Perella Weinberg, New York, NY, United States
Primary Responsibilities include
Assist in Move, Add and Changes
Build, deploy and maintain end-user devices
Track, prioritize, document and resolve end-user incident tickets
Develop and document process and procedural enhancements
Manage, maintain, and audit hardware and software inventory
Maintain a high level of responsiveness, communication, and professionalism
Evaluate and solve advanced technical issues
Provide technical guidance and training to end-users
Maintain and support a O365, VDI and mobile environment
Knowledge of the following is required:
Windows 11 Enterprise operating system and Microsoft Office 365 Suite of applications
Network fundamentals (connections, components, protocols)
Active Directory (structure, policies, management)
Experience with Local and Remote user assistance
Intune Mobile Device Management
Proficient with Laptops, and physical desktops
Experience using AI tool to assist in end user problem analysis support. Including Copilot, ChatGPT and Claude.AI
Knowledge of the following is a PLUS:
VOIP systems management
Patch management and software deployment
Python or PowerShell Scripting
Understanding of Internet and network security
ITIL Process flow and Incident management
Bachelor’s degree required, Ideal candidate should have 1 to 3 years of professional experience
Our team cares about your ability to solve problems in a sustainable way by working with people, not just technology.
Must have experience supporting users in a fast pace environment with white glove service in person and over the phone. Ideal candidates will be quick learners with strong troubleshooting skills and the ability to work independently. Participation in an on‑call rotation will be required.
The annualized base salary for this position is $60,000 - $95,000.
The annualized base salary range represents low and high ends of the base pay range for this position. The specific base salary an employee in this job classification receives depends on a number of factors, including but not limited to, geographic work location, prior employment history/experience, job‑related knowledge, qualifications and skills, etc.
Base pay is just one component of PWP’s total compensation package that may be available to employees. Depending on the position and other factors, other rewards may also include discretionary bonuses, Restricted Stock Units (RSUs), paid time off, and many other benefits, subject to applicable eligibility criteria and Firm policies.
#J-18808-Ljbffr
Assist in Move, Add and Changes
Build, deploy and maintain end-user devices
Track, prioritize, document and resolve end-user incident tickets
Develop and document process and procedural enhancements
Manage, maintain, and audit hardware and software inventory
Maintain a high level of responsiveness, communication, and professionalism
Evaluate and solve advanced technical issues
Provide technical guidance and training to end-users
Maintain and support a O365, VDI and mobile environment
Knowledge of the following is required:
Windows 11 Enterprise operating system and Microsoft Office 365 Suite of applications
Network fundamentals (connections, components, protocols)
Active Directory (structure, policies, management)
Experience with Local and Remote user assistance
Intune Mobile Device Management
Proficient with Laptops, and physical desktops
Experience using AI tool to assist in end user problem analysis support. Including Copilot, ChatGPT and Claude.AI
Knowledge of the following is a PLUS:
VOIP systems management
Patch management and software deployment
Python or PowerShell Scripting
Understanding of Internet and network security
ITIL Process flow and Incident management
Bachelor’s degree required, Ideal candidate should have 1 to 3 years of professional experience
Our team cares about your ability to solve problems in a sustainable way by working with people, not just technology.
Must have experience supporting users in a fast pace environment with white glove service in person and over the phone. Ideal candidates will be quick learners with strong troubleshooting skills and the ability to work independently. Participation in an on‑call rotation will be required.
The annualized base salary for this position is $60,000 - $95,000.
The annualized base salary range represents low and high ends of the base pay range for this position. The specific base salary an employee in this job classification receives depends on a number of factors, including but not limited to, geographic work location, prior employment history/experience, job‑related knowledge, qualifications and skills, etc.
Base pay is just one component of PWP’s total compensation package that may be available to employees. Depending on the position and other factors, other rewards may also include discretionary bonuses, Restricted Stock Units (RSUs), paid time off, and many other benefits, subject to applicable eligibility criteria and Firm policies.
#J-18808-Ljbffr