Service Desk Specialist
ITACCEL, New York, NY, United States
Job Description:
This role provides Level 1 and Level 2 technical support for global offices in a fast-paced environment, supporting end users and maintaining modern workplace technologies.
Responsibilities include, but are not limited to: • Assist with Moves, Adds, and Changes (MAC) • Build, deploy, and maintain end-user devices • Track, prioritize, document, and resolve incident tickets • Manage and audit hardware and software inventory • Provide technical guidance and training to end users • Troubleshoot advanced technical issues • Support and maintain O365, VDI, and mobile environments • Maintain strong responsiveness, communication, and professionalism
Required Skills: • Windows 11 Enterprise and Microsoft Office 365 • Active Directory administration (structure, policies, management) • Network fundamentals (connections, components, protocols) • Local and remote end-user support experience • Intune Mobile Device Management • Experience supporting laptops and desktop hardware • Experience using AI tools such as Copilot, ChatGPT, or Claude for troubleshooting
Preferred Skills: • VOIP systems administration • Enterprise video conferencing systems • Patch management and software deployment • Python or PowerShell scripting • Knowledge of network and internet security • Familiarity with ITIL processes and incident management
Required Experience: • Bachelor's degree required • 1-3 years of professional IT support experience • Experience providing white-glove support in a fast-paced environment • Strong troubleshooting skills and ability to work independently • Participation in an on-call rotation is required
Responsibilities include, but are not limited to: • Assist with Moves, Adds, and Changes (MAC) • Build, deploy, and maintain end-user devices • Track, prioritize, document, and resolve incident tickets • Manage and audit hardware and software inventory • Provide technical guidance and training to end users • Troubleshoot advanced technical issues • Support and maintain O365, VDI, and mobile environments • Maintain strong responsiveness, communication, and professionalism
Required Skills: • Windows 11 Enterprise and Microsoft Office 365 • Active Directory administration (structure, policies, management) • Network fundamentals (connections, components, protocols) • Local and remote end-user support experience • Intune Mobile Device Management • Experience supporting laptops and desktop hardware • Experience using AI tools such as Copilot, ChatGPT, or Claude for troubleshooting
Preferred Skills: • VOIP systems administration • Enterprise video conferencing systems • Patch management and software deployment • Python or PowerShell scripting • Knowledge of network and internet security • Familiarity with ITIL processes and incident management
Required Experience: • Bachelor's degree required • 1-3 years of professional IT support experience • Experience providing white-glove support in a fast-paced environment • Strong troubleshooting skills and ability to work independently • Participation in an on-call rotation is required