Director of Operations
Altus Wealth Group, LLC, Colorado Springs, CO, United States
The ideal candidate will serve as the operational backbone of our registered investment advisory firm, overseeing the full spectrum of back-office functions critical to a well-run RIA. Responsibilities include managing client billing and fee calculations, maintaining accurate books and records in compliance with regulatory requirements, administering payroll and employee benefits, and ensuring all operational workflows support the firm's fiduciary obligations. This role partners closely with advisory and compliance teams to streamline processes, improve efficiency, and uphold the operational standards expected of a client-first investment advisory practice.
About the Role Key Responsibilities:
Billing & Fee Processing
Own the end-to-end client billing process, including AUM-based fee calculations, billing cycle management, and invoice generation across custodial platforms
Reconcile billed fees against custodian records and resolve discrepancies in a timely manner
Maintain and update fee schedules in the portfolio management or billing system
Respond to client and advisor inquiries related to billing and fee structures
Compliance & Recordkeeping
Maintain books and records in accordance with SEC regulations (including Books and Records Rule 204-2)
Partner with the CCO to support regulatory filings, audits, and examinations
Ensure firm policies and operational procedures are documented, current, and consistently followed
Oversee document retention practices across digital and physical records
HR, Payroll & Benefits Administration
Process semi-monthly or bi-weekly payroll accurately and on time
Administer employee benefits programs including health, dental, vision, 401(k), and other ancillary benefits
Manage onboarding and offboarding workflows, including systems access, equipment, and HR documentation
Serve as the primary point of contact for employee HR and benefits questions
Oversee and optimize the firm's core technology stack, including CRM, portfolio management, financial planning, and custodial integration platforms
Identify and implement operational efficiencies through automation and systems improvements
Manage vendor relationships and third-party service contracts
Ensure data integrity across platforms and support integrations between systems
General Operations & Leadership
Lead and manage day-to-day office operations to ensure a high-functioning, organized work environment
Develop and document scalable operational processes that support firm growth
Collaborate cross-functionally with advisory, compliance, and client service teams
Report directly to firm leadership and contribute to strategic planning and business initiatives
Qualifications
Bachelor's degree or equivalent experience
3+ years' of customer service and/or operations, industry relevant a plus
Required Skills
Excellent written and verbal communication skills
Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
Preferred Skills
None specified
Pay range and compensation package $60,000 - $80,000 annually with a bonus structure
Equal Opportunity Statement We are committed to diversity and inclusivity.
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About the Role Key Responsibilities:
Billing & Fee Processing
Own the end-to-end client billing process, including AUM-based fee calculations, billing cycle management, and invoice generation across custodial platforms
Reconcile billed fees against custodian records and resolve discrepancies in a timely manner
Maintain and update fee schedules in the portfolio management or billing system
Respond to client and advisor inquiries related to billing and fee structures
Compliance & Recordkeeping
Maintain books and records in accordance with SEC regulations (including Books and Records Rule 204-2)
Partner with the CCO to support regulatory filings, audits, and examinations
Ensure firm policies and operational procedures are documented, current, and consistently followed
Oversee document retention practices across digital and physical records
HR, Payroll & Benefits Administration
Process semi-monthly or bi-weekly payroll accurately and on time
Administer employee benefits programs including health, dental, vision, 401(k), and other ancillary benefits
Manage onboarding and offboarding workflows, including systems access, equipment, and HR documentation
Serve as the primary point of contact for employee HR and benefits questions
Oversee and optimize the firm's core technology stack, including CRM, portfolio management, financial planning, and custodial integration platforms
Identify and implement operational efficiencies through automation and systems improvements
Manage vendor relationships and third-party service contracts
Ensure data integrity across platforms and support integrations between systems
General Operations & Leadership
Lead and manage day-to-day office operations to ensure a high-functioning, organized work environment
Develop and document scalable operational processes that support firm growth
Collaborate cross-functionally with advisory, compliance, and client service teams
Report directly to firm leadership and contribute to strategic planning and business initiatives
Qualifications
Bachelor's degree or equivalent experience
3+ years' of customer service and/or operations, industry relevant a plus
Required Skills
Excellent written and verbal communication skills
Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
Preferred Skills
None specified
Pay range and compensation package $60,000 - $80,000 annually with a bonus structure
Equal Opportunity Statement We are committed to diversity and inclusivity.
#J-18808-Ljbffr