Data Occupancy Specialist
Pine Street Inn, Boston, MA, United States
Overview
Schedule:
32 hours, Thursday-Sunday, 6:45 a.m.-3:15 p.m.
Pays:
$21.40 - $30.00 per hour DOE (Salary ranges provided are based on relevant experience and skill set)
Location:
444 Harrison Ave. Boston MA
Summary of the position The Occupancy Specialist will work with the 11-7 Shift Supervisor and ES Data Manager to oversee all aspects of the bed assignment and nightly reconciliation system, including meeting directly with guests and entering daily bed assignments. The incumbent will also support the triage and intake process, as needed, which may include updating all pertinent intake records, enrollment, assessing vulnerability and making appropriate referrals. The incumbent will work with the Supervisor to assist with training and support for designated staff to ensure consistent bed assignments, data reconciliation and data entry procedures are maintained seven (7) days a week. Working in conjunction with Pine Street Inn’s Program Evaluation department, the incumbent will be responsible for producing bed data/census reports to assist the Data Manager and/or Director in preparing daily, weekly, monthly, quarterly and annual reports. The incumbent will provide Clarity orientation to new staff and ongoing technical assistance, when needed, regarding accurate and timely data entry into the PSI’s Homeless Management Information System (HMIS), Efforts to Outcomes (Clarity), and other mandated reporting programs/systems.
Responsibilities
Oversee bed assignment and nightly reconciliation system; meet with guests and enter daily bed assignments.
Support triage and intake processes; update intake records, enrollment, assess vulnerability, and make referrals.
Assist Supervisor with training and support for designated staff to ensure consistent bed assignments, data reconciliation, and data entry seven days a week.
Produce bed data/census reports in collaboration with Program Evaluation to support reporting needs (daily, weekly, monthly, quarterly, and annual).
Provide Clarity orientation to new staff and ongoing technical assistance for data entry into HMIS, Clarity, and other mandated systems.
Principles
Shelter is a temporary safety net, not a home.
All people experiencing homelessness can achieve housing stability in permanent housing.
Never warehouse or institutionalize our guests in our shelters.
Everyone is “housing ready.” Sobriety or clean criminal history is not necessary to succeed in housing.
Leverage guests’ strengths, assets, and connections to move quickly out of shelters into housing.
Recognize the impact of violence and victimization on development and coping strategies.
Employ an empowerment model.
Maximize guest choices and control over recovery in a relational collaboration.
Create an atmosphere respectful of guests’ need for safety, respect, and acceptance.
Highlight guests’ strengths and resilience; emphasize adaptations over symptoms and pathology.
Minimize the possibilities of re-traumatization.
Be culturally competent and understand each person in the context of life experiences and cultural background.
Solicit guest input and involve guests in designing and evaluating services.
Requirements Education/Training
Required:
High school diploma or GED
Excellent computer skills
Preferred:
BA in Social Services or related field
Training in Customer Service and Trauma-Informed Care
Database management experience
Bilingual, with an emphasis in English and Spanish
Experience with Clarity or a Homeless Management Information System
Knowledge/Experience Required:
Minimum two (2) years’ experience working with a homeless population, providing direct care and/or referral services to homeless individuals
Knowledge of issues related to homelessness, housing needs, diversion opportunities, and impacts of head trauma/TBI, mental illness and substance addictions
Strong writing, documentation and computer skills
Practical experience supporting a homeless male clientele with multiple co-presenting needs
High level of computer proficiency in database systems, including data entry, maintenance, quality assurance and report production
Strong verbal and written communication skills
Strong team approach; track record of success working within large, diverse work teams
Preferred:
Significant experience with Clarity, homeless case management, trauma-informed care, motivational interviewing, diversion/triage, referral networks, housing resources and services available for homeless men
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32 hours, Thursday-Sunday, 6:45 a.m.-3:15 p.m.
Pays:
$21.40 - $30.00 per hour DOE (Salary ranges provided are based on relevant experience and skill set)
Location:
444 Harrison Ave. Boston MA
Summary of the position The Occupancy Specialist will work with the 11-7 Shift Supervisor and ES Data Manager to oversee all aspects of the bed assignment and nightly reconciliation system, including meeting directly with guests and entering daily bed assignments. The incumbent will also support the triage and intake process, as needed, which may include updating all pertinent intake records, enrollment, assessing vulnerability and making appropriate referrals. The incumbent will work with the Supervisor to assist with training and support for designated staff to ensure consistent bed assignments, data reconciliation and data entry procedures are maintained seven (7) days a week. Working in conjunction with Pine Street Inn’s Program Evaluation department, the incumbent will be responsible for producing bed data/census reports to assist the Data Manager and/or Director in preparing daily, weekly, monthly, quarterly and annual reports. The incumbent will provide Clarity orientation to new staff and ongoing technical assistance, when needed, regarding accurate and timely data entry into the PSI’s Homeless Management Information System (HMIS), Efforts to Outcomes (Clarity), and other mandated reporting programs/systems.
Responsibilities
Oversee bed assignment and nightly reconciliation system; meet with guests and enter daily bed assignments.
Support triage and intake processes; update intake records, enrollment, assess vulnerability, and make referrals.
Assist Supervisor with training and support for designated staff to ensure consistent bed assignments, data reconciliation, and data entry seven days a week.
Produce bed data/census reports in collaboration with Program Evaluation to support reporting needs (daily, weekly, monthly, quarterly, and annual).
Provide Clarity orientation to new staff and ongoing technical assistance for data entry into HMIS, Clarity, and other mandated systems.
Principles
Shelter is a temporary safety net, not a home.
All people experiencing homelessness can achieve housing stability in permanent housing.
Never warehouse or institutionalize our guests in our shelters.
Everyone is “housing ready.” Sobriety or clean criminal history is not necessary to succeed in housing.
Leverage guests’ strengths, assets, and connections to move quickly out of shelters into housing.
Recognize the impact of violence and victimization on development and coping strategies.
Employ an empowerment model.
Maximize guest choices and control over recovery in a relational collaboration.
Create an atmosphere respectful of guests’ need for safety, respect, and acceptance.
Highlight guests’ strengths and resilience; emphasize adaptations over symptoms and pathology.
Minimize the possibilities of re-traumatization.
Be culturally competent and understand each person in the context of life experiences and cultural background.
Solicit guest input and involve guests in designing and evaluating services.
Requirements Education/Training
Required:
High school diploma or GED
Excellent computer skills
Preferred:
BA in Social Services or related field
Training in Customer Service and Trauma-Informed Care
Database management experience
Bilingual, with an emphasis in English and Spanish
Experience with Clarity or a Homeless Management Information System
Knowledge/Experience Required:
Minimum two (2) years’ experience working with a homeless population, providing direct care and/or referral services to homeless individuals
Knowledge of issues related to homelessness, housing needs, diversion opportunities, and impacts of head trauma/TBI, mental illness and substance addictions
Strong writing, documentation and computer skills
Practical experience supporting a homeless male clientele with multiple co-presenting needs
High level of computer proficiency in database systems, including data entry, maintenance, quality assurance and report production
Strong verbal and written communication skills
Strong team approach; track record of success working within large, diverse work teams
Preferred:
Significant experience with Clarity, homeless case management, trauma-informed care, motivational interviewing, diversion/triage, referral networks, housing resources and services available for homeless men
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