Property Operations Lead
Kasa Living, Inc., Boston, MA, United States
Kasa is the leading tech-enabled hotel and apartment brand and manager. We build a hospitality operating system that improves profitability while delivering a high‑quality, digital experience to guests. We partner with owners of multifamily and boutique properties to provide stylish, professionally managed accommodations to business and leisure travelers.
Unlike traditional hotel operators, we prioritize
automation, AI-driven pricing, and data-driven decision-making
to optimize revenue and improve guest experiences. Location:
Boston, Massachusetts – two positions (Kasa Fenway and Kasa Commons). Time Commitment:
approximately 32‑40 hours per week. Schedule:
flexible, including nights, weekends, and holidays. The Role
The Property Operations Lead is an on‑site facilitator for the guest experience during their stay. You conduct regular inspections, ensure all public spaces and individual units meet Kasa brand standards, and prepare properties for check‑in. You collaborate daily with Kasa teams and partners to drive results, identify and prioritize cost‑effective property improvements, and resolve guest issues. Daily tasks include: Visiting and assessing units to complete recurring property‑management tasks Replacing broken items and coordinating maintenance Liaising with housekeeping partners and service vendors Stocking supplies and providing support for lockouts and last‑minute requests Assisting with other guest issues The role may require on‑call overtime for emergencies; supplemental compensation applies. Required Attributes
Think Like an Owner:
Take accountability for unit/building performance and maximize operating profit. Tech Savvy:
Proficient with modern technology tools. Handy:
Comfortable using a toolkit to resolve minor repairs. Quality Control Leader:
Establish and implement streamlined processes for high‑quality standards. Reliable:
Punctual and willing to work nights and weekends. Collaborative:
Work effectively with leadership and peers to achieve goals. Smooth Operator:
Resolve guest‑stated and unstated needs with confidence, empathy, and creativity. Change Agent:
Support execution of change management, including new processes and training. Process Minded:
Execute processes with precision and surface deficiencies that affect guest experience. Required Policy Information
Regular access to a reliable vehicle, a valid driver’s license, and a clean driving record with proof of insurance. Although some qualifications are essential, we encourage you to apply if your experience maps to our needs and you can grow into the role. We value diverse perspectives. Expected Results
Role Objective 1: Drive quality outcomes through increased guest satisfaction and company metrics.
Identify and communicate on‑site issues. Maintain appropriate supply inventory levels. Participate in a preventative maintenance program.
Role Objective 2: Complete tasks that drive productivity within the operation.
Complete brand‑standard inspections to gather property‑level data. Decrease the number of after‑hours calls and inquiries.
Benefits
Pay:
Starting base pay range of $28.00–$30.00 per hour, subject to change. Eligible for equity, bonus, perks, benefits, and Kasa travel credits. Paid Time Off:
Full‑time hourly employees accrue generous PTO that increases with tenure. Health Coverage:
Comprehensive health insurance, including fertility coverage. Travel Credit:
Employees receive an allowance of free stays at Kasa locations and a discount for friends and family. Equal Opportunity Employment
Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment decisions are based on qualifications, merit, and business need. Kasa is an E‑Verify participant. We verify the identity and employment eligibility of all U.S. hires against SSA and DHS records.
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automation, AI-driven pricing, and data-driven decision-making
to optimize revenue and improve guest experiences. Location:
Boston, Massachusetts – two positions (Kasa Fenway and Kasa Commons). Time Commitment:
approximately 32‑40 hours per week. Schedule:
flexible, including nights, weekends, and holidays. The Role
The Property Operations Lead is an on‑site facilitator for the guest experience during their stay. You conduct regular inspections, ensure all public spaces and individual units meet Kasa brand standards, and prepare properties for check‑in. You collaborate daily with Kasa teams and partners to drive results, identify and prioritize cost‑effective property improvements, and resolve guest issues. Daily tasks include: Visiting and assessing units to complete recurring property‑management tasks Replacing broken items and coordinating maintenance Liaising with housekeeping partners and service vendors Stocking supplies and providing support for lockouts and last‑minute requests Assisting with other guest issues The role may require on‑call overtime for emergencies; supplemental compensation applies. Required Attributes
Think Like an Owner:
Take accountability for unit/building performance and maximize operating profit. Tech Savvy:
Proficient with modern technology tools. Handy:
Comfortable using a toolkit to resolve minor repairs. Quality Control Leader:
Establish and implement streamlined processes for high‑quality standards. Reliable:
Punctual and willing to work nights and weekends. Collaborative:
Work effectively with leadership and peers to achieve goals. Smooth Operator:
Resolve guest‑stated and unstated needs with confidence, empathy, and creativity. Change Agent:
Support execution of change management, including new processes and training. Process Minded:
Execute processes with precision and surface deficiencies that affect guest experience. Required Policy Information
Regular access to a reliable vehicle, a valid driver’s license, and a clean driving record with proof of insurance. Although some qualifications are essential, we encourage you to apply if your experience maps to our needs and you can grow into the role. We value diverse perspectives. Expected Results
Role Objective 1: Drive quality outcomes through increased guest satisfaction and company metrics.
Identify and communicate on‑site issues. Maintain appropriate supply inventory levels. Participate in a preventative maintenance program.
Role Objective 2: Complete tasks that drive productivity within the operation.
Complete brand‑standard inspections to gather property‑level data. Decrease the number of after‑hours calls and inquiries.
Benefits
Pay:
Starting base pay range of $28.00–$30.00 per hour, subject to change. Eligible for equity, bonus, perks, benefits, and Kasa travel credits. Paid Time Off:
Full‑time hourly employees accrue generous PTO that increases with tenure. Health Coverage:
Comprehensive health insurance, including fertility coverage. Travel Credit:
Employees receive an allowance of free stays at Kasa locations and a discount for friends and family. Equal Opportunity Employment
Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment decisions are based on qualifications, merit, and business need. Kasa is an E‑Verify participant. We verify the identity and employment eligibility of all U.S. hires against SSA and DHS records.
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