Customer Service Representative I
Yardi Systems, Santa Ana, CA, United States
About the Role:
Ready to be the friendly voice that helps customers every day as a Customer Service Representative I? In this role, you'll dive into customer questions, find clear answers, and solve problems with a smile. You'll keep things running smoothly by tracking interactions and making sure every issue gets the attention it needs. If you're all about great service and love turning challenges into wins, this role is made for you!
What You'll Do:
Answer customer questions by researching and providing clear, helpful information while handling each call professionally.
Resolve issues by exploring solutions and escalating when needed to ensure quick problem resolution.
Record all customer interactions and follow up to make sure every inquiry or concern is fully addressed.
Meet company service and productivity standards while complying with policies and maintaining excellent customer care.
Who You Are:
2-year college degree or equivalent experience
2-year minimum experience in direct customer service
Demonstrates excellent telephone and written communication skills
Excellent written and verbal communication skills
Professional phone demeanor skills
Proficiency in Microsoft Office Suite
Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment
High attention to detail and strong organizational skills
Ideal to have:
Experience using a customer service ("CRM") or sales database system
Real Estate run on Yardi.
Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.
Our award‑winning culture, consistently recognized by Glassdoor’s prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well‑being with comprehensive benefits, including 100% paid employee medical premiums, company profit‑sharing plan, and flexible work arrangements.
Our annual philanthropic support to organizations chosen by our employees has benefited over 350 nonprofits globally, demonstrating our commitment to communities.
Salary: $23/hr – $25.52/hr.
EOE/Race/Gender/Disability/Vets.
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What You'll Do:
Answer customer questions by researching and providing clear, helpful information while handling each call professionally.
Resolve issues by exploring solutions and escalating when needed to ensure quick problem resolution.
Record all customer interactions and follow up to make sure every inquiry or concern is fully addressed.
Meet company service and productivity standards while complying with policies and maintaining excellent customer care.
Who You Are:
2-year college degree or equivalent experience
2-year minimum experience in direct customer service
Demonstrates excellent telephone and written communication skills
Excellent written and verbal communication skills
Professional phone demeanor skills
Proficiency in Microsoft Office Suite
Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment
High attention to detail and strong organizational skills
Ideal to have:
Experience using a customer service ("CRM") or sales database system
Real Estate run on Yardi.
Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.
Our award‑winning culture, consistently recognized by Glassdoor’s prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well‑being with comprehensive benefits, including 100% paid employee medical premiums, company profit‑sharing plan, and flexible work arrangements.
Our annual philanthropic support to organizations chosen by our employees has benefited over 350 nonprofits globally, demonstrating our commitment to communities.
Salary: $23/hr – $25.52/hr.
EOE/Race/Gender/Disability/Vets.
#J-18808-Ljbffr