Customer Service Representative
3form, Salt Lake City, UT, United States
Customer Service Representative
The Customer Service Representative is responsible for delivering high-quality customer support by responding to inquiries and providing timely, accurate information. This role also supports the front office experience by greeting visitors and managing basic receptionist functions. In addition, the position processes customer payments and maintains accurate CRM records to support reliable internal operations. Essential Duties and Responsibilities include the following: Customer Service and Communication
Serve as a primary point of contact for customer inquiries via phone and email
Provide accurate up-to-date information on order status, lead times, and shipping details
Communicate clearly, professionally, and confidently with customers
Ensure customer questions are addressed promptly and thoroughly Reception and Front Desk Support
Greet visitors and guests in a welcoming, professional manner
Act as the first point of contact for onsite visitors
Notify employees of arriving visitors and incoming deliveries
Receive and route deliveries appropriately CRM and Record Management
Document customer interactions, inquiries, and updates accurately in the CRM
Maintain current reliable customer and account records
Ensure information entered supports internal teams and reporting needs Payments and Transactions
Process customer payments accurately and securely, following established procedures
Follow internal controls related to financial handling and data security Qualifications
One to three years of experience in customer service, receptionist, or support roles
Strong written and verbal communication skills
Professional demeanor and comfort interacting with customers and visitors
Experience maintaining accurate records in a CRM or similar system
High attention to detail and consistency
Ability to follow defined processes and learn internal systems Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
The Customer Service Representative is responsible for delivering high-quality customer support by responding to inquiries and providing timely, accurate information. This role also supports the front office experience by greeting visitors and managing basic receptionist functions. In addition, the position processes customer payments and maintains accurate CRM records to support reliable internal operations. Essential Duties and Responsibilities include the following: Customer Service and Communication
Serve as a primary point of contact for customer inquiries via phone and email
Provide accurate up-to-date information on order status, lead times, and shipping details
Communicate clearly, professionally, and confidently with customers
Ensure customer questions are addressed promptly and thoroughly Reception and Front Desk Support
Greet visitors and guests in a welcoming, professional manner
Act as the first point of contact for onsite visitors
Notify employees of arriving visitors and incoming deliveries
Receive and route deliveries appropriately CRM and Record Management
Document customer interactions, inquiries, and updates accurately in the CRM
Maintain current reliable customer and account records
Ensure information entered supports internal teams and reporting needs Payments and Transactions
Process customer payments accurately and securely, following established procedures
Follow internal controls related to financial handling and data security Qualifications
One to three years of experience in customer service, receptionist, or support roles
Strong written and verbal communication skills
Professional demeanor and comfort interacting with customers and visitors
Experience maintaining accurate records in a CRM or similar system
High attention to detail and consistency
Ability to follow defined processes and learn internal systems Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.