Client Relations Manager
Wise Auto Group, Vallejo, CA, United States
Position Overview
Vallejo Hyundai is seeking a results-driven
Client Relations Manager
with a strong focus on
service outreach and Customer Satisfaction (CSI) . This role is responsible for managing outbound communication, strengthening customer relationships, and driving retention across both the
service and sales departments .
The ideal candidate is highly organized, proactive, and committed to delivering a consistent, high-quality customer experience. This position plays a critical role in improving CSI scores, increasing service retention, and ensuring every customer interaction reflects the dealership’s standards.
Key Responsibilities
Execute high-volume outbound calls for service reminders, follow-ups, and retention efforts
Drive customer engagement for declined services, missed appointments, and future maintenance needs
Monitor and actively manage
CSI performance
for both sales and service departments
Follow up with recent sales and service customers to ensure satisfaction and resolve concerns
Handle inbound calls professionally and route customers to the appropriate department
Provide a strong first point of contact, ensuring a positive and efficient customer experience
Handle customer concerns professionally and upgrade when necessary to management
Maintain accurate CRM records for all customer interactions and follow-up activity
Partner with service advisors and sales teams to improve customer communication and experience
Track and report key performance metrics including call volume, contact rate, appointment set %, and CSI trends
Support front-end customer experience as needed to ensure consistency across all touchpoints
Qualifications
Previous experience in automotive BDC, service call center, or customer relations preferred
Strong communication skills with confidence handling high-volume outbound and inbound calls
Proven ability to influence customer satisfaction and retention
Highly organized with strong follow-up discipline
Experience working with CRM systems and reporting tools
Professional, solution-oriented mindset with strong problem-solving skills
Valid driver’s license and clean driving record
Compensation & Benefits
Competitive compensation plan
Health, dental, and vision insurance
Paid time off
401(k)
#J-18808-Ljbffr
Client Relations Manager
with a strong focus on
service outreach and Customer Satisfaction (CSI) . This role is responsible for managing outbound communication, strengthening customer relationships, and driving retention across both the
service and sales departments .
The ideal candidate is highly organized, proactive, and committed to delivering a consistent, high-quality customer experience. This position plays a critical role in improving CSI scores, increasing service retention, and ensuring every customer interaction reflects the dealership’s standards.
Key Responsibilities
Execute high-volume outbound calls for service reminders, follow-ups, and retention efforts
Drive customer engagement for declined services, missed appointments, and future maintenance needs
Monitor and actively manage
CSI performance
for both sales and service departments
Follow up with recent sales and service customers to ensure satisfaction and resolve concerns
Handle inbound calls professionally and route customers to the appropriate department
Provide a strong first point of contact, ensuring a positive and efficient customer experience
Handle customer concerns professionally and upgrade when necessary to management
Maintain accurate CRM records for all customer interactions and follow-up activity
Partner with service advisors and sales teams to improve customer communication and experience
Track and report key performance metrics including call volume, contact rate, appointment set %, and CSI trends
Support front-end customer experience as needed to ensure consistency across all touchpoints
Qualifications
Previous experience in automotive BDC, service call center, or customer relations preferred
Strong communication skills with confidence handling high-volume outbound and inbound calls
Proven ability to influence customer satisfaction and retention
Highly organized with strong follow-up discipline
Experience working with CRM systems and reporting tools
Professional, solution-oriented mindset with strong problem-solving skills
Valid driver’s license and clean driving record
Compensation & Benefits
Competitive compensation plan
Health, dental, and vision insurance
Paid time off
401(k)
#J-18808-Ljbffr