CSA Digital Operations Business Relationship Manager

**About this role** We are seeking an experienced and highly motivated Digital Operations Leader (Business Relation Management BRM Role) to join our CSA North America HVAC Digital team. The successful candidate will be responsible for managing Operations and Logistics and working with the broader digital organization to evolve digital capabilities that support endtoend operational processes across Carrier, North America. This role partners closely with Supply Chain, Logistics, Warehousing, Finance, Customer Service, and Digital to ensure SAPenabled processes are efficient, scalable, and aligned with business outcomes.The role will lead operational process design, system enhancements, and issue resolution across SAP ECC (required) environments, with exposure to SAP S/4HANA (nice to have) as part of ongoing modernization efforts. The ideal candidate brings a strong blend of operational knowledge, SAP expertise, and digital execution leadership.**Key Responsibilities** Serve as the primary digital partner for logistics and operations stakeholders, translating business needs into system and process requirements.**Required Qualifications**

experience with SAP ECC, specifically supporting

experience working with **Preferred Qualifications** Experience with SAP S/4HANA or participation in ECC → S/4 transformation programs. Familiarity with related tools such as WMS, TMS, EDI, or inventory reporting platforms. Experience working in large, matrixed organizations with multiple business units or regions. Proven ability to translate operational needs into digital and system requirements. Experience leading crossfunctional initiatives in complex enterprise environments.Strong execution and problemsolving skills* **Health Care Benefits**: Medical, Dental, Vision; Wellness incentives* **Retirement Benefits*** **Time off and Leave**: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation* **Disability**: Short-term and long-term disability* **Life Insurance and Accidental Death and Dismemberment*** **Tax-Advantaged Accounts:** Health Savings Account; Health Care Spending Account; Dependent Care Spending Account* **Tuition Assistance****To learn more about our benefits offering, please click here** **.** The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements. #J-18808-Ljbffr