Collections Specialist
Primo Brands, Florida, NY, United States
Responsibilities
The Collection Specialist is accountable for reconciling and collecting on past due accounts. The Collection Specialist will be assigned a portfolio of accounts and be accountable for maintaining an aging goal. This goal will be achieved through the effectiveness of the collection efforts including reconciling, email and call quality, and follow up efforts. The individual will need to work closely with customers to address any/all outstanding AR so it can be paid and collected within desired timeline.
Contact customers with outstanding past due balances to collect payments within expected time frames
Manage and maintain A/R for assigned accounts
Reconcile accounts and provide any/all backup needed to collect on outstanding past due AR
Identify and resolve root-causes of recurring disputes and delinquent payments
Initiate suspension or activation of accounts per collection policy
Achieve collection targets, email and call goals, and aging goals
Partner and work cooperatively with other teams, as necessary, in handling inquiries and requests and in resolving customer complain
Compliant with all collection controls and policies
Fulfill other duties as assigned by management
Qualifications
High school diploma or equivalent
Collections experience in a high-volume business environment
Superior communication and customer service skills
Persistence in following up on unpaid invoices
Self-starter with strong initiative and drive
Good judgment and ability to organize and prioritize work
Strong analytical and investigative skills
Intermediate to advanced with Microsoft Office (Excel, Word, Outlook)
Ability to work effectively in a team environment
Effectively communicate both internally and externally
Ability to learn multiple systems, portals and customer interfaces
Oracle, RMS, and SAP experience preferred
Salary Range Disclaimer:The salary range provided for this position is an approximation based on market research, internal compensation data and the candidate’s qualifications and experience. Final salary offers are determined through a comprehensive evaluation of candidate qualifications and may vary depending on factors such as skills, experience, and geographic location of the position. Other components of the compensation package, including benefits and bonuses, will also be considered. We are committed to fair and equitable compensation practices, and we encourage open dialogue about compensation during the interview process.
Primo Brands is proud to be an Equal Opportunity and Affordative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
Candidates must possess strong English language skills to effectively communicate with customers and provide exceptional service. Proficiency in English is essential for understanding customer needs, resolving inquiries, and collaborating with team members.
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The Collection Specialist is accountable for reconciling and collecting on past due accounts. The Collection Specialist will be assigned a portfolio of accounts and be accountable for maintaining an aging goal. This goal will be achieved through the effectiveness of the collection efforts including reconciling, email and call quality, and follow up efforts. The individual will need to work closely with customers to address any/all outstanding AR so it can be paid and collected within desired timeline.
Contact customers with outstanding past due balances to collect payments within expected time frames
Manage and maintain A/R for assigned accounts
Reconcile accounts and provide any/all backup needed to collect on outstanding past due AR
Identify and resolve root-causes of recurring disputes and delinquent payments
Initiate suspension or activation of accounts per collection policy
Achieve collection targets, email and call goals, and aging goals
Partner and work cooperatively with other teams, as necessary, in handling inquiries and requests and in resolving customer complain
Compliant with all collection controls and policies
Fulfill other duties as assigned by management
Qualifications
High school diploma or equivalent
Collections experience in a high-volume business environment
Superior communication and customer service skills
Persistence in following up on unpaid invoices
Self-starter with strong initiative and drive
Good judgment and ability to organize and prioritize work
Strong analytical and investigative skills
Intermediate to advanced with Microsoft Office (Excel, Word, Outlook)
Ability to work effectively in a team environment
Effectively communicate both internally and externally
Ability to learn multiple systems, portals and customer interfaces
Oracle, RMS, and SAP experience preferred
Salary Range Disclaimer:The salary range provided for this position is an approximation based on market research, internal compensation data and the candidate’s qualifications and experience. Final salary offers are determined through a comprehensive evaluation of candidate qualifications and may vary depending on factors such as skills, experience, and geographic location of the position. Other components of the compensation package, including benefits and bonuses, will also be considered. We are committed to fair and equitable compensation practices, and we encourage open dialogue about compensation during the interview process.
Primo Brands is proud to be an Equal Opportunity and Affordative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
Candidates must possess strong English language skills to effectively communicate with customers and provide exceptional service. Proficiency in English is essential for understanding customer needs, resolving inquiries, and collaborating with team members.
#J-18808-Ljbffr