Onsite IT Field Agent - Hands-On Support Pro

A leading IT service provider in Massachusetts is seeking a CSM Field Agent to offer routine onsite support, ensuring clients receive exceptional IT assistance. The ideal candidate will have strong experience with Microsoft 365 and hardware setups, complemented by proactive problem-solving skills. This role emphasizes building rapport and maintaining high satisfaction levels (CSAT). Compensation ranges between $45,000 and $65,000, with an expectation of excellent documentation and insight generation to aid client support strategies. #J-18808-Ljbffr