SALES AND CLIENT SERVICES ASSOCIATE
Jeannie Cleaning, Portage, MI, United States
Overview
Sales & Client Services Specialist Jeannie Cleaning | Full-Time | Monday-Friday We do more than clean houses... We Make Lives Better! We are looking for a new team member whose role is to attract, sell, and retain recurring clients by delivering an exceptional customer experience, from the very first call to ongoing relationship management. This role blends warm sales, client retention, scheduling support, and heartfelt communication to support our MVP Team of technicians and keep our clients delighted. Position Details
Title: Sales & Client Services Specialist
Reports to: Chief Revenue Officer
Hours: Part-Time/Full-Time 25-40, Monday-Friday, varies between 7:30 AM - 5:30 PM based on needs of the business
Earning Potential: $20 hour + performance bonus
In office role and must live within 30 minutes of the office
Start Date: April 15, 2026 - May 1, 2026
Core Responsibilities
Sales & New Client Growth Handle warm inbound leads - no cold calling
Answer phone calls live and respond to emails within 24 business hours
Identify and filter our Ideal Client Profile
Create new client home estimates
Manage and maintain the full sales funnel
Participate in local community events and networking opportunities
Client Retention & Relationship Management Build lasting relationships with clients through consistent, warm, professional communication
Proactively reach out to clients to ensure satisfaction and address concerns
Assist in reducing client attrition to less than 2.5%
Turn every interaction into a positive, memorable experience
Daily Schedule Management Support Weekly support for managing and optimizing daily cleaning schedules as needed
Adopt and utilize our software to monitor bookings, adjustments, and team assignments
Communicate schedule changes clearly and promptly with clients and staff
Client Communication Serve as a primary point of contact for new clients and leads
Communicate professionally and warmly via phone, email, and text
Maintain competitive pricing awareness and communicate value effectively
Support community marketing initiatives and referral program outreach
Reporting & Operations Track and report all Sales KPIs
Flexible and available to support opening or closing the office as needed
Assist with other office duties as needed
Our Ideal Candidate - GWC: Gets It, Wants It, Has the Capacity
We are looking for someone who embodies our core values of Caring, Excellence, and Community. If you are someone who shows up with a smile, has a servant's heart, and the drive to grow, we want to meet you. Character & Values
Warm, friendly, and professional. Smiles easily and genuinely
Cares deeply about helping others; understands that selling is listening, helping, and problem-solving
Wants to make a real difference in clients' lives and in our community
Trustworthy, honest, and reliable in all interactions
Skills & Strengths
Excellent verbal and written communication skills
Strong problem-solving ability. Stays calm, resourceful, and solution-focused
Highly organized and self-motivated with the ability to manage multiple priorities
Knowledgeable and comfortable with technology
Loves to learn new things and is eager to grow with the company
Work Style
Team player who thrives in a collaborative, positive environment
Enjoys customer service and support as a core part of the role
Ready to grow with us and sees this as a career, not just a job
Minimum Qualifications
Must speak English
21 years of age or older
2 years of sales experience preferred
2 years of customer service experience
Excellent computer skills: Email, texting, Microsoft style applications, Google Browser
Professional communication
Excellent problem-solving skills
Why Join Jeannie Cleaning? At Jeannie Cleaning, we believe work can be fun, rewarding, and full of purpose. Competitive Pay + Performance Bonuses - base salary with monthly bonus
Benefits Package - Health, Vision, Dental, and Life Insurance available
Positive, Drama-Free Culture - a workplace where kindness and respect guide everything
No Nights, No Weekends - a schedule that supports your life
Growth & Advancement - we invest in your personal and professional development
Community Impact - be part of something bigger through charity work and local events
Apply Today and Help Us Make Lives Better!
#J-18808-Ljbffr
Sales & Client Services Specialist Jeannie Cleaning | Full-Time | Monday-Friday We do more than clean houses... We Make Lives Better! We are looking for a new team member whose role is to attract, sell, and retain recurring clients by delivering an exceptional customer experience, from the very first call to ongoing relationship management. This role blends warm sales, client retention, scheduling support, and heartfelt communication to support our MVP Team of technicians and keep our clients delighted. Position Details
Title: Sales & Client Services Specialist
Reports to: Chief Revenue Officer
Hours: Part-Time/Full-Time 25-40, Monday-Friday, varies between 7:30 AM - 5:30 PM based on needs of the business
Earning Potential: $20 hour + performance bonus
In office role and must live within 30 minutes of the office
Start Date: April 15, 2026 - May 1, 2026
Core Responsibilities
Sales & New Client Growth Handle warm inbound leads - no cold calling
Answer phone calls live and respond to emails within 24 business hours
Identify and filter our Ideal Client Profile
Create new client home estimates
Manage and maintain the full sales funnel
Participate in local community events and networking opportunities
Client Retention & Relationship Management Build lasting relationships with clients through consistent, warm, professional communication
Proactively reach out to clients to ensure satisfaction and address concerns
Assist in reducing client attrition to less than 2.5%
Turn every interaction into a positive, memorable experience
Daily Schedule Management Support Weekly support for managing and optimizing daily cleaning schedules as needed
Adopt and utilize our software to monitor bookings, adjustments, and team assignments
Communicate schedule changes clearly and promptly with clients and staff
Client Communication Serve as a primary point of contact for new clients and leads
Communicate professionally and warmly via phone, email, and text
Maintain competitive pricing awareness and communicate value effectively
Support community marketing initiatives and referral program outreach
Reporting & Operations Track and report all Sales KPIs
Flexible and available to support opening or closing the office as needed
Assist with other office duties as needed
Our Ideal Candidate - GWC: Gets It, Wants It, Has the Capacity
We are looking for someone who embodies our core values of Caring, Excellence, and Community. If you are someone who shows up with a smile, has a servant's heart, and the drive to grow, we want to meet you. Character & Values
Warm, friendly, and professional. Smiles easily and genuinely
Cares deeply about helping others; understands that selling is listening, helping, and problem-solving
Wants to make a real difference in clients' lives and in our community
Trustworthy, honest, and reliable in all interactions
Skills & Strengths
Excellent verbal and written communication skills
Strong problem-solving ability. Stays calm, resourceful, and solution-focused
Highly organized and self-motivated with the ability to manage multiple priorities
Knowledgeable and comfortable with technology
Loves to learn new things and is eager to grow with the company
Work Style
Team player who thrives in a collaborative, positive environment
Enjoys customer service and support as a core part of the role
Ready to grow with us and sees this as a career, not just a job
Minimum Qualifications
Must speak English
21 years of age or older
2 years of sales experience preferred
2 years of customer service experience
Excellent computer skills: Email, texting, Microsoft style applications, Google Browser
Professional communication
Excellent problem-solving skills
Why Join Jeannie Cleaning? At Jeannie Cleaning, we believe work can be fun, rewarding, and full of purpose. Competitive Pay + Performance Bonuses - base salary with monthly bonus
Benefits Package - Health, Vision, Dental, and Life Insurance available
Positive, Drama-Free Culture - a workplace where kindness and respect guide everything
No Nights, No Weekends - a schedule that supports your life
Growth & Advancement - we invest in your personal and professional development
Community Impact - be part of something bigger through charity work and local events
Apply Today and Help Us Make Lives Better!
#J-18808-Ljbffr