Associate Director Operations and Occupancy
Inside Higher Ed, Savannah, GA, United States
Job Title: Associate Director Operations and Occupancy
Location: Summerville Campus
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 292812
Job Summary The Associate Director of Operations and Occupancy serves as a strategic leader within Housing and Residence Life, responsible for overseeing the day-to‑day operations and occupancy management of all student housing. This role supervises key staff, including the Operations Coordinator and Assignment Coordinator, and plays a critical role in optimizing the use of the housing management system, StarRez. The Associate Director will engage in significant hands‑on work within StarRez to support room assignments, occupancy tracking, student billing, and process automation, while also driving enhancements in PortalX and related modules.
Responsibilities OCCUPANCY MANAGEMENT: Lead the management and optimization of housing systems to improve operational efficiency across the department. Platforms include StarRez, Annunity, and Personna and collaborate closely with the Associate Director of Housing to advance use of StarRez modules for student engagement and programmatic initiatives. Maintain accurate and up‑to‑date occupancy records, reports, and documentation to support Housing and Residence Life operations. Provide oversight for Living Learning Communities in collaboration with LLC Coordinators. Oversee all aspects of student housing operations, including room assignments, occupancy tracking, and related administrative processes. Coordinate early arrival and late stay accommodations in partnership with key campus departments. Assist with all aspects of StarRez Housing Management system, including back‑end testing and development of housing contract and lease processes, interim and break housing processes, returner self‑selection, room profiling, data cleaning, and data extraction. Develop, implement, and communicate housing assignment policies and procedures to ensure consistency and clarity. Analyze occupancy trends and recommend strategies to optimize revenue generation while supporting university enrollment goals. Oversee operational projects to ensure the housing management system is functioning as intended. Provide training, documentation, and support for staff and end‑users related to StarRez use.
SUPERVISION/MANAGERIAL: Supervise the Operations Coordinator and Assignment Coordinator, providing guidance and oversight of daily responsibilities. Provide leadership to staff by communicating, interpreting, and administering residence hall and university policies and procedures. Maintain a working knowledge of and collaborate with campus departments. Complete evaluations with staff to provide effective feedback on performance. Participate in the formal and informal evaluation process. Follow the progressive discipline procedure with staff when needed. Provide ongoing training and development for assigned staff. Lead and manage Summer Housing operations, including logistics for summer camps and conferences. Approve OneUSG for assigned student staff. Provide leadership, mentoring, and role modeling for staff.
ADMINISTRATIVE: Lead StarRez related projects including system upgrades, module integrations, training, and implementation of new functionalities. Review vendor performance reports in coordination with Facilities Operations team and ensure alignment with service‑level expectations and budgetary goals. Coordinate the Housing Selection process for new, transfer, and returning students. Perform administrative duties including budget/spreadsheets management, maintaining records, monthly occupancy reports, etc. Attend meetings as determined by the supervisor and other departmental and divisional meetings as requested. Prepare and submit annual and other reports as assigned. Assist in managing student housing billing, including posting, auditing, and reconciliation of daily transactions with the Business Operations Specialist. Support roster verification and maintain precise housing records throughout the academic year. Serve as a resource to Residence Life staff for room changes, early withdrawals, and move‑in/move‑out logistics. Partner with Facilities to coordinate occupancy‑related special projects. Integrate with Facilities Operations to coordinate and oversee vendor projects in the residence halls, ensuring services are delivered according to university schedules and housing priorities. Administer the annual review and update process for the housing contract and all related policies. Streamline processes by identifying areas for improvement and implementing changes to optimize efficiency. Maintain awareness of student and staff concerns through formal contacts (i.e., office hours, appointments) and informal interactions. Identify and resolve issues that may arise during operations. Coordinate with Facilities Operations to facilitate turn planning, resourcing, and execution. Provide oversight to maintain StarRez portal workflows, forms, reports, templates, and automated processes.
PROFESSIONALISM/PROFESSIONAL DEVELOPMENT: Seek knowledge and information to develop oneself professionally. Adhere to standard housing and student affairs professional standards. Represent Housing and Residence Life at seminars and conferences. Adhere to all Housing and Residence Life policies and procedures.
OTHER: Perform other duties as assigned.
Required Qualifications
Bachelor's degree from an accredited college or university and three years of relatable experience with a minimum of two years of supervisory experience.
Preferred Qualifications
Master's degree from an accredited college or university in College Student Personnel, Project Management, or a related field of study.
Experience with a housing management system such as StarRez.
Experience with SQL.
At least three years of supervising professional staff.
Strong oral and written communication skills and strong organizational and administrative skills.
Knowledge, Skills, & Abilities Knowledge
Proficient in Microsoft Office and other computer software/databases.
Experience with building out operations and reports in databases, experience with housing management systems.
Excellent knowledge and skills in supervisory practices and techniques.
Skills
Excellent interpersonal, written, and verbal communication skills.
Detail‑oriented with strong prioritization and organizational skills.
Effective written and oral communication skills, including creative and interactive presentation experience.
Exceptional organizational and administrative skills.
Abilities
Maintain confidentiality.
Demonstrate systems‑level thinking.
Foster collaborative and collegial relationships with fellow Housing and Residence Life staff members and other constituencies.
Analyze problems and make well‑reasoned, sound decisions.
Write complex SQL statements, queries to create tables; retrieve data from single or multiple tables; delete, insert, and update data in a database; gather significant statistics from data stored in a database.
Take initiative; provide organization leadership and vision.
Shift, Salary & Benefits Shift: Days; M-F (Work outside of the standard business hours may be required)
Pay Band: B11
Salary: $56,600 – $61,000 annually (commensurate with qualifications within the established range)
Benefits include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), earned vacation time, sick leave, and 13 paid holidays. Full‑time employees employed for more than six months may be considered for the Tuition Assistance Program.
Conditions of Employment All selected candidates are required to successfully pass a background check review prior to starting. If applicable, a credit check is required for positions of trust and/or approved departmental purchase card usage. Motor vehicle reports may be required for positions that require driving a university vehicle. Faculty hires must provide proof of completed academic degree(s) and post‑secondary coursework. All employees must adhere to confidentiality, availability, and integrity of sensitive information and comply with cybersecurity and privacy policies.
Equal Employment Opportunity Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
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Location: Summerville Campus
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 292812
Job Summary The Associate Director of Operations and Occupancy serves as a strategic leader within Housing and Residence Life, responsible for overseeing the day-to‑day operations and occupancy management of all student housing. This role supervises key staff, including the Operations Coordinator and Assignment Coordinator, and plays a critical role in optimizing the use of the housing management system, StarRez. The Associate Director will engage in significant hands‑on work within StarRez to support room assignments, occupancy tracking, student billing, and process automation, while also driving enhancements in PortalX and related modules.
Responsibilities OCCUPANCY MANAGEMENT: Lead the management and optimization of housing systems to improve operational efficiency across the department. Platforms include StarRez, Annunity, and Personna and collaborate closely with the Associate Director of Housing to advance use of StarRez modules for student engagement and programmatic initiatives. Maintain accurate and up‑to‑date occupancy records, reports, and documentation to support Housing and Residence Life operations. Provide oversight for Living Learning Communities in collaboration with LLC Coordinators. Oversee all aspects of student housing operations, including room assignments, occupancy tracking, and related administrative processes. Coordinate early arrival and late stay accommodations in partnership with key campus departments. Assist with all aspects of StarRez Housing Management system, including back‑end testing and development of housing contract and lease processes, interim and break housing processes, returner self‑selection, room profiling, data cleaning, and data extraction. Develop, implement, and communicate housing assignment policies and procedures to ensure consistency and clarity. Analyze occupancy trends and recommend strategies to optimize revenue generation while supporting university enrollment goals. Oversee operational projects to ensure the housing management system is functioning as intended. Provide training, documentation, and support for staff and end‑users related to StarRez use.
SUPERVISION/MANAGERIAL: Supervise the Operations Coordinator and Assignment Coordinator, providing guidance and oversight of daily responsibilities. Provide leadership to staff by communicating, interpreting, and administering residence hall and university policies and procedures. Maintain a working knowledge of and collaborate with campus departments. Complete evaluations with staff to provide effective feedback on performance. Participate in the formal and informal evaluation process. Follow the progressive discipline procedure with staff when needed. Provide ongoing training and development for assigned staff. Lead and manage Summer Housing operations, including logistics for summer camps and conferences. Approve OneUSG for assigned student staff. Provide leadership, mentoring, and role modeling for staff.
ADMINISTRATIVE: Lead StarRez related projects including system upgrades, module integrations, training, and implementation of new functionalities. Review vendor performance reports in coordination with Facilities Operations team and ensure alignment with service‑level expectations and budgetary goals. Coordinate the Housing Selection process for new, transfer, and returning students. Perform administrative duties including budget/spreadsheets management, maintaining records, monthly occupancy reports, etc. Attend meetings as determined by the supervisor and other departmental and divisional meetings as requested. Prepare and submit annual and other reports as assigned. Assist in managing student housing billing, including posting, auditing, and reconciliation of daily transactions with the Business Operations Specialist. Support roster verification and maintain precise housing records throughout the academic year. Serve as a resource to Residence Life staff for room changes, early withdrawals, and move‑in/move‑out logistics. Partner with Facilities to coordinate occupancy‑related special projects. Integrate with Facilities Operations to coordinate and oversee vendor projects in the residence halls, ensuring services are delivered according to university schedules and housing priorities. Administer the annual review and update process for the housing contract and all related policies. Streamline processes by identifying areas for improvement and implementing changes to optimize efficiency. Maintain awareness of student and staff concerns through formal contacts (i.e., office hours, appointments) and informal interactions. Identify and resolve issues that may arise during operations. Coordinate with Facilities Operations to facilitate turn planning, resourcing, and execution. Provide oversight to maintain StarRez portal workflows, forms, reports, templates, and automated processes.
PROFESSIONALISM/PROFESSIONAL DEVELOPMENT: Seek knowledge and information to develop oneself professionally. Adhere to standard housing and student affairs professional standards. Represent Housing and Residence Life at seminars and conferences. Adhere to all Housing and Residence Life policies and procedures.
OTHER: Perform other duties as assigned.
Required Qualifications
Bachelor's degree from an accredited college or university and three years of relatable experience with a minimum of two years of supervisory experience.
Preferred Qualifications
Master's degree from an accredited college or university in College Student Personnel, Project Management, or a related field of study.
Experience with a housing management system such as StarRez.
Experience with SQL.
At least three years of supervising professional staff.
Strong oral and written communication skills and strong organizational and administrative skills.
Knowledge, Skills, & Abilities Knowledge
Proficient in Microsoft Office and other computer software/databases.
Experience with building out operations and reports in databases, experience with housing management systems.
Excellent knowledge and skills in supervisory practices and techniques.
Skills
Excellent interpersonal, written, and verbal communication skills.
Detail‑oriented with strong prioritization and organizational skills.
Effective written and oral communication skills, including creative and interactive presentation experience.
Exceptional organizational and administrative skills.
Abilities
Maintain confidentiality.
Demonstrate systems‑level thinking.
Foster collaborative and collegial relationships with fellow Housing and Residence Life staff members and other constituencies.
Analyze problems and make well‑reasoned, sound decisions.
Write complex SQL statements, queries to create tables; retrieve data from single or multiple tables; delete, insert, and update data in a database; gather significant statistics from data stored in a database.
Take initiative; provide organization leadership and vision.
Shift, Salary & Benefits Shift: Days; M-F (Work outside of the standard business hours may be required)
Pay Band: B11
Salary: $56,600 – $61,000 annually (commensurate with qualifications within the established range)
Benefits include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), earned vacation time, sick leave, and 13 paid holidays. Full‑time employees employed for more than six months may be considered for the Tuition Assistance Program.
Conditions of Employment All selected candidates are required to successfully pass a background check review prior to starting. If applicable, a credit check is required for positions of trust and/or approved departmental purchase card usage. Motor vehicle reports may be required for positions that require driving a university vehicle. Faculty hires must provide proof of completed academic degree(s) and post‑secondary coursework. All employees must adhere to confidentiality, availability, and integrity of sensitive information and comply with cybersecurity and privacy policies.
Equal Employment Opportunity Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
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