Customer Credit Representative
AES Corporation, Indianapolis, IN, United States
Overview
AES Indiana is a Fortune 500 company recognized for innovation. We are looking for people who share AES Indiana values to join our team as a Customer Credit Representative, handling routine customer account and credit inquiries by telephone in a courteous and efficient manner to provide the highest standard of service. Performs duties to assure customer satisfaction and accuracy of customer accounts, including explaining billing inquiries, providing extensions, processing payments and/or making payment arrangements in accordance with Company policy, and assisting customers during weather events. Performs other duties as requested by authorized personnel. Summary
The AES Indiana Customer Service Center is a fast-paced inbound Call Center. The successful candidate will take calls from customers with questions about their electric bill, service, and payment arrangements (including extensions), accurately and within established Company guidelines, and assist customers reporting outages or other power-supply failures. Responsibilities
Handle routine customer account and credit inquiries by telephone in a courteous and efficient manner. Explain billing inquiries and provide extensions or payment arrangements in line with Company policy. Process payments and assist customers during weather events. Assist customers with understanding their accounts and ensure accuracy of information. Respond to outages, power surges, and other power-supply issues as needed. Perform other duties as may be assigned by authorized personnel. Qualifications
High school diploma or equivalent with one year of experience in a similar position. Basic computer skills and knowledge of general office equipment. Excellent verbal and written communication skills. Problem-solving skills and willingness to learn new skills; ability to adapt to changes quickly. Must pass a Customer Service Representative test, including keyboarding, computer fluency and basic mathematics. Ability to work extended business hours, selected holidays, and overtime as required. Successful completion of the AES Indiana Customer Service Training program. Additional consideration for experience or training related to the job. Training
During training: 4–5 weeks of paid training. In-office nesting up to 90 days. Must be available to work 40 hours per week during training. Training will be in person. Punctual, 100% attendance is required. Apply and Equal Opportunity
Last Day to Apply: AES is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, disability, pregnancy, or related condition, military or veteran status, or any other characteristic protected by law. E-Verify Notice: AES will provide information from the new employee’s I-9 to SSA and, if necessary, DHS to confirm work authorization.
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AES Indiana is a Fortune 500 company recognized for innovation. We are looking for people who share AES Indiana values to join our team as a Customer Credit Representative, handling routine customer account and credit inquiries by telephone in a courteous and efficient manner to provide the highest standard of service. Performs duties to assure customer satisfaction and accuracy of customer accounts, including explaining billing inquiries, providing extensions, processing payments and/or making payment arrangements in accordance with Company policy, and assisting customers during weather events. Performs other duties as requested by authorized personnel. Summary
The AES Indiana Customer Service Center is a fast-paced inbound Call Center. The successful candidate will take calls from customers with questions about their electric bill, service, and payment arrangements (including extensions), accurately and within established Company guidelines, and assist customers reporting outages or other power-supply failures. Responsibilities
Handle routine customer account and credit inquiries by telephone in a courteous and efficient manner. Explain billing inquiries and provide extensions or payment arrangements in line with Company policy. Process payments and assist customers during weather events. Assist customers with understanding their accounts and ensure accuracy of information. Respond to outages, power surges, and other power-supply issues as needed. Perform other duties as may be assigned by authorized personnel. Qualifications
High school diploma or equivalent with one year of experience in a similar position. Basic computer skills and knowledge of general office equipment. Excellent verbal and written communication skills. Problem-solving skills and willingness to learn new skills; ability to adapt to changes quickly. Must pass a Customer Service Representative test, including keyboarding, computer fluency and basic mathematics. Ability to work extended business hours, selected holidays, and overtime as required. Successful completion of the AES Indiana Customer Service Training program. Additional consideration for experience or training related to the job. Training
During training: 4–5 weeks of paid training. In-office nesting up to 90 days. Must be available to work 40 hours per week during training. Training will be in person. Punctual, 100% attendance is required. Apply and Equal Opportunity
Last Day to Apply: AES is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, disability, pregnancy, or related condition, military or veteran status, or any other characteristic protected by law. E-Verify Notice: AES will provide information from the new employee’s I-9 to SSA and, if necessary, DHS to confirm work authorization.
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