Customer Service Representative
aspenhome/Furniture Values Int'l, LLC, Phoenix, AZ, United States
Aspenhome/Furniture Values Int'l, LLC (FVI) is looking for a Customer Service Representative I to join our team! You will be responsible for processing orders, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction.
Essential Duties & Responsibilities
Receiving incoming calls from consumers, vendors and dealers.
Returned calls made to customers, consumer and dealers within 24 hours
Respond to customer and sales representative inquiries by e-mail and/or fax within 24 hours
Respond to consumer inquiries by phone and e-mail within 24 hours
Sales order management to include:
Accurate order entry of sales orders
Checking and confirming sales orders for accuracy
Communications to customers and/or sales representatives of issues with sales orders that are preventing shipment of the sales orders
Coordination of orders for shipment to include coding, cubing, pricing, scheduling, and communicating to supply chain/logistics department of revisions to be made and to release for shipment
Maintain updated knowledge of all past, current, and future products and processes to ensure effective communication to customers
Extensive research to resolve pre/post-shipment issues
Work and communicate successfully with other departments within the organization
Preferred Skills & Abilities
40 wpm + typing skills
Being able to work in a fast paced environment and keep to assigned timelines
Accuracy and accountability for all tasks assigned
Good phone etiquette
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Essential Duties & Responsibilities
Receiving incoming calls from consumers, vendors and dealers.
Returned calls made to customers, consumer and dealers within 24 hours
Respond to customer and sales representative inquiries by e-mail and/or fax within 24 hours
Respond to consumer inquiries by phone and e-mail within 24 hours
Sales order management to include:
Accurate order entry of sales orders
Checking and confirming sales orders for accuracy
Communications to customers and/or sales representatives of issues with sales orders that are preventing shipment of the sales orders
Coordination of orders for shipment to include coding, cubing, pricing, scheduling, and communicating to supply chain/logistics department of revisions to be made and to release for shipment
Maintain updated knowledge of all past, current, and future products and processes to ensure effective communication to customers
Extensive research to resolve pre/post-shipment issues
Work and communicate successfully with other departments within the organization
Preferred Skills & Abilities
40 wpm + typing skills
Being able to work in a fast paced environment and keep to assigned timelines
Accuracy and accountability for all tasks assigned
Good phone etiquette
#J-18808-Ljbffr