Solutions Consultant
Everbridge, Burlington, MA, United States
Everbridge, a rapidly expanding global company specializing in SaaS‑based critical communications and enterprise safety solutions, is actively seeking an accomplished
Solutions Consultant
to provide support for our large‑scale clients, based in the US & Canada. Reporting directly to the Manager of Professional Services, the Solution Consultant will play a pivotal role as a representative of Everbridge within our client's business continuity team. This position involves collaborating during the deployment and ongoing utilization of the Everbridge solution, offering project management support, technical consultancy, comprehensive training, customer advocacy, and escalation management. What you’ll do:
Ensure consistently positive customer experiences by providing oversight and management for deployment planning, solution adoption, and technical issue resolution. Establish a formal governance model with client. Conduct regular stakeholder meetings, maintain an accurate record of discussion and action items, and provide monthly account reporting to internal stakeholders. Develop a continuous product education and awareness program and deliver training sessions as required. Set and track customer success criteria for deployment, developing and managing action plans to ensure projects remain on track. Troubleshoot customer concerns and work with management to ensure that critical issues are documented and escalated expeditiously for resolution. Serve as a customer advocate within Everbridge and report customer feedback internally to Account Management, Product Management and Engineering. What you’ll bring:
3+ years in an on‑site or remote customer‑facing support or consulting role (professional services, account management, project management, etc.). Good project management skills. Ability to handle and support conflicting priorities. Working knowledge of Internet‑hosted applications, highly available architectures, computer security, telephony, and networking. Proven track record in coordinating internal departments and resources to solve complex customer support or implementation problems. Previous consulting experience with emergency preparedness or business continuity best practices to state/local government or corporations a plus. Excellent verbal, written and interpersonal communication skills. Strong critical thinking, analytic, and problem‑solving abilities. Strong time management skills with proficiency in the Microsoft Office Suite, Salesforce, and web‑based applications. Bachelor's in Business, Computer Science or related a plus. The reasonably estimated salary for this role at Everbridge ranges from $95,000 - $100,000 and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. Everbridge also offers a comprehensive benefits package, including healthcare, dental, parental planning, mental health benefits, disability income benefits, life and AD&D insurance, a 401(k) plan with match, paid time off, and fitness reimbursements. Fair Chance Statement US & Canada
We are committed to providing equal employment opportunities in compliance with all applicable Federal, Provincial/State and Local laws, including the California Fair Chance Act and any local County Fair Chance Ordinance (or local equivalent). Pursuant to these and other relevant regulations, we consider qualified applicants with criminal histories in a manner consistent with the law. For roles subject to background checks, the following material job duties may be affected by an applicant's criminal history: Access to sensitive or confidential information, such as financial records, proprietary data, or client information. Management of cash, company funds, or other valuable assets. Work in environments requiring heightened security measures. Compliance with contractual or regulatory requirements specific to the position. We evaluate each applicant's criminal history individually, considering its nature, timing, and relevance to the specific job duties, while maintaining our commitment to fair hiring practices and promoting workplace equity. Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
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Solutions Consultant
to provide support for our large‑scale clients, based in the US & Canada. Reporting directly to the Manager of Professional Services, the Solution Consultant will play a pivotal role as a representative of Everbridge within our client's business continuity team. This position involves collaborating during the deployment and ongoing utilization of the Everbridge solution, offering project management support, technical consultancy, comprehensive training, customer advocacy, and escalation management. What you’ll do:
Ensure consistently positive customer experiences by providing oversight and management for deployment planning, solution adoption, and technical issue resolution. Establish a formal governance model with client. Conduct regular stakeholder meetings, maintain an accurate record of discussion and action items, and provide monthly account reporting to internal stakeholders. Develop a continuous product education and awareness program and deliver training sessions as required. Set and track customer success criteria for deployment, developing and managing action plans to ensure projects remain on track. Troubleshoot customer concerns and work with management to ensure that critical issues are documented and escalated expeditiously for resolution. Serve as a customer advocate within Everbridge and report customer feedback internally to Account Management, Product Management and Engineering. What you’ll bring:
3+ years in an on‑site or remote customer‑facing support or consulting role (professional services, account management, project management, etc.). Good project management skills. Ability to handle and support conflicting priorities. Working knowledge of Internet‑hosted applications, highly available architectures, computer security, telephony, and networking. Proven track record in coordinating internal departments and resources to solve complex customer support or implementation problems. Previous consulting experience with emergency preparedness or business continuity best practices to state/local government or corporations a plus. Excellent verbal, written and interpersonal communication skills. Strong critical thinking, analytic, and problem‑solving abilities. Strong time management skills with proficiency in the Microsoft Office Suite, Salesforce, and web‑based applications. Bachelor's in Business, Computer Science or related a plus. The reasonably estimated salary for this role at Everbridge ranges from $95,000 - $100,000 and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. Everbridge also offers a comprehensive benefits package, including healthcare, dental, parental planning, mental health benefits, disability income benefits, life and AD&D insurance, a 401(k) plan with match, paid time off, and fitness reimbursements. Fair Chance Statement US & Canada
We are committed to providing equal employment opportunities in compliance with all applicable Federal, Provincial/State and Local laws, including the California Fair Chance Act and any local County Fair Chance Ordinance (or local equivalent). Pursuant to these and other relevant regulations, we consider qualified applicants with criminal histories in a manner consistent with the law. For roles subject to background checks, the following material job duties may be affected by an applicant's criminal history: Access to sensitive or confidential information, such as financial records, proprietary data, or client information. Management of cash, company funds, or other valuable assets. Work in environments requiring heightened security measures. Compliance with contractual or regulatory requirements specific to the position. We evaluate each applicant's criminal history individually, considering its nature, timing, and relevance to the specific job duties, while maintaining our commitment to fair hiring practices and promoting workplace equity. Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
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