Account Manager - Hospitality

PressReader is a rapidly growing technology company that partners with the world’s leading publishers to deliver content to millions of users in over 160 countries. Our progressive approach to digital distribution has allowed publishers such asThe Washington Post,The Guardian,Newsweek,Rolling Stone,The Globe and Mail,andVogueto find new audiences through business partnerships,including airlines, hotels, cruise ships, libraries,and thousands of other companies worldwide.

Ourtechnologyalsopowers Branded Editions(BE)-a white-label solution that enables publishers to deliver their digital content in interactive ways.BEallowsthemto build a customizable platformthat supports a wide range of revenue opportunities.

We have an opportunity for anAccount Managerto join ourHospitality team.

Responsibilities

Develop andmaintainstrong relationships with assigned client accounts andassistwith onboarding of newly sold clients.

Serve as the primary point of contact for client inquiries, concerns, and escalations.

Complete renewals, including updates to relevant agreements, and ensuretimelybilling ofclients. Support Accounts Receivable in reaching out to delinquent accounts, in line with setpolicies.

Understand clients' primaryobjectivesfor the product, providingfeedbackand materials(where applicable) necessary to help achieve thoseobjectives.

Consolidateclient feedback,objectives, and other relevant information for use by colleagues inthe Hospitality Account Management team, and across the broader organization to aid in theevolution of products and services offered in the hospitality vertical.

Collaborate with internal teams (such as hospitality sales, sales enablement, and content) to helpaddress andfacilitateclient requests.

Implement up-sell or cross-sell options as outlined by the company, working to set targets.

Monitor client satisfaction and promptly address any issues tomaintainhigh levelsof retention.

Stay informed about industry trends, competitor activities, and market developments to supportyou and the broader Hospitality Account Management team in your efforts

Utilize relevant sales tools, including CRM, to ensureaccuratedata, pipelines, and renewal andfinancial information.

Other duties as assigned.

Qualifications

Have at least 2 to 3 years of B2B sales oraccount managementexperiencein Hospitality industry

Haveadvanced verbal and written communication skills in English; Spanish is a strong asset

Bring fresh ideas, whether through smarter technical solutions, new strategies, or value-added approaches

Have a hunter mindset,identifyingopportunities by understanding client budgets, timing, and seasonal trends

Are’tafraid todig deeperto uncover business potential and client needs

Arehighly organizedandresults-oriented

Excel atanalytical thinkingandproblem-solving

Tackle challenges with aproactiveandcreative approach

Adapt easily tochanging prioritieswith strong attention to detail

Thrive infast-paced environments, working bothindependently and in teams

Areflexibleacrossmultiple time zones

Have experience in thehotel industry(a strong asset)

Are proficient withCRM systemsandsales tools

Bonus points if you:

Have abachelor’s degree in Business Administration, Marketing, or a related field

Have an additionallanguage can be an asset

Have a strong interest in published media and the travel industry

Why us for your next career adventure?
PressReader offers a hybrid work environment to balance the flexibility of working from home and being together to collaborate, celebrate, and connect. This position is based in our Richmond, BC office and requires to be on-premises 2 days a week. When not in the office, employees have the opportunity towork remotely.

PressReader is committed to providing a fair compensation package which include a 100% employer-paid health, dental, and vision benefit plan; 15 paid vacation days to start; health and wellness days and bereavement days; reimbursements for professional training and membership in professional associations; fitness subsidy and more, along with a chance to be working with amazing people. The base salary for this role ranges from $50,000 to $60,000, with the potential for a bonus tied to Key Performance Indicators (KPIs).

We thank everyone who is interested in our role. Only qualified candidates legally eligible to work in Canada will be directly contacted for this position. If you don’t see yourself fully reflected in every job requirement listed for this job, we still encourage you to apply. We are committed to creating a more equitable, inclusive and diverse company and we welcome applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, sexual identification, and life experiences. If you require accommodation in completing any pre-employment assessments or applications, interviewing, or other wise participating in the recruitment process, please email people@pressreader.com.

Finally, sometimes emergencies happen, and you may need to reschedule an interview. We understand. Please let us know without worrying about losing the opportunity or your credibility.

To apply, please submit your resume, and a cover letter explaining why you are the right person for this role.

This is a great opportunity for the right candidate.

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