Dig One Enterprise Account Director

Dig One Enterprise Account Director – About this role The Dig One Enterprise Account Director is responsible for driving growth and expansion within Dig One’s highest-potential enterprise accounts. This commercial owner manages a named portfolio of existing clients, focusing on increasing Net Revenue Retention (NRR) through strategic upselling, stakeholder expansion, global activation, and consultative use‑case diversification. Your primary responsibilities will include, but are not limited to: Account Growth & Expansion Lead expansion efforts across a named portfolio of Dig One’s highest-potential enterprise accounts Drive stakeholder expansion, upsell opportunities, use‑case diversity, and global replicability Identify and convert new revenue streams within existing accounts Own and deliver against a quota tied to Net Revenue Retention (NRR) growth (incremental growth) Commercial Ownership Lead renewal and upsell conversations to maximize long‑term account value Coordinate and support contract negotiations in partnership with leadership Develop and execute Quarterly Business Reviews (QBRs) Oversee delegation of proposal development and commercial packaging Cross-Functional Leadership Partner closely with Customer Success Managers (CSMs), Research Solutions, Consultants, and Sales to ensure strategic alignment across accounts Translate complex business questions into scalable, platform‑first research programs Guide scoping and solution design with an agile delivery mindset Strategic Opportunity Identification Proactively identify cross‑sell opportunities across Dig’s broader portfolio, including Custom Qualitative & Quantitative Research and Future Strategy & Innovation offerings Bring forward innovative applications of Dig One technology to address evolving client needs Experience, Skills and Requirements 8+ years of experience in Account Management, Enterprise Sales, or Commercial Strategy roles Proven experience selling Market Research technology or SaaS solutions within the Consumer Insights ecosystem Strong understanding of Consumer Insights functions and research methodologies Demonstrated ability to translate business objectives into technology‑enabled research solutions Highly cross‑functional, collaborative mindset Exceptional relationship‑building and executive stakeholder management skills Strong commercial acumen with a growth‑oriented, entrepreneurial approach High energy, proactive, and motivated by achieving and exceeding revenue targets A hybrid‑remote work environment, where employees have the flexibility to work remotely or from one of our offices Benefits Unlimited vacation policy Reimbursement for health and wellness classes/memberships and continuous learning RRSP / 401K employer matching program Offices in Toronto and Chicago, located steps to public transportation in the downtown core Regular social events such as charity poker nights, trivia events, team building days, and more! We are committed to creating an inclusive work environment and encourage applications from all qualified candidates including those in the BIPOC and LGTBQ communities, and from people with disabilities. #J-18808-Ljbffr