NTT Data Business Solutions Global Managed Services GmbH Radebeul
Hochschule für Technik und Wirtschaft Dresden, New Bremen, OH, United States
Automation Business Process Analyst (f/m/d)
Location:
Germany
Benefits
Flexible working hours and locations : workation, mobile working, part-time models, sabbaticals, etc.
Your further development by plan : topic‑specific induction, targeted career development based on career models, programs and your own academy
Family first : e.g. daycare allowance, paid maternity leave and paternity network
SAP Platinum Partnership : strong SAP partnership, large knowledge network, and SAP Learning Hub and certification opportunities.
We take care : e.g. 25% subsidy for company pension plan, company health management and cooperation with fitness providers
We help you get from A to B : company car (depending on your role), discount on public transport and bicycle leasing via JobRad®.
Responsibilities
You are responsible for
analyzing, designing and optimizing business processes
to enable and strengthen automation solutions across NTT DATA Business Solutions.
You
identify high‑value opportunities , document clear and complete requirements and prepare processes
for Automation‑aligned delivery .
You
collaborate with stakeholders
to understand current workflows, uncover improvement potential and develop detailed process and value documentation.
You
ensure that automation initiatives are feasible, well‑defined
and support the shift towards reliable, scalable automation.
Qualifications
You have
proven experience in business process analysis, workflow documentation and process optimization .
You have
practical knowledge of automation technologies, workflow tools or orchestration platforms
(e.g. ServiceNow Flow, RPA, scripting, integration tools).
You have
working knowledge of automation value modelling, feasibility assessment, and identifying high‑value use cases.
You have
strong analytical skills
as well as
excellent communication and facilitation skills
for working with SMEs, service teams and technical roles and a continuous improvement mindset.
Experience with AI‑assisted analysis or AI‑driven opportunity identification tool
is advantageous.
Familiarity with IT service processes and general ITSM environment
is a plus.
Proficiency in written and spoken English and German
round out your profile.
#J-18808-Ljbffr
Germany
Benefits
Flexible working hours and locations : workation, mobile working, part-time models, sabbaticals, etc.
Your further development by plan : topic‑specific induction, targeted career development based on career models, programs and your own academy
Family first : e.g. daycare allowance, paid maternity leave and paternity network
SAP Platinum Partnership : strong SAP partnership, large knowledge network, and SAP Learning Hub and certification opportunities.
We take care : e.g. 25% subsidy for company pension plan, company health management and cooperation with fitness providers
We help you get from A to B : company car (depending on your role), discount on public transport and bicycle leasing via JobRad®.
Responsibilities
You are responsible for
analyzing, designing and optimizing business processes
to enable and strengthen automation solutions across NTT DATA Business Solutions.
You
identify high‑value opportunities , document clear and complete requirements and prepare processes
for Automation‑aligned delivery .
You
collaborate with stakeholders
to understand current workflows, uncover improvement potential and develop detailed process and value documentation.
You
ensure that automation initiatives are feasible, well‑defined
and support the shift towards reliable, scalable automation.
Qualifications
You have
proven experience in business process analysis, workflow documentation and process optimization .
You have
practical knowledge of automation technologies, workflow tools or orchestration platforms
(e.g. ServiceNow Flow, RPA, scripting, integration tools).
You have
working knowledge of automation value modelling, feasibility assessment, and identifying high‑value use cases.
You have
strong analytical skills
as well as
excellent communication and facilitation skills
for working with SMEs, service teams and technical roles and a continuous improvement mindset.
Experience with AI‑assisted analysis or AI‑driven opportunity identification tool
is advantageous.
Familiarity with IT service processes and general ITSM environment
is a plus.
Proficiency in written and spoken English and German
round out your profile.
#J-18808-Ljbffr