Junior Customer Experience Representative

AZ Marketing Inc., a sales and marketing firm, is hiring a Junior Customer Experience Representative to represent Frontier Internet and TV solutions in Cypress. The Junior Customer Experience Representative will focus on enhancing satisfaction, addressing service concerns, and delivering clear guidance to support customers’ connectivity and entertainment needs. As a Junior Customer Experience Representative, you will be trained to focus on telecommunications sales and service coordination. The Junior Customer Experience Representative will then act as the credible voice of Frontier for Cypress customers, helping them navigate flexible TV packages and whole-home Wi-Fi solutions through a professional approach that prioritizes long-term connectivity. Why the Junior Customer Experience Representative Role Matters You understand that Cypress customers expect two things: reliability and friendliness. The internet needs to work. And the person helping them needs to act as if they care. The Junior Customer Experience Representative delivers both. Responsibilities of the Junior Customer Experience Representative Provide frontline support to customers considering Frontier Internet and TV solutions, ensuring recommendations are clear, helpful, and sales‑aligned. Promote bundled packages and premium upgrades that meet household streaming, gaming, and commuter requirements. Simplify technical details into customer‑friendly terms that encourage confident enrollment and reinforce Frontier’s credibility. Assist in scheduling sales consultations and maintaining consistent customer engagement across communities to support sales targets. Highlight Frontier’s benefits, cloud backups, streaming quality, and multi‑device coverage as everyday solutions that drive sales opportunities. Participate in proactive outreach to confirm satisfaction, resolve questions, and introduce new Frontier offerings that strengthen retention and sales growth. Qualifications of the Junior Customer Experience Representative High school diploma or GED preferred. Experience in customer experience or sales is a plus. Creative problem-solver who improves customer experience and boosts overall sales. Adaptable and quick learner who learns Frontier products and services. A positive demeanor, enhancing customer experience while motivating sales achievements.