Associate Account Manager

AZ Marketing Inc. , a sales and marketing firm, is looking for an Associate Account Manager to lead Frontier Internet and TV initiatives in Cypress. In this role, the Associate Account Manager will ensure enrollment accuracy and cultivate long-term customer relationships, serving as a point of contact for Cypress customers seeking top-tier home entertainment solutions. As an Associate Account Manager, your sales training includes Frontiers connectivity solutions, customer account management, and follow-up strategies. Youll learn how to conduct assessments, coordinate activations, and manage account details with accuracy. The Associate Account Manager will then help customers stay connected through reliable account management that prioritizes direct communication and long-term customer satisfaction. Role Requirements for an Associate Account Manager: Learn to manage customer accounts by monitoring Frontier Internet and TV service usage and customer satisfaction. Support account retention by conducting regular check-ins with Frontier Internet and TV customers to ensure their services meet household needs. Assist in identifying upgrade opportunities for existing customers to higher Frontier Internet speeds or expanded TV packages. Maintain accurate customer records and sales notes to support smooth Frontier Internet and TV service delivery and team coordination. Help resolve basic billing and service inquiries for Frontier Internet and TV accounts while providing excellent customer support. Collaborate with senior account managers and Associate Account Managers to learn effective sales strategies for growing Frontier Internet and TV revenue. Qualities of an Associate Account Manager A high school diploma or GED is preferred. Experience with account management or sales is a plus. Strong organizational skills to manage multiple customer accounts and sales pipelines. Resilient under pressure to maintain customer satisfaction and meet sales objectives. Self-motivated with a results-driven mindset to meet sales targets and account goals.