Technical Service Representative (HVAC/Refrigeration)

Technical Service Representative (HVAC/Refrigeration) Opportunity with Growing Industry Leader / $23-$28 an hour depending on Experience + Bonus / Room for Growth and Great Benefits This Jobot Job is hosted by: Ken McClure Are you a fit? Easy Apply now by clicking the "Quick Apply" buttonand sending us your resume. Salary: $23 - $23 per hour A bit about us: We are a growing leader in industrial and commercial HVAC solutions, providing installation, maintenance, and technical service for complex mechanical and electrical systems. Our team works closely with manufacturers, facilities, and engineering teams to deliver reliable, high-performance climate control solutions. We pride ourselves on technical expertise, strong customer relationships, and creating opportunities for our employees to grow their careers while working on challenging and rewarding projects Why join us? $23-$28 an hour depending on Experience First Shift Room for Growth Must be open to travel Job Details We are seeking an experienced Technical Service Representative with a strong HVAC/refrigeration background to serve as the frontline technical expert for customers and field service teams. This role is responsible for diagnosing equipment issues, resolving technical inquiries, and driving customer satisfaction through timely and accurate support. The ideal candidate brings hands-on industry experience, strong troubleshooting ability, and thrives in a fast-paced, high-volume service environment. Position Summary: Looking for a dynamic team player that specializes in excellent Technical Service. The Technical Service Representative is responsible for responding to customer and service technical inquiries. Responsibilities as more fully described below, include answering technical questions, processing warranty claims, reporting technical issues, disposition of returned parts and maintaining trouble shooting guides. Works collaboratively with other functional areas to set and meet priorities that support the business strategy. Performs all other duties as assigned. Key Tasks: Answer technical and parts calls, email inquiries, SMS and Chat from customers and field service personnel. Assist in processing service claims and parts returns for warranty. Report technical and parts issues to appropriate departments to ensure customer satisfaction when seeing trends in product defects. Review and help produce quality manuals and troubleshooting guides for customers and field service technicians. Stay up to date with our equipment in order to provide good customer service. Process parts orders and return authorizations for customers and part distributors. Qualifications Skills and Requirements: 5+ Years in the refrigeration or HVAC Industry Demonstrates knowledge of operating computer system such as AX, and phone system on a consistent basis. Ability to sit for long periods of time. Proficiency in Microsoft Office Suite with strong Computer Skills. Ability to effectively coordinate day-to-day responsibilities. Good oral and written communication skills Knowledge of refrigeration or HVAC process Positive attitude Ability to work well with others Must be an organized individual, strong follow-up is a must Customer service skills a must Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button. Jobot is an Equal Opportunity Employer. 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