FCM - Dedicated Corporate Travel Consultant - Houston, TX
Flight Centre Travel Group, Houston, TX, United States
Overview
Dedicated Corporate Travel Consultant
FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world's top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience. Established in June 2004, FCM has been named World's Best Travel Management Company for eight years running at the World Travel Awards.
About the Opportunity This role will have you arranging domestic and complex international travel for busy executives including air, car, hotel and ground transportation. Before starting your role, you will participate in three weeks of paid training to boost your knowledge, train you on contract airfares and sharpen your Sabre skills. Our corporate travel consultants handle air, car, rail and ground transportation bookings as well as ticketing, changes, exchanges and queue management. You will also need to offer exceptional customer service to satisfy our business traveler\'s needs. We encourage our Corporate Travel Consultants to study the travel policies of our corporate accounts and develop a relationship with them so when our valued business travelers have the need for business travel arrangements, they trust that their needs are in the hands of a dedicated team of Corporate Travel professionals they know and trust.
Key Responsibilities
Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel
Build rapport and develop a relationship with business travelers to ensure their business travel needs are in the hands of a trusted team of Corporate Travel professionals
Ensure accurate and timely completion of reservations while meeting travelers\' needs
Operate within company guidelines for customer service, documentation of PNRS (Passenger Name Records) and profiles, ticketing, invoicing, and maintaining accuracy throughout
Stay informed about airline rules, regulations, tariffs, and fare requirements and apply this knowledge accurately to all travel arrangements
Deliver consultative support and exceptional customer service throughout the booking process
Keep clients informed about all necessary travel documents and health requirements for their destinations
Handle ticketing, Phase IVs, and exchanges involving complex international fares
Manage rerouting and exchange processes, ensuring minimal disruption to travel plans
Experience & Qualifications
2+ years of recent, prior experience in corporate travel management
In-depth familiarity with Sabre GDS for fare calculations, itinerary management, and ticket issuance
Experience with quality control processes to ensure accuracy and compliance of travel bookings
Proficiency in ticketing procedures and scripting, with ability to handle complex itinerary changes and exchanges for international and domestic travel
Ability to navigate complex itineraries, international fares, and Passenger Name Records (PNRs) to meet client requirements
Professional demeanor when interacting with clients and colleagues
Ability to handle multiple urgent tasks simultaneously while maintaining efficiency and quality
Strong decision-making skills to resolve travel-related issues promptly
Excellent communication skills to keep clients informed and reassured throughout the travel process
Commitment to delivering exceptional customer service with a focus on client satisfaction
Comfortable using travel booking systems and various communication tools
Technical aptitude with the ability to troubleshoot and adapt to new technologies
Self-motivated with the ability to work independently and manage tasks effectively
Work Perks & Benefits
Fun, engaging culture with value placed on employee well-being
Reward & Recognition programs and opportunities to participate in company events
Opportunities to apply quick thinking, expertise and tenacity to solve problems
Passion for travel reflected in our service and culture
Strong emphasis on personal connections and relationships
Diversity, Equity & Inclusion initiatives and programs
Career growth opportunities within a global brand network
Support for professional and personal development
Corporate Social Responsibility and environmental initiatives
Benefits Include
Paid Time Off including vacation, sick days, personal days, diversity/personal days, volunteer day, and holidays
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International events and conferences
Health benefits (medical, dental, vision, gender-affirming care, fertility care)
Insurance including hospital indemnity, AD&D, critical illness, disability
Flexible Spending Accounts
Employee Assistance Program
401k with partial company match
Tuition Reimbursement
Employee Share Plan – ability to purchase company stock with partial match
Global career opportunities in a network of brands
Location: Houston, TX
We are an equal opportunity employer and value diversity at Flight Centre Travel Group USA. We welcome accommodation requests to help make our hiring and onboarding experience accessible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com
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FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world's top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience. Established in June 2004, FCM has been named World's Best Travel Management Company for eight years running at the World Travel Awards.
About the Opportunity This role will have you arranging domestic and complex international travel for busy executives including air, car, hotel and ground transportation. Before starting your role, you will participate in three weeks of paid training to boost your knowledge, train you on contract airfares and sharpen your Sabre skills. Our corporate travel consultants handle air, car, rail and ground transportation bookings as well as ticketing, changes, exchanges and queue management. You will also need to offer exceptional customer service to satisfy our business traveler\'s needs. We encourage our Corporate Travel Consultants to study the travel policies of our corporate accounts and develop a relationship with them so when our valued business travelers have the need for business travel arrangements, they trust that their needs are in the hands of a dedicated team of Corporate Travel professionals they know and trust.
Key Responsibilities
Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel
Build rapport and develop a relationship with business travelers to ensure their business travel needs are in the hands of a trusted team of Corporate Travel professionals
Ensure accurate and timely completion of reservations while meeting travelers\' needs
Operate within company guidelines for customer service, documentation of PNRS (Passenger Name Records) and profiles, ticketing, invoicing, and maintaining accuracy throughout
Stay informed about airline rules, regulations, tariffs, and fare requirements and apply this knowledge accurately to all travel arrangements
Deliver consultative support and exceptional customer service throughout the booking process
Keep clients informed about all necessary travel documents and health requirements for their destinations
Handle ticketing, Phase IVs, and exchanges involving complex international fares
Manage rerouting and exchange processes, ensuring minimal disruption to travel plans
Experience & Qualifications
2+ years of recent, prior experience in corporate travel management
In-depth familiarity with Sabre GDS for fare calculations, itinerary management, and ticket issuance
Experience with quality control processes to ensure accuracy and compliance of travel bookings
Proficiency in ticketing procedures and scripting, with ability to handle complex itinerary changes and exchanges for international and domestic travel
Ability to navigate complex itineraries, international fares, and Passenger Name Records (PNRs) to meet client requirements
Professional demeanor when interacting with clients and colleagues
Ability to handle multiple urgent tasks simultaneously while maintaining efficiency and quality
Strong decision-making skills to resolve travel-related issues promptly
Excellent communication skills to keep clients informed and reassured throughout the travel process
Commitment to delivering exceptional customer service with a focus on client satisfaction
Comfortable using travel booking systems and various communication tools
Technical aptitude with the ability to troubleshoot and adapt to new technologies
Self-motivated with the ability to work independently and manage tasks effectively
Work Perks & Benefits
Fun, engaging culture with value placed on employee well-being
Reward & Recognition programs and opportunities to participate in company events
Opportunities to apply quick thinking, expertise and tenacity to solve problems
Passion for travel reflected in our service and culture
Strong emphasis on personal connections and relationships
Diversity, Equity & Inclusion initiatives and programs
Career growth opportunities within a global brand network
Support for professional and personal development
Corporate Social Responsibility and environmental initiatives
Benefits Include
Paid Time Off including vacation, sick days, personal days, diversity/personal days, volunteer day, and holidays
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International events and conferences
Health benefits (medical, dental, vision, gender-affirming care, fertility care)
Insurance including hospital indemnity, AD&D, critical illness, disability
Flexible Spending Accounts
Employee Assistance Program
401k with partial company match
Tuition Reimbursement
Employee Share Plan – ability to purchase company stock with partial match
Global career opportunities in a network of brands
Location: Houston, TX
We are an equal opportunity employer and value diversity at Flight Centre Travel Group USA. We welcome accommodation requests to help make our hiring and onboarding experience accessible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com
#J-18808-Ljbffr