Director of Operations
Emerson and Friends, Clearwater, FL, United States
Director of Operations
Emerson and Friends | Clearwater, FL Role Overview
Emerson and Friends is seeking a highly organized, strategic, and hands-on Director of Operations to lead and optimize the day-to-day execution of the business as we rapidly scale. This role is responsible for building and managing the systems, processes, and cross-functional alignment required to support a growing multi-channel brand across e-commerce, wholesale, and retail. The Director of Operations will ensure the business runs efficiently, inventory is optimized, and teams are aligned—transforming operations from reactive to proactive and scalable. Key Responsibilities
Inventory Planning & Demand Forecasting
Own inventory strategy across all channels (e-commerce, wholesale, retail) Forecast demand and align purchasing and production accordingly Establish reorder points and manage stock levels to prevent stockouts and overstock Partner with production to plan seasonal timelines and deliveries Production & Vendor Management
Oversee purchase orders, production timelines, and delivery dates with manufacturing partners Maintain strong communication with factories and vendors Identify and mitigate risks (delays, shortages, quality issues) proactively Continuously improve lead times and production efficiency Coordinate shipments Operations & Fulfillment Management
Oversee order processing and fulfillment operations Ensure timely, accurate shipping across all channels Optimize workflows across Shopify and internal systems Improve operational efficiency and reduce errors Cross-Functional Leadership
Act as the central point of alignment between: Marketing (launch timing, inventory readiness) Wholesale (order planning, allocation) Retail stores (order planning, allocation) Product/Creative (development timelines) Ensure all teams are operating from a shared plan and timeline Process Development & Systems
Build and implement scalable systems, SOPs, and workflows Standardize processes across departments Identify inefficiencies and implement solutions Create repeatable frameworks for launches, reorders, and production cycles Data & Performance Management
Track and report on key operational metrics: Inventory health and turnover Forecast accuracy Order fulfillment timelines Operational efficiency Provide insights to leadership to support decision-making Qualifications
5-8 years of experience in operations, supply chain, or inventory management (preferably in apparel or consumer goods) Experience scaling a product-based business (multi-channel preferred: DTC + wholesale) Strong understanding of inventory planning and demand forecasting Proven ability to build systems and improve operational processes Experience working with overseas production and managing timelines Highly organized with strong attention to detail Analytical mindset with the ability to use data to drive decisions Strong leadership and communication skills
Emerson and Friends | Clearwater, FL Role Overview
Emerson and Friends is seeking a highly organized, strategic, and hands-on Director of Operations to lead and optimize the day-to-day execution of the business as we rapidly scale. This role is responsible for building and managing the systems, processes, and cross-functional alignment required to support a growing multi-channel brand across e-commerce, wholesale, and retail. The Director of Operations will ensure the business runs efficiently, inventory is optimized, and teams are aligned—transforming operations from reactive to proactive and scalable. Key Responsibilities
Inventory Planning & Demand Forecasting
Own inventory strategy across all channels (e-commerce, wholesale, retail) Forecast demand and align purchasing and production accordingly Establish reorder points and manage stock levels to prevent stockouts and overstock Partner with production to plan seasonal timelines and deliveries Production & Vendor Management
Oversee purchase orders, production timelines, and delivery dates with manufacturing partners Maintain strong communication with factories and vendors Identify and mitigate risks (delays, shortages, quality issues) proactively Continuously improve lead times and production efficiency Coordinate shipments Operations & Fulfillment Management
Oversee order processing and fulfillment operations Ensure timely, accurate shipping across all channels Optimize workflows across Shopify and internal systems Improve operational efficiency and reduce errors Cross-Functional Leadership
Act as the central point of alignment between: Marketing (launch timing, inventory readiness) Wholesale (order planning, allocation) Retail stores (order planning, allocation) Product/Creative (development timelines) Ensure all teams are operating from a shared plan and timeline Process Development & Systems
Build and implement scalable systems, SOPs, and workflows Standardize processes across departments Identify inefficiencies and implement solutions Create repeatable frameworks for launches, reorders, and production cycles Data & Performance Management
Track and report on key operational metrics: Inventory health and turnover Forecast accuracy Order fulfillment timelines Operational efficiency Provide insights to leadership to support decision-making Qualifications
5-8 years of experience in operations, supply chain, or inventory management (preferably in apparel or consumer goods) Experience scaling a product-based business (multi-channel preferred: DTC + wholesale) Strong understanding of inventory planning and demand forecasting Proven ability to build systems and improve operational processes Experience working with overseas production and managing timelines Highly organized with strong attention to detail Analytical mindset with the ability to use data to drive decisions Strong leadership and communication skills