Customer Service Representative
TOP Group - Japanese Recruiting Agency, Lexington, KY, United States
Our client, an industrial solutions company, is seeking a Customer Service Associate in the Lexington KY area.
In this role, you will learn the ERP system, follow set processes for quoting and order handling, develop professionalism, and become a reliable point of contact while supporting customers and operations.
Customer Service Representative Location: Lexington KY FLSA Status: Non-Exempt Salary Range: 35-45K DOE
Key Responsibilities: Use the ERP system to generate accurate quotations and manage customer orders efficiently Respond promptly to customer inquiries, understand their requirements, and build strong relationships Source and purchase parts according to client specifications while coordinating with vendors Maintain precise records of quotes, orders, and customer information in internal systems Monitor order progress and collaborate with internal teams, vendors, and logistics to ensure timely delivery and issue resolution Follow company procedures, develop professional communication skills, and gradually become a dependable point of contact for customers
Qualifications: Quick to learn and adaptable Strong attention to detail Good communication skills with a customer-focused approach Works well in a team and maintains professionalism Comfortable using basic computer tools such as Microsoft Office, ERP systems, CRM, and Gmail
**Please submit your application with a 1-2 page resume. Only qualified applicants will be contacted **
In this role, you will learn the ERP system, follow set processes for quoting and order handling, develop professionalism, and become a reliable point of contact while supporting customers and operations.
Customer Service Representative Location: Lexington KY FLSA Status: Non-Exempt Salary Range: 35-45K DOE
Key Responsibilities: Use the ERP system to generate accurate quotations and manage customer orders efficiently Respond promptly to customer inquiries, understand their requirements, and build strong relationships Source and purchase parts according to client specifications while coordinating with vendors Maintain precise records of quotes, orders, and customer information in internal systems Monitor order progress and collaborate with internal teams, vendors, and logistics to ensure timely delivery and issue resolution Follow company procedures, develop professional communication skills, and gradually become a dependable point of contact for customers
Qualifications: Quick to learn and adaptable Strong attention to detail Good communication skills with a customer-focused approach Works well in a team and maintains professionalism Comfortable using basic computer tools such as Microsoft Office, ERP systems, CRM, and Gmail
**Please submit your application with a 1-2 page resume. Only qualified applicants will be contacted **