Partner Relations & Onboarding Associate (Los Angeles)
Hubwallet, Los Angeles, CA, United States
Role Overview
This is a full-time on-site role for a Partner Relations & Onboarding Associate, located in Woodland Hills, CA. The Associate will be responsible for onboarding new partners, managing relationships with existing partners, and ensuring a seamless onboarding experience.
Qualifications Excellent communication, relationship-building, and client service skills Strong organizational, multitasking, and time-management abilities Proficiency in onboarding and training processes, with attention to detail Problem-solving skills and the ability to work collaboratively with cross-functional teams Experience in payment solutions or related industry is a plus Bachelor’s degree or equivalent experience in Business, Marketing, or a related field Proficiency in CRM software and other relevant tools is beneficial Must be fluent in Spanish Occasional travel may be required Experience in customer service, onboarding, or partner support roles preferred
What You'll Do Manage partner onboarding from kickoff through completion Serve as a primary point of contact for partner and customer inquiries Build and maintain strong relationships with partners Coordinate cross-functionally with internal teams to support partner needs Provide training and guidance to new partners Track onboarding progress and ensure timely completion Identify and resolve issues to improve partner and customer experience
Benefits 401(k) 401(k) matching Health insurance Paid time off Dental Vision
Why Join Hubwallet Fast-growing company in a booming fintech space High-impact role with visibility to leadership Opportunity to build and scale operations Collaborative, entrepreneurial team environment
Hourly Rate:
$27 – $29 per hour (Non-Exempt)
Qualifications Excellent communication, relationship-building, and client service skills Strong organizational, multitasking, and time-management abilities Proficiency in onboarding and training processes, with attention to detail Problem-solving skills and the ability to work collaboratively with cross-functional teams Experience in payment solutions or related industry is a plus Bachelor’s degree or equivalent experience in Business, Marketing, or a related field Proficiency in CRM software and other relevant tools is beneficial Must be fluent in Spanish Occasional travel may be required Experience in customer service, onboarding, or partner support roles preferred
What You'll Do Manage partner onboarding from kickoff through completion Serve as a primary point of contact for partner and customer inquiries Build and maintain strong relationships with partners Coordinate cross-functionally with internal teams to support partner needs Provide training and guidance to new partners Track onboarding progress and ensure timely completion Identify and resolve issues to improve partner and customer experience
Benefits 401(k) 401(k) matching Health insurance Paid time off Dental Vision
Why Join Hubwallet Fast-growing company in a booming fintech space High-impact role with visibility to leadership Opportunity to build and scale operations Collaborative, entrepreneurial team environment
Hourly Rate:
$27 – $29 per hour (Non-Exempt)